Bill Estes Ford

Best experience ever! We came to Bill Estes Ford looking to buy a used car because ours was falling apart after a year of owning it. We looked at a couple and weren’t able We came to Bill Estes Ford looking to buy a used car because ours was falling apart after a year of owning it. We looked at a couple and weren’t able to get the payments in our budget. We came back a week later and ended up getting a brand new 2018 Ford Focus! They worked with us and got it under our budget with extra accessories! We got the works! Thank you so much Steve Meegan! And thank you Ford! More

Wonderful experience and wonderful staff!! My husband and I found this truck online and sent an inquiry to get more info on it. They called us back and were super friendly, honest, and helpful My husband and I found this truck online and sent an inquiry to get more info on it. They called us back and were super friendly, honest, and helpful on the phone and set us up for a test drive. When we went in, the staff was just as awesome as they were on the phone! Mike and Darryl helped answer all of our questions, and we never once felt pressured to buy. We will definitely be back to see them when we’re in the market for another vehicle! This dealership is an hour away from where we live, but it’s totally worth the drive for us! More

Good place to shop Everyone there seamed to work as a team making us feel at home. No high pressure but willing to answer our questions and help us before and even after Everyone there seamed to work as a team making us feel at home. No high pressure but willing to answer our questions and help us before and even after the sale. More

Sales team is great, service department could care less Mitch has been extrethelpful, not only in the purchase of my new Ford Escape but following up to make sure things have been taken care of. Sadly some Mitch has been extrethelpful, not only in the purchase of my new Ford Escape but following up to make sure things have been taken care of. Sadly some things are out of his control and haven’t been completed. My car has yet to have the inside detailed since I purchased it and I have had it in there twice to have things done and it still hasn’t been cleaned throughly inside as a new car purchase should be. More

Easiest Purchase Ever! Before coming to Bill Estes, I had no clue on how buying a car worked! Thank you so much, Mitchel Dotson, for making my car buying experience pain fre Before coming to Bill Estes, I had no clue on how buying a car worked! Thank you so much, Mitchel Dotson, for making my car buying experience pain free, and a breeze! More

Best dealership I have ever worked with! The people at Bill Estes Ford were great to work with! I have never had a better experience! They were all will to help with whatever it was we neede The people at Bill Estes Ford were great to work with! I have never had a better experience! They were all will to help with whatever it was we needed and worked hard for the business. I would definitely do business with them again. More

Joel did a great job. He got the truck I wanted. Everyone did a great job. Got a great price on the truck. It was a hassle free experiance. I would definitely recomend the dealership. Thanks Everyone did a great job. Got a great price on the truck. It was a hassle free experiance. I would definitely recomend the dealership. Thanks More

Best in the business! Thank you Jason, for your tireless effort in finding the right car for me! Your the reason I've been a customer of Bill Estes Ford for 10 years and c Thank you Jason, for your tireless effort in finding the right car for me! Your the reason I've been a customer of Bill Estes Ford for 10 years and counting. More

Great purchase at bill Estes I wasn’t sure what car I wanted when I visited Bill Estes, but Chris showed me my options that fit my needs, and I now own my first Mini Cooper and lo I wasn’t sure what car I wanted when I visited Bill Estes, but Chris showed me my options that fit my needs, and I now own my first Mini Cooper and love it. I had a fantastic experience and the team at bill estes were very courteous and helpful. More

Service Center. A waste of my time!! I called and scheduled my car in for service on Sept. 27th. I dropped my car off on Wednesday, Sept 26, 2018 for my Thurs, Sept 27th appointment. I ha I called and scheduled my car in for service on Sept. 27th. I dropped my car off on Wednesday, Sept 26, 2018 for my Thurs, Sept 27th appointment. I had to call on Thursday to see if my car has been serviced. I was told by Dalton, they had briefly looked at my car and it was the PTU. Dalton stated my extended warranty company (Century) had been contacted to see if the service would be covered and that he would call me on Friday, Sept 28th. I hear nothing from Dalton. I called on Saturday, Sept 29th and was told by Ali that the technician does not work on Saturday so I would need to call back on Monday to find out what was wrong with my car. It doesn't make sense to me as a customer that is patronizing this dealership to call day after day to find out if my car has been serviced. This dealership had my car for 5 days, without a word from them until I called to inquire. On Monday, I insisted on they providing a loaner vehicle until my car service was completed. I wonder if others have to call or does the service team contact the customer? I take my car to another Ford dealership and was told something totally different than what Dalton told me that was wrong with my car. With that being said, I think Bill Estes should refund my $100 for misdiagnosing what was wrong with my car and inconveniencing me without a vehicle for 5 days. This was the last time I will patronized Bill Estes Ford. They have last me as a customer and future car business!!!!! Angela James More