Bill Estes Ford

My purchase from Bill Estes Ford was a little different than the person walking off the street would experience... I actually flew from St. Louis, MO. to purchase my truck. I was a bit aprehensive agreein than the person walking off the street would experience... I actually flew from St. Louis, MO. to purchase my truck. I was a bit aprehensive agreeing to a truck I had only seen pictures of but never driven. I was picked up at the airport promptly upon my arrival by Dustin McAfee who drove me directly to the dealership. As we pulled in there was my truck all shiney, clean and waiting for me. Shortly after I entered the showroom I was greeted by Andy Wernsman who I thought was just one of the other salesman. Come to find out he was the General Manager. The salesman who I had been emailing back and forth with, Mike Parham was busy with a customer but excused himself long enough to come over and greet me warmly. After completing some paperwork with Dustin I sat down with Greg Floyd who assisted me with the financing. I had already received what I thought was a pretty good rate from my local bank but Greg just blew them out of the water. My experience with purchasing this truck from the first email I sent to the moment I walked out the door and got in my truck to drive 4 hours back to St. Louis was nothing short of excellent. These folks couldn't had been any nicer to me. I don't impress very easy but I was extremely impressed by how quickly they got the entire transaction done and got me back on the road and the courtesy and respect they showed me. To Andy, Dustin, Mike & Greg thank you so much for making this a pain free experience!! More

Great experience from start to finish. They listened to what I wanted and didn't try to pressure me into a deal I wasn't happy with. After a less than satisfactory experience at Andy Mohr Ford (after multi what I wanted and didn't try to pressure me into a deal I wasn't happy with. After a less than satisfactory experience at Andy Mohr Ford (after multiple visits and no results) this was a welcome change of pace. I would absolutely recommend this dealership. They made the car buying experience seem easy! Thank you Mike, Greg & Dustin! More

We have been working with several good, local dealers trying to find the right "first" car for our son. We had a specific budget set to work within and shared this with Michael Balkas. He was very kind, trying to find the right "first" car for our son. We had a specific budget set to work within and shared this with Michael Balkas. He was very kind, worked hard on our behalf to help us find the right fit within our budget that we set low..yet safe and "cool" enough for our son's first car. ;D We loved how Michael did not pressure us..would check in with us from time to time via e-mail and kept looking for us. On a whim, we dropped in to the dealership yesterday. We left with the right car for our son. It is clean, well maintained and we feel comforted knowing he has a good, reliable car even though it was at the high end of our quiet budget. Our son's safety is first and worth being at the higher end. We appreciated how patient Michael was-he treated us as though we were buying the most expensive car on the lot even though we were far from it. He then introduced us to Greg Floyd, the business manager, who worked to find us an even better rate than the one we had been pre-approved by our own bank. Greg not only found us a better rate-he found one that was half the interest rate! He was very professional as well. Greg took time to answer any and all of our questions, he was very courteous to us, very detailed and made sure we were fully comfortable and confident before signing any paper. We are so thankful for the way Mr. Estes has set the standard for his business...we are even more thankful that his employees carry out the commitment he has put in place! We will get with Michael for our next car to see what gem he finds for us! Thank you so much, Michael and Greg! What a blessing! More

I had a warranty reimbursement issue on a faulty part that I had previously had replaced. After speaking with several others in the Service Dept. on several occasions, I finally spoke to Courtney after that I had previously had replaced. After speaking with several others in the Service Dept. on several occasions, I finally spoke to Courtney after my service rep had not returned my call and she handled my situation immediately and with the utmost professionalism. If you need something handled properly and expediently at Bill Estes Ford, Courtney Wailing is the go to person. Thanks for your efforts Courtney!!!! More

I have done business with "so called" high end dealerships, including BMW and Volvo. My experience purchasing a new Ford far exceeded my experiences with these other dealers. My salesperson Tony dealerships, including BMW and Volvo. My experience purchasing a new Ford far exceeded my experiences with these other dealers. My salesperson Tony Lehn was not at all pushy and respected my time. We conducted much of our transaction via email. Very Professional. More

Mike Parham and Chris Elder were very helpful with our daughters new jeep! They went over and beyond their call of work. Thanks guys! We will recommend them and Bill Estes Ford to our family and friends! daughters new jeep! They went over and beyond their call of work. Thanks guys! We will recommend them and Bill Estes Ford to our family and friends! More

Everyone was very helpful and pleasant.Tony was well Everyone was very helpful and pleasant.Tony was well informed even though I did not buy a Ford. I am so pleased with my truck. I will recommend Bi Everyone was very helpful and pleasant.Tony was well informed even though I did not buy a Ford. I am so pleased with my truck. I will recommend Bill Estes to anyone looking for a vehicle!! More

I looked online for the best price for a Ford Fiesta and I looked online for the best price for a Ford Fiesta and Bill Estes Ford came up first. I had specific needs before I decided to buy and the staf I looked online for the best price for a Ford Fiesta and Bill Estes Ford came up first. I had specific needs before I decided to buy and the staff met all of them. Owen Waxman listen to my needs and did not try to pressure me into something else to make a bigger profit. He was able to work with the sales manager to get me a great deal on my new car. Greg Floyd was a friendly face that made me feel comfortable and in control of my financial paperwork. He also did an excellent job going over protection plans without pressuring me to buy coverage I did not need. I felt very comfortable throughout my buying experience at Estes Ford and would definitely recommend the car dealership. I would also recommend working with Owen Waxman and Greg Floyd to get the deal you want done. More

My husband’s car broke down a couple of weeks ago and of course it had happened at the worst time for us. I had just started back to work, which made carpooling a nightmare for our family. We decided to te course it had happened at the worst time for us. I had just started back to work, which made carpooling a nightmare for our family. We decided to test of faith and look for a vehicle that was in our very limited budget. Not to mention, we did not want another car payment at this point in our lives. We looked at buying directly from an owner and went to a few additional lots. We had no success because all of the vehicles were well out of our budget. We were actually told we will not find a vehicle on a lot for our budget until we had arrived at Bill Estes Ford in Brownsburg. When we had arrived, the place was so nice that we knew we were not going to find anything there as well. We had spoken to Mike and he introduced us to Tony. It was hard for our family to tell them our story and that we probably could not afford anything on their lot. But, they treated us so well and worked to get us into a vehicle. To our surprise, we had several vehicles to choose from and were more than what we had expected to get for the money. We drove away with a very nice car paid in cash with a full tank of gas, inside and out detailing and a certificate for a free oil change. Talk about customer focus, they will have my business always. Many thanks Bill Estes Ford, More

My husband and I were looking for a second vehicle. A friend suggested we go to Bill Estes Ford in Brownsburg. Although it was a two hour trip for us, we decided to give it a try. When we arrived at th friend suggested we go to Bill Estes Ford in Brownsburg. Although it was a two hour trip for us, we decided to give it a try. When we arrived at the dealership, Owen was great. He was friendly and professional. He worked with us to find a vehicle we would love, at a price we could afford. Greg was extremely helpful with the financing and paperwork. I have never had such a wonderful experience buying a car, new or used. I will recommend Bill Estes Ford, Owen and Greg to all of my friends looking to buy a car. More