Bill Hood Chevrolet

Our experience was very positive. Bill Chaucer was extremely helpful and made sure that we got the best deal possible. He even secured a car for us to go have dinner while we waited for our new truck extremely helpful and made sure that we got the best deal possible. He even secured a car for us to go have dinner while we waited for our new truck to be cleaned. More

Upon inquiring about the purchase of a new LT Trail Boss Silverado, the very nice lady helped me and told me a reasonable number. I had planned on coming in after about a week to come do the deal, granted i Silverado, the very nice lady helped me and told me a reasonable number. I had planned on coming in after about a week to come do the deal, granted if the vehicle was still available. About 2 days later I receive an add regarding “ GENERALMANAGER SPECIAL DEALS” with 4 trucks on the ad. And wouldn’t you know the very truck on the ad was the exact truck that I previously inquired about. Upon reading the ad there was an extra $5,000 off of the number that was previously told to me. I then contacted them again and was ready to come in that day. I contacted them again and was told that whatever the ad said they would honor. But me being me I needed a confirmation before driving all the way to the dealership. I try not to do into the dealership until I have all of my number worked out and have a very precise plan and goal. I contacted this “general manager” whose name was on the bottom of the ad. I never received an email back. Two days later I received another add with the first price that I was told on the truck I inquired about. I then emailed the general manager again and informed him that I believed that they were trying to just get me into the dealership and how I would have appreciated an email back explaining how it may have been a mistake instead of better confirming my believe that they were just trying to get me into the dealership with the first ad, instead they sent me a “fixed” ad with only the truck that I have been inquiring about this whole time. I really feel like they were trying to get me to come into dealership because I believe that is where they want you to be because let’s face it, this is what these guys do every day and they are good at closing on the deal while you are full of emotions and may agree to a deal that you may not have if you were not in the dealership being pressured and having sales tactics deployed onto you. I have bought 4 brand new trucks in the past 9 years, but all have been Tundras. This was one of the first Chevy dealers I contacted and all of this happened. I think I may just stay going back to Toyota of Slidell. More

From the start our salesman, Rex Lawrence seemed like a xxxxxx, didn’t know his inventory and had no idea of the price ranges. We gave the “customer relations manager” the benefit of the doubt after giving xxxxxx, didn’t know his inventory and had no idea of the price ranges. We gave the “customer relations manager” the benefit of the doubt after giving him advice on how to sell us a car 🤷🏼‍♀️ . We told him what the last dealership had offered on our trade which was below our kbb value of 12 grand so after wasting a couple of hours with this half wit finally comes back and they offer us 8500 like really what a joke of a dealership to insult us and anyone with an $8500 trade-in on our very nice vehicle. Ended up going to Northpark Nissan and getting 14,000 on our trade and got a brand new car with the note we want it hood Chevrolet is a joke I don’t know how they stay open More

Poor Service Unless you know someone who works here or have a relation with someone there don't expect good service. Bought bumper to bumper insurance and expected Unless you know someone who works here or have a relation with someone there don't expect good service. Bought bumper to bumper insurance and expected sunroof to be covered if it shattered while driving down the road not around any other vehicles but guess not. Also because of the sunroof my radio broke and it doesn't cover that either go figure. Now they are refusing to work on my vehicle because of a previous review. Just want to help with my review when I tell you to think about checking other dealerships before coming here. More

I’m from out of town My silvarado 2500HD(2015) with a fifth wheel was towed to this dealership one day ago. They diagnosed the problem, got me and my wife a rental car so My silvarado 2500HD(2015) with a fifth wheel was towed to this dealership one day ago. They diagnosed the problem, got me and my wife a rental car so we could make it back to Illinois. All under warranty. They went out of their way for us. Their diesel mechanic was great. We are waiting for the parts to fix my truck. They have our fifth wheel in their parking lot. I wish this dealer was in illinois. More

P is for Professional Patrick was very professional as well as knowledgeable. Made shopping an absolute delight. Highly recommend him if and when you're in the market for a Patrick was very professional as well as knowledgeable. Made shopping an absolute delight. Highly recommend him if and when you're in the market for a new or pre owned car. More

Sales Our salesman Ross was really great to work with. Really enjoyed my experience at bill hood Chevrolet. I would definitely recommend others to check i Our salesman Ross was really great to work with. Really enjoyed my experience at bill hood Chevrolet. I would definitely recommend others to check it out. More

Made me feel important This dealership's customer service is the best I've experienced so far! Ross Duhon personally helped me to get into my dream car! Ross is very persona This dealership's customer service is the best I've experienced so far! Ross Duhon personally helped me to get into my dream car! Ross is very personable and works very hard to make the best deal he can for you. I won't go to anyone else to buy a car again! More

Absolutely wonderful!!!! I give it 5 stars!! My experience was so great!! I would recommend them to anyone looking for a vehicle new or used!! Definitely going back when we ar I give it 5 stars!! My experience was so great!! I would recommend them to anyone looking for a vehicle new or used!! Definitely going back when we are ready to purchase another vehicle!! More

I had the best salesperson never! Bill Hood in Covington your salesperson Ross Duhon is the best knowledgeable, friendly, and professional. I will recommend him to everyone looking to Bill Hood in Covington your salesperson Ross Duhon is the best knowledgeable, friendly, and professional. I will recommend him to everyone looking to buy a car please ask for Ross. Ross the next I am in the market for car I will come Bill Hood of Covington that whole dealership is doing what it takes to satisfy its customers. More