Bill Estes Ford

Owen did a great job explaining the features of my new Ford truck and provided excellent information on all the options. I was taken care of the minute I walked on the lot. Everyone I dealt with (and th Ford truck and provided excellent information on all the options. I was taken care of the minute I walked on the lot. Everyone I dealt with (and there were several) in purchasing this truck was friendly and extremely helpful. I received a good trade in amount on my 2004 truck and ended up with an acceptable price and good financing as well. Overall, this was a pleasant experience - which is not necessarily true when buying a new vehicle. I've owned 11 new cars and trucks in my life and this was among the best experiences I've ever had. More

Overall sales, delivery, and first service experience has all been very positive. In particular, Shane Thacker was friendly, pleasant to work with, and professional. He spent quite a bit of time working all been very positive. In particular, Shane Thacker was friendly, pleasant to work with, and professional. He spent quite a bit of time working with us to find the right car and the right price for us. I am a happy, satisfied customer! More

Very good overall, and great hospitality, very well layout! I would recommend this dealer to anybody! I was asked if I want something to drink, that is a good Ford Dealer! You better buy my book! layout! I would recommend this dealer to anybody! I was asked if I want something to drink, that is a good Ford Dealer! You better buy my book! More

We were very pleased with the individual service provided especially by Tony Lehn the sales person. We had two "blips" during the process that concerned me but they were worked out; one occurred during the f especially by Tony Lehn the sales person. We had two "blips" during the process that concerned me but they were worked out; one occurred during the final negotiations when we had an agreed on price and I was going to pay cash - at the last minute the Business Mgr came to us and said the only way we could get that final price was to finace the vehicle through Ford Credit. I came close to walking away from the deal but finding out I could pay off the loan in 4 months made it a bit more tolerable, even thought it will cost me an additional $140+ out of my pocket. The second, less concerning point, was how long it actually took to get the additional accessories that I ordered - it was over two weeks from when we purchased the car until we were able to get it in for their installation. Once they came in, the process was very smooth and quick. Overall, I am very pleased with Bill Estes and would recommend them to anyone I come in contact with................ More

bought a new ford edge. great overall experience. super bought a new ford edge. great overall experience. super nice and professional. did all work except picking up vehicle on internet. took advantage o bought a new ford edge. great overall experience. super nice and professional. did all work except picking up vehicle on internet. took advantage of $4,250 in Ford rebates. More

Second purchase from Mike and always very accomodating with test drives as we decide. No pressure to purchase but would like to see a little more empowerment to the salesman and less "let me try with the with test drives as we decide. No pressure to purchase but would like to see a little more empowerment to the salesman and less "let me try with the manager". Financing was smooth and delivery from Dustin was outstanding. He clearly knew the product and was able to convey in terms I could understand. Young achievers are a pleasure to deal with and he will be successful in this business. I prefer to spend in my community so it is important to have a quality dealer that will offer fair deals with great customer service. More

Tony contacted me at home we talked about a couple of trucks they had on the website.So when when I went there the next day both were there and ready for test drive ,I only drove one liked it ,but I look trucks they had on the website.So when when I went there the next day both were there and ready for test drive ,I only drove one liked it ,but I looked at the other and another truck but choose the one I test drove.I went back the next day to put an offer on it,Tony was off but he told me that in advance.So I worked with Brian to make an offer they accepted. Then Zac finished the paper work for everything. The entire staff was very friendly, Will working with Brian , him working on the offer other emloyees made several offers of drinks while I was waiting.Very good place to buy from.Brian had it ready for me to take delivery, but then I had no way to get my car home,so i waited another day called Tony for delivery that day . He had it ready when I arrived.As far as just ok on price is on me, I'm not good at negotiating, I might have been able to better dont know. More

I walked into the dealership not knowing if they were going to be able to help me. I still owed quite a bit on my car, but because of a new baby, I need the extra space that my 2 door could not offer me going to be able to help me. I still owed quite a bit on my car, but because of a new baby, I need the extra space that my 2 door could not offer me anymore. We were referred to Shane by a family member and are definitely glad we met with him! He listened to what I needed and understood that I was on a tight budget and helped me find a great car for an amazing deal. He worked along-side Matt Crick, and Chris Elder to make my new car work for me and for a price I could afford. I appreciated the excellent customer service that was provided. They were very busy, but were so efficient, that we weren't waiting very long at all! I definitely appreciated Shane being upfront and letting me know all my options so that I was aware and could make an informed decision about my new car. Thank you Bill Estes Ford, I appreciate your honesty and willingness to work with your customers and all their needs. I will refer more people to this dealership! More

Working with Kyle Lunning was great. He provided us with the information my wife and I needed to make our decision. He was helpful and worked with us to get a great deal that we are really happy with. the information my wife and I needed to make our decision. He was helpful and worked with us to get a great deal that we are really happy with. More

Prompt courteous service, reasonable pricing and a desire to help were obvious when I walked in the door at the dealership. Owen knew what I was looking for and made a great recommendation. I encourage use to help were obvious when I walked in the door at the dealership. Owen knew what I was looking for and made a great recommendation. I encourage use of this friendly fair dealership. More