Bill Hood Chevrolet

Always great service from sales to service. Always helpful and informative on anything you have questions on Always helpful and informative on anything you have questions on More

Bought 5 vehicles from Hood Chevy Have had a good experience with the Sales and Service Departments Highly recommend experience with the Sales and Service Departments Highly recommend More

So far I have had nothing but good experiences at this dealership. I Hope it continues dealership. I Hope it continues More

The employees of the service center have been very good with communication and have made an effort to provide discounts where possible. Over several years not I have received excellent service. with communication and have made an effort to provide discounts where possible. Over several years not I have received excellent service. More

Greg adapts well to customers buying styles and that’s what keeps me coming back what keeps me coming back More

I like the straightforward way of doing business at Hood. I bought the Tahoe as I was fed up with the Cadillac Escalade "dealerships." They are seeing good business with the MSRP plus since COVID, it will I bought the Tahoe as I was fed up with the Cadillac Escalade "dealerships." They are seeing good business with the MSRP plus since COVID, it will get them in the end. More

I bought a new Chevy Equinox saturday and couldn't been more pleased. Mr. Bill was excellent and worked hard for us. The whole experience was absolutely the best.They have our business for life. Thank each more pleased. Mr. Bill was excellent and worked hard for us. The whole experience was absolutely the best.They have our business for life. Thank each of you for a great experience. More

Great friendly service. Easy to schedule and always eager to help or try and solve any issues. Easy to schedule and always eager to help or try and solve any issues. More

Good info on the website enabled me to go to the dealer with my preference in mind. Website, though, is clunky with annoying popups. Probably takes twice the time it should to do anything. Also, it turned with my preference in mind. Website, though, is clunky with annoying popups. Probably takes twice the time it should to do anything. Also, it turned out the car I wanted was NOT a V8 like it said in the website, but actually a V6. At the dealership, Toby was a great salesman! He was knowledgeable and not pushy. He was attentive to my preferences. I felt I got a fair price. There are a couple of outstanding items that they have not followed up on. I’m sure they will. I was a cash pay customer, it should have been a quick in and out, but it took a long time from when I agreed to buy to when I actually got to leave. Seemed like hours. This is what makes car-buying painful. Interaction with the warranty guy was less than enjoyable. You agree to pay for a car, then the warranty guy intentionally puts doubts in your mind as to whether the dealership actually stands behind the quality of the product. I turned down the warranty because it was offered only after they had exhausted my customer surplus. Then he handed me a list of all of the things that I could have had covered. In my view, it was a list of things that they should have checked and assured were right before they sold the car. Apparently they don’t sell quality, they sell warranties. They detailed the car, but after the wash the headlights had water in them. They said they would call me to bring it in to get it fixed. Instead a third party called me when I was out of town. When I got back, I called the third party to schedule the fix, left a message, and they never returned my call. Still have water in the lights. Now I have had to have the car in the shop for an alignment after just a couple of weeks. I’ve learned the frame is bent and the wheels cannot be aligned to factory spec. I am now seeing indications of body damage and sub-standard repairs. The bumper was apparently re-painted and the rest of the car not properly masked, as there is overspray in the windshield that tears up the wipers and makes it hard to drive at night. The driver-side door has a poorly-repaired dent and is somewhat deformed. A few days after purchase, I got a message that it was time for an oil change. The oil looked fresh, did they change the oil and not reset the clock? I would say, if you buy from Hood, ask to take the car to a mechanic and a body shop. Know they are not confident about their quality and negotiate the price down about $3000 so that you have room to get the warranty. More

Mark was an excellent service advisor! I appreciate him going above and beyond to meet my needs. Thank you Bill Hood Chevrolet! I appreciate him going above and beyond to meet my needs. Thank you Bill Hood Chevrolet! More