Bill Jacobs BMW - Service Center

Wonderful service experience at Bill Jacobs BMW with John Stout! From the moment I arrived he was extremely attentive, helpful and went above and beyond. Very professional with no pressure. Overall I was tho Stout! From the moment I arrived he was extremely attentive, helpful and went above and beyond. Very professional with no pressure. Overall I was thoroughly impressed with the experience. Highly recommended! More

I purchased a used BMW privately. I needed service and took it to Bill Jacob's BMW in Naperville, IL. This is my first luxury car and didn't know what to expect. Even though my vehicle is older (2005) the took it to Bill Jacob's BMW in Naperville, IL. This is my first luxury car and didn't know what to expect. Even though my vehicle is older (2005) the staff bit especially MY service advisor Alex Flinn is the most professional, attentive, sensitive, honest and upfront brand ambassador I have had the pleasure to deal with. He takes the time when I'm there to ensure that I am comfortable, that I understand, am am informed. I have been provided loaner cars, allowed to use the amenities at the dealership, updated via text, email and calls every step of the way while my vehicle is in their care. They treat me like I purchased my vehicle brand new from their dealership! When you spend large sums of money on your vehicle it certainly helps when you get top notch service and I have received nothing but that from Alex and the staff there. I 100% appreciate and recommend Bill Jacob's BMW for your service needs. Based on my experiences there you will not be disappointed! More

I’m always pleased when I come in for service, thanks for everything Mike w everything Mike w More

I always service my car here. I get exceptional service. Thanks Mike w for everything. Thanks Mike w for everything. More

Came for service, left with a great experience. Thanks Mike W for taking great care of me. Mike W for taking great care of me. More

I always service here, it's a great experience, Mike w is great with cars. great with cars. More

I've had great service here every time. Mike w is a good guy. See him guy. See him More

Saw Mike w at service. My car was in and out very quickly. Thanks everyone. quickly. Thanks everyone. More

Thank you Mike A for the excellent service. Your knowledge and expertise is always appreciated. knowledge and expertise is always appreciated. More

Thank you Mike A for the excellent service at my most recent appointment. As always you are professional and beyond knowledgeable. recent appointment. As always you are professional and beyond knowledgeable. More