Bill Jacobs BMW

Great Experience with Out of Town Purchase of New X5 I was searching the midwest area for a new BMW X5 for my wife. I found one that fit our criteria at Bill Jacobs BMW, so decided to get in touch. Immed I was searching the midwest area for a new BMW X5 for my wife. I found one that fit our criteria at Bill Jacobs BMW, so decided to get in touch. Immediately off the bat, Russ was extremely friendly and courteous to deal with. He treated us with respect, and had a low pressure sales strategy while still ensuring he was proactive and answered any and all questions I had, which I very much appreciated. We live out of town, so were conducting the majority of the sales process via email/phone calls. Russ and Mike were absolutely excellent to deal with throughout the entire process. I had a lease turn-in and they agreed to take it in order to help with the sale process. They had already taken care of almost all of the paperwork prior to my arrival, so when I arrived all that was left to do was turn in my old vehicle, sign a couple of pages (Russ even gives you a special pen to sign with, a pen he signed his NBA contract with during his playing days), and get familiarized with our new X5. The car was detailed and cleaned, and had a full tank of gas which I appreciated! Once the paperwork was finished, Russ took care of setting up our digital key and showed me how to use all the new features of the car, despite it being a very busy day. I had a great experience at Bill Jacobs BMW, and they will be at the top of my list the next time I'm in the market for a BMW! More

Fast and excellent service On time service and well taken care of. They sanitized the car for customers safety. Great Job. Highly recommended. Thanks Alex and to your team. On time service and well taken care of. They sanitized the car for customers safety. Great Job. Highly recommended. Thanks Alex and to your team. More

Great Smooth Process Found a car online from Bill Jacobs and was able to get a great deal and tremendous service from Russ Millard. Great experience from start to finish Found a car online from Bill Jacobs and was able to get a great deal and tremendous service from Russ Millard. Great experience from start to finish. More

Bought a new X5 David was great to work with and followed up with timely communication. He also did a nice job describing the features of the car I was purchasing. David was great to work with and followed up with timely communication. He also did a nice job describing the features of the car I was purchasing. More

Great sales rep and fast execution of the sale Russ was great and I was out of there in an hour after coming to an agreement on price and paying cash. He respected the fact that I drove from out of Russ was great and I was out of there in an hour after coming to an agreement on price and paying cash. He respected the fact that I drove from out of town and did all he could to make it a pleasant experience. They even filled the tank with gas without me asking (last 2 dealerships I bought from refused to fill up gas after I asked them to.) They also detailed the car and helped me to get my phone paired. More

Simply put one of the best car buying experience I’ve ever had. Thank you for the professionalism, product knowledge & impeccable customer service my sales advisor displayed. Why buy a BMW from anybody o ever had. Thank you for the professionalism, product knowledge & impeccable customer service my sales advisor displayed. Why buy a BMW from anybody other than Mr. Bill Earnest.? I honestly can’t say anything negative about this experience. If you need to purchase a BMW go see Bill, you will not be disappointed. Thank you so very much. From a very satisfied customer. More

Had a great experience at Bill Jacobs!! Mo in sales is awesome, very professional and responsive! Would highly recommend this dealership for new or used! awesome, very professional and responsive! Would highly recommend this dealership for new or used! More

Very good, helped us a lot and very good attitude towards us. Offered us drinks. Helped me with the right car. Mo was very good us. Offered us drinks. Helped me with the right car. Mo was very good More

Great experience! Russ got the job done. i would definitely recommend to family and freinds. no pressure and explain everything.x 6 greatful. thx russ definitely recommend to family and freinds. no pressure and explain everything.x 6 greatful. thx russ More

BMW X3 Professionalism at its best. Excellent advise and putting life values ahead of business. Made our car purchase smooth and quick. Excellent knowledg Professionalism at its best. Excellent advise and putting life values ahead of business. Made our car purchase smooth and quick. Excellent knowledge about the product. More