Bill Jacobs BMW

Well first off, it's a beautiful store. I literally enjoy time spent there when I have to visit. I have an old E39 540i that I started servicing there about a year and a half ago. There’s a comfortable lobby time spent there when I have to visit. I have an old E39 540i that I started servicing there about a year and a half ago. There’s a comfortable lobby area with Starbucks coffee, a TV, even a sort of “bar” to perhaps take out a laptop and do a little work while you wait. The design of the entire store feels very elevated and high end. If you’re a bimmer nerd like myself, there’s a healthy selection of BMW swag to shop as well. It’s also always fun to check out the M cars on display! And of course, all the staff is super friendly and professional. Big thanks to Kevin Jacobs, Mike Alwin, Mike alder, Bill Earnest, Dan the foreman, and all the other support staff. I obviously have experience both with the service department, now as well as sales. The loaner program is a lifesaver, and spoiled me to the point of getting an X5 of my own after having been without my 540 for months on end. It was my first time purchasing a vehicle from a dealership, and I can’t believe how easy the process was. They will even drive out a loaner to you and shuttle your vehicle to the dealership if it needs service, and you live far away. All in all, Bill Jacobs BMW is a lovely experience all around. There’s no reason I wouldn’t go back when it’s time for another vehicle. More

Russ Millard Thank you for your Great Customer Service Russ Millard Thank you for your Great Customer Service . Thank you for your patience. It was a pleasure for our spirits to meet . Lolita S Russ Millard Thank you for your Great Customer Service . Thank you for your patience. It was a pleasure for our spirits to meet . Lolita S More

Great dealership and people! Specifically, working with Bill Earnest. We love BMWs and this is our second car from here. We would definitely recommend it. Bill Earnest. We love BMWs and this is our second car from here. We would definitely recommend it. More

I have purchased from other BMW dealerships in the past and received good service, but nothing compared to the buying experience with Bill Jacobs. Bill and Rob made the buying experience a real pleasure an and received good service, but nothing compared to the buying experience with Bill Jacobs. Bill and Rob made the buying experience a real pleasure and catered to all of my needs. The car was built to my specs and was even delivered 3 weeks early. I highly recommend them and will buy all future BMW's from them . More

Great experience. Easy to work with. Treated very well. Took very little time.to test drive, negotiate, and purchase vehicle. Dealership contacted me day after purchase to make sure I was completely sati Took very little time.to test drive, negotiate, and purchase vehicle. Dealership contacted me day after purchase to make sure I was completely satisfied with purchase. Top notch. More

I just traded in my 328d for a newer one. Bill Jacobs had just got in a 2017 CPO 328d x with all the options I was looking for. I typically don’t deal with car dealers that I don’t know someone at. In had just got in a 2017 CPO 328d x with all the options I was looking for. I typically don’t deal with car dealers that I don’t know someone at. In this case I was looking for a specific car. I called and spoke with David. He was very helpful. I set an appointment with him to look at the car they had. It was exactly what it was supposed to be. We came to an agreement and did the deal. The whole transaction took about an hour. This was an extremely “painless” transaction and I’d definitely recommend doing business with Bill Jacobs BMW Naperville. More

I think I may never go to another dealership. After dealing with disastrous customer service at my Jeep dealer, Bill Jacobs BMW has been such a relief. Russ Millard was fantastic to work with and was a dealing with disastrous customer service at my Jeep dealer, Bill Jacobs BMW has been such a relief. Russ Millard was fantastic to work with and was always available with excellent communication. I got a very fair deal trading in that Jeep and I now have a CPO BMW X1 that I am in love with. I also appreciate Giovanna who helped me out at my Encore Delivery; I learned a couple of new things and she helped me get a piece of the cargo cover that I was missing which is above and beyond in my eyes. I look forward to coming back for service appointments in a luxurious waiting area with tons of amenities and, more importantly, being treated with respect. More

I bought a new 2021 M2 competition out of state from these folks, and had the car shipped to my home in NC. Working with them was a pleasure. I'm very pleased with the deal I received and how smoothly t these folks, and had the car shipped to my home in NC. Working with them was a pleasure. I'm very pleased with the deal I received and how smoothly the process went They sent a Notary to my home to finalize all of the documents - I didn't even have to leave my home to buy this unique car. Bill Earnest answered all of my questions and was proactive and helpful. No games, straight up, very clean and professional - just what I wanted. I wouldn't hesitate to work with these folks again in the future! Thanks Bill! More

Brian Coston and the rest of the Bill Jacobs staff were excellent! Very professional! The transaction was very easy. I am sure we will be repeat customers! excellent! Very professional! The transaction was very easy. I am sure we will be repeat customers! More

I walked into Bill Jacobs with no intention of making a new purchase only comparing and shopping. Met with Mo my salesman and he sold me within minutes with his cool, calm and collected approach. From th new purchase only comparing and shopping. Met with Mo my salesman and he sold me within minutes with his cool, calm and collected approach. From the moment I said let’s do this I was out the door in a matter of 40 minutes, exactly how a car purchase should be, not several hours wasting time. I would suggest calling Mo if your searching for a new vechile.. This is my second purchase from Bill Jacobs in 5 years and both times they prove to be the best in the business. More