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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,190 Reviews

1,190 Reviews of Bill Jacobs BMW - Service Center

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December 02, 2024

The level of service at Bill Jacobs BMW is unmatched. I worked with Alex Flinn and was impressed with the communication and follow up. More

by Tyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
December 02, 2024

I've had Jeff Hulsebus as my service advisor multiple times now and he always goes above and beyond, very pleased. Overall the service department at this dealership does good work, is fair, and offers a More

by Don F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Hulsebus
December 01, 2024

Thanks to Mike A for an easy, drama FREE service appointment. Always such a professional!! More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
November 30, 2024

Donnie in the service department was friendly, helpful, and knowledgeable. He made my service experience great. More

by Julie
Recommend Dealer
Yes
Employees Worked With
Donnie
November 30, 2024

Donnie was amazing and the service was impeccable. He really took good care of us and got us out on time. More

by Rimay
Recommend Dealer
Yes
Employees Worked With
Donnie
November 30, 2024

My service advisor was Donnie. I was impressed with how he got me in and out quickly since he knew I had an appointment. He was great. More

by Tim.H
Recommend Dealer
Yes
Employees Worked With
Donnie
November 30, 2024

My service advisor Donnie was wonderfully pleasant to work with. He was professional and courteous and made my visit enjoyable. More

by Jeff
Recommend Dealer
Yes
Employees Worked With
Donnie
November 30, 2024

Great experience with Donnie in the service department. He's knowledgeable, great to work with and listens to your concerns. I'll definitely be coming back. More

by Glen
Recommend Dealer
Yes
Employees Worked With
Donnie
November 30, 2024

Whenever my vehicle needs service, I trust my service advisor Donnie that my vehicle will be well taken care of. More

by Beth
Recommend Dealer
Yes
Employees Worked With
Donnie
November 30, 2024

Donnie was an excellent advisor. Service was great. Vehicle was done the same day. Vehicle was washed and ready to be picked up on time. More

by Taylor
Recommend Dealer
Yes
Employees Worked With
Donnie