Bill Jacobs BMW - Service Center

Great Customer Service Even though I am a new customer with an older vehicle not purchased from Bill Jacobs I have been treated as if I was a longtime customer. Mo and Mike Even though I am a new customer with an older vehicle not purchased from Bill Jacobs I have been treated as if I was a longtime customer. Mo and Mike are great to work with! More

Professional and efficient dealer service Quick, flexible scheduling with my service advisor Mo.. Great loaner car and my car was washed and ready when promised with the repair perfromed corre Quick, flexible scheduling with my service advisor Mo.. Great loaner car and my car was washed and ready when promised with the repair perfromed correctly. More

Bill Jacobs Offers Superior Service I recently had two service messages appear from my BMW's computer. The service techs at Bill Jacob's BMW checked them out and to my relief found out t I recently had two service messages appear from my BMW's computer. The service techs at Bill Jacob's BMW checked them out and to my relief found out that it was caused by the battery failing due to age. They replaced the battery and reprogrammed the car and everything is working great. Everyone was very friendly and helpful to me and I am very impressed with the dealership's service department. I will be using their services again in the future. More

Always consistant Mike Alwin in the service department is prompt efficient and always on top of his game. The BMW service facilities at Bill Jacobs are simple the best Mike Alwin in the service department is prompt efficient and always on top of his game. The BMW service facilities at Bill Jacobs are simple the best in the Chicagoland area. Largest newest and most ecologically friendly BMW center. More

Service Mike Alwin in the Service Department is professional, knowledgeable and excellent to work with. I received a no cost loaner and the service was comple Mike Alwin in the Service Department is professional, knowledgeable and excellent to work with. I received a no cost loaner and the service was completed on time. More

Service Superior. Used car salesmen problematic. Service is honest and courteous; absolutely professional in every aspect. Mike Collins is a rare gem. There was a misrepresentation about new tire Service is honest and courteous; absolutely professional in every aspect. Mike Collins is a rare gem. There was a misrepresentation about new tires on my used car purchase. See the written proof of the repairs for certified vehicles. More

Service Don in service always takes great care of us. Quick and easy visit every time. We wouldn't go anywhere else to service our BMWs. Don in service always takes great care of us. Quick and easy visit every time. We wouldn't go anywhere else to service our BMWs. More

Top shelf! The staff and facilities at Bill Jacobs BMW are top shelf. Everyone is extremely helpful and courteous. The understand the value of my time and get The staff and facilities at Bill Jacobs BMW are top shelf. Everyone is extremely helpful and courteous. The understand the value of my time and get me in and out quickly and conveniently everytime. More

RIP OFF SCAM ARTISTS My wife took her car in and was charged $1067.00 in labor for 2 hours worth of work. Bleeding brakes, flushing engine, lightbulb and an oil change an My wife took her car in and was charged $1067.00 in labor for 2 hours worth of work. Bleeding brakes, flushing engine, lightbulb and an oil change and replacing a belt is not worth that time. Mo was degrading to my wife and very racist towards a female. In addition, I contacted the dealership afterwards to dispute the labor costs and discuss them, no return phone call except from Mo to my wife. She does not want to talk to him. Other BMW dealerships charge per hour for labor, $322 in labor costs to replace a belt that took 30 minutes is ridiculous. My wife was there only 2 hours!!!! More

Excellence in Customer Service I purchased my vehicle from Bill Jacobs in Naperville in 2010. I have since moved to the Northwest Suburbs but have continued to take my car in for se I purchased my vehicle from Bill Jacobs in Naperville in 2010. I have since moved to the Northwest Suburbs but have continued to take my car in for service to Naperville. The reason is simple...I really trust my service advisor Lindsey Drugan. Lindsey has provided me with excellent customer service and I trust her service recommendations, which can be overwhelming to someone who isn't mechanically inclined. Lindsey has always been very accessible to me and takes the time to explain what services are critical to my vehicle and why (very refreshing). A++ More