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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,239 Reviews

1,239 Reviews of Bill Jacobs BMW - Service Center

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April 30, 2025

This is a great dealership to have your car serviced at. Alex Flinn is wonderful and makes you feel comfortable as a customer. I won’t ever buy a non luxury car again. Great work. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
April 30, 2025

The service interaction with Alex was excellent. He was very informative and provided a lot of great detail on what repair work was being performed. More

by Divyesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
April 29, 2025

Alex Flinn was fantastic and took care of my warranty repairs. The technicians found a few things that needed attention. Alex let me know everything would be completed the next day. It’s so nice to have More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
yeroy68533@cyluna.com
April 29, 2025

I really liked the free car wash during service. The maintenance cost is reasonable. Alex Flinn also searched for any coupons that he could apply. This was a really nice dealership. More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
April 29, 2025

Been servicing for years at Bill Jacobs and Mike A has been my advisor for years , I know I can count on Mike for great service. More

by Kevin R
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
April 28, 2025

Alex Flinn has always been my service guy. He is honest, detailed and really creates that perfect service experience. I’ve told many friends and family to purchase and service their car here. More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
April 24, 2025

Alex Flinn was a big help in repairing my vehicle after I hit a pothole. He was able to communicate and get payment from the insurance company. The repairs were done in no time. More

by Mohit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
April 23, 2025

Thank you again Alex for all your hard working efforts. My family is greatly appreciative of you and your staff. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
April 21, 2025

Alex Flinn our service writer is the best. He has been taking care of our family’s cars for many years now. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
April 21, 2025

Bill Jacobs Dealership is clean and staff is friendly, especially our service advisor, Mitch Shefveland who advised us as to how to keep our mini in top shape!! More

by kjgym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland