Bill Jacobs BMW - Service Center

Best in Chicagoland I lived in Naperville for 15 years but for the past 5 years in Chicago. I drive 35 miles each way for service at Bill Jacobs. Having been a customer f I lived in Naperville for 15 years but for the past 5 years in Chicago. I drive 35 miles each way for service at Bill Jacobs. Having been a customer for 20 years I couldn't always say that I would have recommended the dealership but today I can recommend the quality of the service department without reservations. More

Vehicle Service Experience The Service Advisor, Kimberly Logan, was extremely professional, friendly and helpful in answering all my questions regarding my vehicle service. Obvi The Service Advisor, Kimberly Logan, was extremely professional, friendly and helpful in answering all my questions regarding my vehicle service. Obviously her knowledge overall was outstanding. It made my service experience a pleasure. More

Great Service at Bill Jacobs by Service Advisor David Rea We worked with Service Advisor David Rea in order to service our BWM 328iX-Drive. David and the Service Technician were both fantastic to work with. We worked with Service Advisor David Rea in order to service our BWM 328iX-Drive. David and the Service Technician were both fantastic to work with. David was very thoughtful, attentive, and together with our Service Technician clearly pointed out the issues with our car, how they would fix, and the estimated costs. They were also able to address most of our car's issues through our CPO Warranty, which was great. The loaner they provided was very nice and David kept us informed on the status of our repairs every step of the way. Well done Bill Jacobs Service Team! Well done David! More

The ULTIMATE Service, for your ULTIMATE Driving Machine!!! Bill Jacobs BMW embodies everything BMW Enthusiasts have come to expect from owning the Ultimate Driving Machine. Everyone throughout the dealership i Bill Jacobs BMW embodies everything BMW Enthusiasts have come to expect from owning the Ultimate Driving Machine. Everyone throughout the dealership is always friendly and helpful. But when it comes to the Service Department, Mo Ali cannot be beat!!!! More

Top-notch service for the past 20 years! I've been getting my BMWs serviced at Bill Jacobs ever since my 1995 M3, and would not consider going anywhere else. Excellent service, a courteous an I've been getting my BMWs serviced at Bill Jacobs ever since my 1995 M3, and would not consider going anywhere else. Excellent service, a courteous and extremely knowledgable staff and their huge stock of loaner BMWs (at approximately 125 cars, making it very easy to schedule a convenient appointment) puts them at the top of the list. My most recent service advisor Bret Steinhaus was a pleasure to work with and made my service experience go as smoothly as can be. Thanks, Bret and Bill Jacobs BMW! More

Excellent BMW Service I recommend Bill Jacobs BMW to anyone needing excellent and courteous service on BMW vehicles. My Service Advisor Don Pawlik is always helpful and kno I recommend Bill Jacobs BMW to anyone needing excellent and courteous service on BMW vehicles. My Service Advisor Don Pawlik is always helpful and knowledgeable on any service need. I am thankful that I have a trusted dealership for all my vehicle needs. They are the BEST!!! More

Bill Jacobs BMW Service Bill Jacobs BMW service is outstanding. The service writers and mechanics, have always been kind, thorough and pertinent. They resolve whatever issue Bill Jacobs BMW service is outstanding. The service writers and mechanics, have always been kind, thorough and pertinent. They resolve whatever issue I am having the first time. More

Best BMW Dealer Bill Jacobs BMW is by far the Best BMW dealership. The buying experience was great. My first service experience was great. Every single person cares a Bill Jacobs BMW is by far the Best BMW dealership. The buying experience was great. My first service experience was great. Every single person cares about how they can be of service. When the redesigned 5 series comes out for 2017, Iwill defiantly purchase at Bill Jacobs. More

Great service, great loaner car for free and pricey repair If you own BMW past 50K miles be prepared for some repairs. Repairs on expensive import cars from Germany are expensive too but that's the price that If you own BMW past 50K miles be prepared for some repairs. Repairs on expensive import cars from Germany are expensive too but that's the price that you pay for driving expensive German imports past the 50K miles. Especially if you want repairs to be made in Bmw dealerships with genuine Bmw parts. Service was punctual and fast. Free loaner was a brend new, 2016 Bmw sedan. Service associate Mo is courteous, professional and knowledgable. The repair was done in the same day and it was not that simple, all coils and all plugs plus flush and decarbonization had to be done. Dealership had all the parts in stock which is often not the case with Indy repair shops. Car drives like a new now. They gave me 2 years warranty on repair too which is not bad either. Expensive but that's what it is when you want your Bmw to be taken care by Bmw dealership and to enjoy professional service in an upscale and modern facility such as Bill Jacobs dealership. No complaints. More

Lack of support after the sale! In September my wife purchased a "NEW" 2015 X1 with 10k miles on it. Fully inspected so we were told by BJ service staff. We test drove the unit and m In September my wife purchased a "NEW" 2015 X1 with 10k miles on it. Fully inspected so we were told by BJ service staff. We test drove the unit and made the purchase, trading in our 2013 328ix. After a bit of driving the vehicle we started to notice a pull in the front end,. like it was out of alignment. Some time passed we left the country for a couple of weeks and upon our return after driving for a couple of weeks started to notice the pulling to be a bit worse. We have owned the vehicle less than 90-days and put less than 3,000 miles on it but, were told by the service tech, the only way it could be inspected and/or serviced for an alignment was with a charge of $299. Called another dealership who told us they would only charge $189, also a local independent who would charge $129 and offer a free inspection. After becoming a bit upset I called back and spoke with Karen in service (she said the service mgr. was tied up and could not speak to me). So I asked for the Gen. Mgr. Brian's voice mail (which I left a message on) stated he does not work on Fridays. So, I then called back and asked for a Gen. Mgr. on-duty and spoke with Louie he took my information and said he would see about things with the service mgr. and call me back. I am still awaiting that call back and the one Brian;'s voice mail said would come today, "on Saturday" his V-M says! I don't even know if there is a problem with our new vehicle but, the staff supposedly inspected this vehicle before our purchase, we have had a pulling sensation since day one and while we may have procrastinated BJ should not only stand behind their inspection but also, support a new customer. I had heard some "bad" things about the BJ service and staff support but, I ignored them. I will not ignore them any longer and after we have the vehicle checked at our local independent, we will be pursuing another mfr. for a replacement vehicle within the next 12-months. The Bill Jacobs BMW dealership has totally changed our attitude towards BMW and we will never again make that mistake! More