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Bill Estes Ford
Brownsburg, IN
2,628 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,628 reviews
June 24, 2020
I had an appointment at 8 am. Arrived at 7:45. Stood by my car for 30 minutes - invisible to the numerous service persons milling about. I watched the service writer party with the couple in front of me fo my car for 30 minutes - invisible to the numerous service persons milling about. I watched the service writer party with the couple in front of me for 15+ minutes - it was obvious they were not discussing a service issue. They left and the service guy disappeared. Several times during this 30+ minutes I was told someone would be with me “shortly” as they too vanished. Standing in the service Dept, during COVID-19...with few wearing masks...and being ignored...is not acceptable. It was only when I got back in my car to leave that a service member came to assist me. He was a total jerk. I expressed my dissatisfaction with being ignored while the guy in front of me partied with his customers and then vanished without assisting me. He basically said they like to socialize with their customers to give them a good experience. He then basically told me that if I just wanted to be a number, that was fine, turned his clipboard around, shoved it in front of me and said just sign here. REALLY? I left and will not go back. So much for the “guaranteed 5-star experience! While they are just a few miles from my home, I will drive to the far east side to Capital City Ford. They treat customers with respect and are efficient More
by Dissatisfied Customer
Employees Worked With
Unknown , Jason Downey, Ali Ahmed
June 24, 2020
Great inventory, superb purchasing process I live an hour away from Bill Estes in Brownsburg, yet, I drove there due to the inventory I saw compared to other dealers. After looking online and I live an hour away from Bill Estes in Brownsburg, yet, I drove there due to the inventory I saw compared to other dealers. After looking online and inquiring about a couple of vehicles, Mitch Dotson reached out to me, communicated succinctly and provided great follow up. My experience at the dealership with him was even better. I test drove multiple vehicles, ran several options of financing and Mitch was positive and helpful through it all. I appreciate his direct communication and positive approach. I will definitely refer friends and family to him and buy from him in the future. More
by L.Miller
Employees Worked With
Mitchel Dotson
June 23, 2020
Wonderful, Easy, and Polite staff to work with Great people to work with and made it a good experience. Would be 5 star except they sold me a truck that brakes were bad on and the check engine ligh Great people to work with and made it a good experience. Would be 5 star except they sold me a truck that brakes were bad on and the check engine light came on during the drive home. Not the end of the world and can't blame sales, but can't give 5 stars for it either More
by sandcreekfarm16
Employees Worked With
Mike Parham, Matt Westenkirchner
June 18, 2020
The best experience I have had in buying a vehicle. Thanks for everything Steve McCauley for everything! I love my new van and can’t wait for our first road trip with it! Thanks for everything Steve McCauley for everything! I love my new van and can’t wait for our first road trip with it! More
by Brookemarie1982
Employees Worked With
Steve McCauley
June 17, 2020
Good experience. Management went extra mile to ensure good customer service. Good vehicle. Management took suggestion on how to tweek system to calculate accurately on a down trade. good customer service. Good vehicle. Management took suggestion on how to tweek system to calculate accurately on a down trade. More
by Honest in Indiana
Employees Worked With
Brian Weddle, Steve Angle
June 09, 2020
Excellent service! I don’t usually have the time or energy to fill out a review on a company but these guys were wonderful! Highly recommend them! I don’t usually have the time or energy to fill out a review on a company but these guys were wonderful! Highly recommend them! More
by Kent Sutton
Employees Worked With
Darryl Humbracht, Steve McCauley, Hailey Leichentritt
June 06, 2020
I purchased a car for the first time ever, and Bill Estes and specifically, Andrew made the experience great! He was honest, and worked well with me being new to this. The interaction was smooth, helpful, an and specifically, Andrew made the experience great! He was honest, and worked well with me being new to this. The interaction was smooth, helpful, and timely! Absolutely recommend him and this dealership! More
by Bakercarlena
Employees Worked With
Joel Stucker, Mitchel Dotson, Steve Angle
June 06, 2020
Amazing customer service!!! If you are looking to purchase a new or used vehicle, Bill Estes Ford is the place to go! My husband and I have purchased 2 cars from them over the p If you are looking to purchase a new or used vehicle, Bill Estes Ford is the place to go! My husband and I have purchased 2 cars from them over the past 20 years, and we won't go anywhere else! Mike Parham, Joel Stucker, and the rest of the Bill Estes team go out of their way to make the car buying experience quick and painless. They really treat you like family! Customer service at its finest!!! More
by Lori and James Ward
Employees Worked With
Mike Parham, Joel Stucker
June 01, 2020
This was my first time buying a car and Steve Angel helped us get the perfect car for me and my family. It is the perfect car for a fantastic deal. helped us get the perfect car for me and my family. It is the perfect car for a fantastic deal. More
by nigelthieke
Employees Worked With
Steve Angle
June 01, 2020
Bought 2 new cars from Mitch in the past 3 years. Perfect both times. Great guy and very professional. No hassle, great service. Customer for life. both times. Great guy and very professional. No hassle, great service. Customer for life. More
by Jason Shipley
Employees Worked With
Mitchel Dotson
