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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,264 Reviews
Call Service Center (630) 718-2860

1,264 Reviews of Bill Jacobs BMW - Service Center

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April 28, 2022

I had my car serviced here and had Steven Erazo help me with my service and it was a great experience. Very detailed and explained everything well to me. I’ll be going back! More

by User21792
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Apr 30, 2022 -

Bill Jacobs BMW responded

Hi Beemerguy, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

April 27, 2022

Very good on your salesmen and spaces and services,we are very happy and very like our vehicle , thank you! More

by Masonmei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Apr 29, 2022 -

Bill Jacobs BMW responded

Hi Masonmei, thank you so much for your positive comments about Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 27, 2022

Thank you to Mike Alwin, he took care of my last minute tire emergency with my tire, got me in and out in a timely manner. More

by rluginsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Apr 29, 2022 -

Bill Jacobs BMW responded

Rluginsky, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thanks again for taking the time to leave us this information about your recent visit. Take care!

April 27, 2022

I had my SUV serviced this week and everything was flawless. Nick Huerter was my new service advisor and he did a great job! I will request him from now on! The video provided is a nice touch! More

by Cortney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Apr 29, 2022 -

Bill Jacobs BMW responded

Hello Cortney, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope you have a great day!

April 24, 2022

Mike Alwin gave us exceptional service on our car. We will absolutely be coming back! More

by Rita Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Apr 29, 2022 -

Bill Jacobs BMW responded

Hi Rita, we're happy you found Mike Alwin to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out to us if there's anything more we can do!

April 22, 2022

Mike Alwin is the best , I know I can count on him anytime I need service, no matter what I need Mike has been there for years to take care of my cars. More

by Bingogeri777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Apr 29, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mike Alwin here at Bill Jacobs BMW! Please don't hesitate to reach out to us if there's anything more we can do!

April 22, 2022

Nick did a great job and made the whole process incredibly seamless. I’ll definitely be back. Thanks again! More

by Adam Densberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Apr 29, 2022 -

Bill Jacobs BMW responded

Hi Adam, thank you for your kind review; we are happy to pass along your comments to Nick here at Bill Jacobs BMW! Please don't hesitate to reach out to us if there's anything more we can do!

April 20, 2022

Thank you to Mike Alwin, had an issue with my car and Mike was able to get me in and supply a loaner and get the repair covered under my extended warranty. More

by Skud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Apr 29, 2022 -

Bill Jacobs BMW responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs BMW. Thank you, and have a fantastic day!

April 19, 2022

Thank you to Mike Alwin , I know he is always there to take care of my car , he is the best . More

by Art Arndt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Apr 29, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found Mike Alwin to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

April 18, 2022

Thanks to Mike Alwin for always taking care of my services , been dealing with Mike for years and he is the reason I will continue to buy BMWs More

by jimjacobson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Apr 29, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found Mike Alwin to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

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