Bill Jacobs BMW

When my fiance and I decided to buy our first car together, it was a thrilling but stressful experience. Dealer after dealer (Patrick BMW, Woodfield Lexus, Joe Perillo BMW, Orland Park BMW), we weren together, it was a thrilling but stressful experience. Dealer after dealer (Patrick BMW, Woodfield Lexus, Joe Perillo BMW, Orland Park BMW), we weren't being taken seriously for whatever reason, most likely our age. At Bill Jacobs BMW, especially with Bill Earnest, he was warm and gave us every inclination that he is going to do whatever it takes to help his customer. He gave us a fun test drive that really had us test the BMW X3 and his knowledge about BMW was absolutely thorough. Bill Earnest was eager to answer any question and during the negotiation process, he made himself available to us after office hours. Even while walking around Bill Jacobs BMW there were many people who asked us if we needed help or if we were being taken care of. Typically from Woodfield Lexus or Patrick BMW, we could walk aimlessly around the parking lot for hours and no one would ask us if we needed assistance. Overall, Bill Jacobs BMW and Bill Earnest made our first car purchase a very memorable and pleasure experience. We walked away feeling like a million bucks and a friend in Bill Earnest. When you make a significant purchase in your life such as a car, you want to feel important, warm, and feel like you're truly being taken care of from the dealership/salesman. That's what we felt at Bill Jacobs BMW. I certainly plan on buying another car from Bill Earnest and refer my friends to Bill and Bill Jacobs BMW also. More

Started out with a salesman other than Bill Earnest, who ultimately left this dealership and in my opinion, that was a good thing for Bill Jacobs. Following his departure I worked with Bill Earnest who is a ultimately left this dealership and in my opinion, that was a good thing for Bill Jacobs. Following his departure I worked with Bill Earnest who is a stand up guy and helped work through some issues created by the departing sales rep. Bill Earnest is no doubt, a reasonable person to deal with and I believe honest with regard to his transactions. If you're looking for a sales rep when purchasing a BMW, I would highly recommend Bill Earnest. In addition to the above, Bill’s also a genuinely nice individual. He put up with me and that’s no easy task. Additionally, their pre owned car manager was also reasonable in working through a dispute. I believe Bill Jacob’s addressed my concerns and in the end, did the right thing. I know you can’t say that about a lot of dealerships. More

I have bought 4 cars from Bill Jacobs BMW for the last 12 years. 3 new BMW's and 1 used. I sand more then 6 people to buy cars from this dealer and they did so. Bill Earne years. 3 new BMW's and 1 used. I sand more then 6 people to buy cars from this dealer and they did so. Bill Earnest is the salesman who I am dealing with and now I am calling him one of my best friends. More

Bill Jacobs and the sales and service staff are second to none. I have dealt with many dealerships in my lifetime all over the country and have never had a working relationship like this. Bill Earnest is a none. I have dealt with many dealerships in my lifetime all over the country and have never had a working relationship like this. Bill Earnest is among the finest sales staff. His attention to detail and understanding customer needs is top notch. The service staff has always gone the extra mile for any concern that I bring to them. I understand that I can sometimes be very meticulous with my concerns, and they do everything in their powers to address those concerns. By far outclasses all other BMW dealerships in the area, and all dealerships regardless of make in the area. More

I've bought three BMWs from Bill Earnest and each transaction was the best car buying experience that I've ever had. Bill is very up front about all the costs and I especially liked the valet servic transaction was the best car buying experience that I've ever had. Bill is very up front about all the costs and I especially liked the valet service they provide when my car needs service. I will definitely buy my next BMW from Bill Jacobs. More

Great people to deal with. I have bought 5 cars over the last 10 years and experience has been great. Always helpful in solving problems. Bill my salesman takes control of the process from beginning to end. last 10 years and experience has been great. Always helpful in solving problems. Bill my salesman takes control of the process from beginning to end. When I have an issue to resolves for me as opposed to referring me to another department. More

I have leased 4 cars from Bill Earnest at Bill Jacobs BMW and each time found the experience to be as hassle free as anyone could possibly expect. Bill has always managed to get me a fair deal and is a plea and each time found the experience to be as hassle free as anyone could possibly expect. Bill has always managed to get me a fair deal and is a pleasure to deal with. Each time I go into the dealership for a new vehicle, the experience is even more pleasant than my previous visit. I will definitely go to Bill Earnest at Bill Jacobs BMW for my next vehicle. More

Lived in Maryland, but the available color and model of a CPO Atlantic blue metallic 328 convertible I liked was in Naperville Flew over their, and though I was 3.5 hours late because of Flight delays and a CPO Atlantic blue metallic 328 convertible I liked was in Naperville Flew over their, and though I was 3.5 hours late because of Flight delays and a GPS that was off by 4 miles the transaction was smooth as silk. Matthew Laxton patiently guided me to the delearship on the phone because of my useless GPS.Matt never made me feel rushed, finance was very flexible, no pressure, professional and no extras tacked to the deal unless I approved of it. I was dressed casually, carry a backpack, jeans torn at right knee yet got treated like VIP. When the transaction was completed, I noticed that I only have half tank of gas as CPO's are supposed to have, Matthew offered to fill er up.When I was about to undergo the 12 hr drive back to Maryland, and I mentioned I needed coffe soon, Matthew pulled out a Redbull, from this red bull promo truck parked in their delearship. Need I say more. Neil Lavador More

Bill Earnest has always been there to support whatever issue arose or helped expedite any request that occurred. The service managers as well have been professional and courteous in terms of all interacti issue arose or helped expedite any request that occurred. The service managers as well have been professional and courteous in terms of all interaction. I would highly recommend to any friend or associate Bill Jacob's and especially Bill. More

We have worked with Bill twice now, for an X5 and a 330i. He has a knack for finding the vehicle that is a perfect fit and is straight forward with you when a vehicle is not a great fit. He has been very t He has a knack for finding the vehicle that is a perfect fit and is straight forward with you when a vehicle is not a great fit. He has been very trustworthy and made both sales a flawless experience. He has never been pushy and always makes you feel comfortable with the purchase. Overall, the dealership has been great. We have purchased 2 used cars here and have serviced 3 vehicles here over the years. We set very high standards for the care of our vehicles and they have always been met or exceeded. We are excited about doing business with Bill and this dealership in the future. More