Bill Hood Chevrolet - Service Center

I was a walk-in needing immediate help and they fixed me up quickly! And they made me feel I was important. up quickly! And they made me feel I was important. More

Great service. The front desk is always the same people and they are good at communication. I’m happy to get my truck serviced here. The front desk is always the same people and they are good at communication. I’m happy to get my truck serviced here. More

My service was prompt and taken care of by Bill. The issue was covered under warranty. The issue was covered under warranty. More

Friday 8/25/23 Service Manager Jimmy Jenkins ServicecAdvisor Mark Johnston RO ( Repair Order ) # 10009 Bill Hood 69020 U.s. 190 Service Rd, Covington, LA 70433 Hello i am a Firs ServicecAdvisor Mark Johnston RO ( Repair Order ) # 10009 Bill Hood 69020 U.s. 190 Service Rd, Covington, LA 70433 Hello i am a First Responder ⛑️ Nurse traveling from Houston to Miami car trouble in Covington LA Excellent-& got me out in Record time Called Chevy Customer Service to inform them -Phil Email Cellup123@Gmail.com More

It was great took me last minute and changed my battery, Thanks so much everyone was really friendly…. Thanks so much everyone was really friendly…. More

I had a 8 o clock appointment. To get 4 New Tires put on my 2020 Chevrolet Silverado. Everything went well. To get 4 New Tires put on my 2020 Chevrolet Silverado. Everything went well. More

Great & fast service. Welcoming and professional staff. I waited for my truck to be ready and it was ready in a timely manner. Welcoming and professional staff. I waited for my truck to be ready and it was ready in a timely manner. More

I advise anyone who uses Bill Hood Chevrolet to stay as far away from their service department as possible, and this is why! I brought my truck in for a headliner leak and the windshield had to be removed. far away from their service department as possible, and this is why! I brought my truck in for a headliner leak and the windshield had to be removed. Mark made sure to let me know in all of his years working there they have never broken any, but of course after changing the headliner they broke my windshield. After going back in forth, they did me the “favor” of only charging me for half (originally wanted me to pay for whole thing) of the glass they broke being there not responsible when that happens. Then they had to pull the new headliner out and the window for a 2nd time! Finally when I got my truck back, I dropped off the loaner car & Mark checked for damage and said I was good to go. I made him aware that I was not happy with the new windshield that was put in my truck because the seal at the top was poorly done. The following morning, I noticed damage to my dashboard and the bottom of the brand new windshield had a crack in it. I immediately called Hood and made them aware of what I found. They proceeded to tell me that I must have put a crack in the new glass and scratched my own dash! Then they accuse me of damaging their loaner car, saying the rear of the car was damaged and I had curb rashed all the wheels, when it was fine when I dropped it off. Mark was extremely unprofessional when he called me, which seems to be common practice there. I explained to him that these accusations were false and also really conveniently timed after the botch job that was done to my truck! Some people may have just let it go, but this is a clear case of how to NOT run a business, and honestly it’s like they were trying to intimidate me into paying for damages I didn’t do let’s accuse our customers of damaging things in hope they won’t come back for us to finish the job we did! . Mark and the service team have belittled me and my concerns every step of the way. I have brought my truck and wife’s SUV over 10 times for warranty work and had countless loaner cars, but now that they do something wrong they want to play games and do anything they can to inconvenience me. As it stands, they have yet to make things right. The only thing I did wrong was bring my truck to BILL HOOD CHEVROLET! More

Very accommodating service dept. was able to drop off vehicle early and vehicle was looked at 2 days before promised. was able to drop off vehicle early and vehicle was looked at 2 days before promised. More

Appointment was set for 8:30 and got out of there within a hour. Great service. a hour. Great service. More