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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,190 Reviews

1,190 Reviews of Bill Jacobs BMW - Service Center

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October 09, 2012

I sent my car in for an oil check since the oil lamp symbol would come on after care was shut off. This was 2 weeks after I had gotten the oil topped off. I figured it was a sensor problem. When the car More

by mml
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brad Service Manager
December 01, 2011

Dave in parts wanted to charge me twice for a E60 M5 battery. The battery would have cost me $400.00. He could not find records that I had already paid for the battery. Rude is to say the least. I More

by Merkur
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dave in Parts
November 08, 2010

Worst mechanical experience of all time. Brought my BMW 645 in because I had a trunk light coming on. I was told it would be covered under waranty, but of course it wasnt. Then I asked to also have an oil More

by costatech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan
July 27, 2010

Terrible service, repair took 1 week. Communication was poor; no one was available to take my calls. Had concerns with new associate providing poor information, manager was not helpful, in fact said I was More

by tabasco002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
April 06, 2010

When my fiance and I purchased our CPO BMW X3 almost a month ago, we were promised by the Bill Jacobs dealership that they would be able to take care of the cosmetic damages at no charge whatsoever. A More

by cqueve1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest, Erick Ryan
March 21, 2010

IF YOU LIVE OUTSIDE ILLINOIS AVOID THIS DELEARSHIP LIKE THE PLAGUE. I live in Maryland, I drove for 14 hours after I got my fully loaded 328 convertible form Bill Jacobs. Service was stellar, at least p More

by Neilavador
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Goutos and Matthew Laxton
November 03, 2008

Bill Jacobs is a small dealer divided into two parts, BMW and MINI. I have only dealt with the MINI side. On several occasions I took MINIs in for service only to find the work not done either because they o More

by jmbd7h3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
many in both MINI sales and service
February 05, 2007

My most recent experience was the second in a row where Jacobs tried to sell me service/parts that I definitely don't need. I would have overlooked one bad experience, but I think a second strike deserves More

by berford
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ted/other
November 22, 2006

After buying my 01 740 I CPO from another dealer, I always took it to Bill Jacobs for service. Both warranty, CPO and general service. Always friendly, always repaired on time and they even fixed a few More

by Xtinctss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 24, 2005

Service always takes twice as long as they say it will. Front desk personnel are typically rude and not helpful (i.e. I say that I would like to get a turn signal lightbulb changed....they sell me a bulb f More

by mcgrada
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
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