Bill Estes Ford

Second purchase from Mike and always very accomodating with test drives as we decide. No pressure to purchase but would like to see a little more empowerment to the salesman and less "let me try with the with test drives as we decide. No pressure to purchase but would like to see a little more empowerment to the salesman and less "let me try with the manager". Financing was smooth and delivery from Dustin was outstanding. He clearly knew the product and was able to convey in terms I could understand. Young achievers are a pleasure to deal with and he will be successful in this business. I prefer to spend in my community so it is important to have a quality dealer that will offer fair deals with great customer service. More

Tony contacted me at home we talked about a couple of trucks they had on the website.So when when I went there the next day both were there and ready for test drive ,I only drove one liked it ,but I look trucks they had on the website.So when when I went there the next day both were there and ready for test drive ,I only drove one liked it ,but I looked at the other and another truck but choose the one I test drove.I went back the next day to put an offer on it,Tony was off but he told me that in advance.So I worked with Brian to make an offer they accepted. Then Zac finished the paper work for everything. The entire staff was very friendly, Will working with Brian , him working on the offer other emloyees made several offers of drinks while I was waiting.Very good place to buy from.Brian had it ready for me to take delivery, but then I had no way to get my car home,so i waited another day called Tony for delivery that day . He had it ready when I arrived.As far as just ok on price is on me, I'm not good at negotiating, I might have been able to better dont know. More

I walked into the dealership not knowing if they were going to be able to help me. I still owed quite a bit on my car, but because of a new baby, I need the extra space that my 2 door could not offer me going to be able to help me. I still owed quite a bit on my car, but because of a new baby, I need the extra space that my 2 door could not offer me anymore. We were referred to Shane by a family member and are definitely glad we met with him! He listened to what I needed and understood that I was on a tight budget and helped me find a great car for an amazing deal. He worked along-side Matt Crick, and Chris Elder to make my new car work for me and for a price I could afford. I appreciated the excellent customer service that was provided. They were very busy, but were so efficient, that we weren't waiting very long at all! I definitely appreciated Shane being upfront and letting me know all my options so that I was aware and could make an informed decision about my new car. Thank you Bill Estes Ford, I appreciate your honesty and willingness to work with your customers and all their needs. I will refer more people to this dealership! More

Working with Kyle Lunning was great. He provided us with the information my wife and I needed to make our decision. He was helpful and worked with us to get a great deal that we are really happy with. the information my wife and I needed to make our decision. He was helpful and worked with us to get a great deal that we are really happy with. More

Prompt courteous service, reasonable pricing and a desire to help were obvious when I walked in the door at the dealership. Owen knew what I was looking for and made a great recommendation. I encourage use to help were obvious when I walked in the door at the dealership. Owen knew what I was looking for and made a great recommendation. I encourage use of this friendly fair dealership. More

When I pulled into the dealership my expectations were pretty low. I owed way too much on the car I was currently driving (that was falling apart) and I really just kind of wanted to see what I would need pretty low. I owed way too much on the car I was currently driving (that was falling apart) and I really just kind of wanted to see what I would need to do to get myself to the point of being able to trade it in and get a newer more reliable vehicle. I spoke with Mike Parham and he took some basic information, had dustin get my current vehicle appraised and came back to me in less than an hour with what they could offer me. I was shocked and excited. Mike was so nice and asked me what I wanted in a vehicle and found one that perfectly matched what I was looking for. He worked diligently with Chris Elder and the finance department to assure I received the best deal possible and when it was all said and done, I had a newer more reliable vehicle, with and extended warranty (made possible by Mikes generosity)for very little down and a monthly payment that was not much more than what I was currently paying. I was very impressed. Chris Edlridge even continued to work with the banks and lenders to sweeten the deal and lower my monthly payments even more. He worked quickly so that I could get home as it was late and despite a malfunctioning printer was able to get me moving on in no time at all. The car I purchased was a previously owned vehicle, however it was in immaculate condition when I got out of Chris's office thanks to Dustin McAfee. He even took the time before I left to program my phone into the bluetooth feature in my new car (totally cool! I used it all of the way home!) I have a daughter in college who will be looking to buy a vehicle within the next year and I will definitely bring her in to see Mike and the gang! I would recomment Mike Parham and Bill Estes Ford to anyone. I have never received such excellent customer service in a car dealership. More

I could not have asked for a better car buying experience. Patrick has the perfect balance of knowledge and salesmanship to win any customer over. He was never pushy or asked for the sale too so experience. Patrick has the perfect balance of knowledge and salesmanship to win any customer over. He was never pushy or asked for the sale too soon. He knew about every car I asked to see, including many little details most salesmen would miss. He was easy to deal with and the smile he had when I arrived never left his face through till closing time and all the papers were signed. He was attentive, but not overbearing and easy to talk to. Great experience. Greg has a great attitude toward the large amount of paperwork to sign and makes the time in his office fly by. Great personality and very knowledgeable about every aspect of warranties and financial issues. He remembered my name when I came in the second day and greeted me like we were old friends. I would recommend these two gentlemen to EVERYONE I know. When the wife's car finally dies, I will be headed back to Bill Estes in Brownsburg to shop with Patrick and Greg. More

I drove up to indianapolis from new orleans after bidding on auto on ebay auction. When i arrived and was walking up to the front door, an Estes employee was right behind me also walking in from the parking on auto on ebay auction. When i arrived and was walking up to the front door, an Estes employee was right behind me also walking in from the parking lot. before i had a chance to ask where Patrick was, this person volunteered to me "you must be looking for Patrick?" I said yea; how did you know that ? He said he saw ny license plate on my car was from Louisiana and they knew i was coming. WOW! Talk about friendly !! lol Anyway, Patrick did fanatastic in coordinating the entire process from my bidding to when i arrived. I did bid on 2 other auctions closer to home, but those "sales" people acted like i was bothering them. Its nice to then have someone like Patrick WANT to sell me a car. I was hoping there would be no problems as it was a 900 mile drive up and 900 miles back to new orleans, and there wasn't. Thanks to Patrick doing MORE than his part, and then Chris Elder, the deal went smooth AND FAST. No "come-on" B.S. My experience was pleasant beyond all expectations. On the biz side, CHRIS KNOWS HIS JOB !! Tremendous help to wrap up the paperwork and get me on the road to drive home. Great duo there. More

This dealership was very friendly and helpful. They This dealership was very friendly and helpful. They answered my questions and had a very knowledgeable staff. I really appreciated the attention g This dealership was very friendly and helpful. They answered my questions and had a very knowledgeable staff. I really appreciated the attention given while going over all the safety, engine, and electronic feature of my new car. More

I had previously bought 2 used cars at Bill Estes Ford so sent my daughter there when she needed a good used vehicle. Jason Abbott has helped every time and he is a peach. Jason is knowledgable and goes th sent my daughter there when she needed a good used vehicle. Jason Abbott has helped every time and he is a peach. Jason is knowledgable and goes the extra mile to help his customers. He was able to find my daughter a used car that fit her needs and was affordable. As a young person with little credit on record we were afraid she wouldn't be able to find a loan but the guys at Bill Estes found terrific financing for her. We are very happy with our experience at Bill Estes Ford especially working with Jason. We'll be back when we need our next car. More