Bill Estes Ford

I went to Bill Estes Ford to buy a 2014 Ford Explorer. I met Mike Parham and Dustin McAfee at 2 in the afternoon. They listened to what I wanted, got on the computer as there were none in stock - too new, c met Mike Parham and Dustin McAfee at 2 in the afternoon. They listened to what I wanted, got on the computer as there were none in stock - too new, came up with a great price, and I ordered the car by 4:30 the same day. The customer service aspect of Bill Estes Ford is second to none. When I have a question, it is alway answered to my satisfaction. The bottom line - the staff at Estes Ford are just plain friendly and helpful, I like frendly and helpful. This is my first Ford ever in 40 plus years of buying new automobiles. I feel I have purchased a great vehicle from a great dealership. I look forward to a long relationship with Bill Estes Ford. More

I was greeted promptly by Matt when I arrived at the dealership. I specified exactly what I want and he immediately took me to two vehicles that fit my needs and specifications (price, mileage, etc). Ch dealership. I specified exactly what I want and he immediately took me to two vehicles that fit my needs and specifications (price, mileage, etc). Chris was also very professional when he went through all the paperwork at the end. I would have preferred a little more clarification on when I would be getting loan documents from the lender. Part of negotiating this sale was the addition of cruise control to my vehicle, paid for by the dealer. The service department contacted me and scheduled my service appointment in a very timely manner. The only part of the addition that I am somewhat disappointed in is the actual cruise control mechanism that was installed; the placement was awkward and it seems to be a lower quality unit. More

First time experience with dealership and will not be the last either. Dee was a wonderful service agent who kept me informed on the progress of my car repair. He made me feel that I was a special customer b last either. Dee was a wonderful service agent who kept me informed on the progress of my car repair. He made me feel that I was a special customer by taking time to explain everything to me and followed up on my issues with my car. Kudos to Dee for all his hardwork. More

The team of guys I worked with were the most patient, kind, knowledgeable, honest, and all around great guys. They never were pushy and let us take our time in finding the right vehicle. They went well a kind, knowledgeable, honest, and all around great guys. They never were pushy and let us take our time in finding the right vehicle. They went well above the call of duty to make sure the price and financing were exactly what we wanted at the price we wanted it! Most definitely the best experience I have had when working with a sales person or persons! When its time to buy again I know that I will be back!!! Thank you very much Tony Lehn, Mike Balkas, Zac Pelz, Alex Ruppert, Chris Elder, and Bill Estes Ford!!!! More

Matt Westenkirchner was a class act and made my new car buying experience seamless and stress free. He was courteous and respectful of my time and comfortabilty when looking at vehicles. Customer focus is buying experience seamless and stress free. He was courteous and respectful of my time and comfortabilty when looking at vehicles. Customer focus is a high priority for everyone at Bill Estes Ford, and I would recommend this dealership to anyone. Matt even came in on his day off to finalize the purchase of my vehicle. I truly appreciate his dedication and attention to detail. Greg Floyd also made the closing of my purchase a comfortable and enjoyable experience. At all times, I felt knowledgable and appreciated as a customer. Thank you Bill Estes Ford! More

Susie and Mike were very helpful. My wife and I never felt pressured at all. A week later I was back for some fabric protection to be applied on the seats. Service dept was top notch as well. felt pressured at all. A week later I was back for some fabric protection to be applied on the seats. Service dept was top notch as well. More

I purchased a certified used Subaru from the dealership, there was a great selection of cars to choose from. I love the new car, and Darryl was very responsive to my questions and concerns. I really appreci there was a great selection of cars to choose from. I love the new car, and Darryl was very responsive to my questions and concerns. I really appreciate the customer service he has provided. More

I just bought my 5th vehicle from Mike Parham. He and the whole staff continue to provide excellent service and product. The dealership brought in a low mileage (54K) 2007 Ford Focus ( 1 owner ) that I was whole staff continue to provide excellent service and product. The dealership brought in a low mileage (54K) 2007 Ford Focus ( 1 owner ) that I was able to identify online the day they received it. Mike and Dustin helped us evaluate the vehicle to our needs and made sure the maintenance crew got the vehicle road worthy (they cleaned it up the same day and even replaced the brakes). Greg helped us understand the warranty options without any pressure to buy and worked with us to make it all VERY affordable. I'll be back for number 6 when the time comes. More

This was my first new car buying experience in over 13 years (I keep cars for a long time). Everyone I dealt with struck a good balance between professionalism, friendliness, knowledge, and sincerity. Buy years (I keep cars for a long time). Everyone I dealt with struck a good balance between professionalism, friendliness, knowledge, and sincerity. Buying a vehicle is obviously one of those endeavors that many people would prefer to be as quick and painless as possible. If you're a serious buyer, have your facts straight, done your research, and understand that this is a business activity with the dealer clearly needing to come out ahead (within reason), then you should be as happy as I was with my experience. I look forward to having my new vehicle serviced here for many years to come and will do everything I can to replace our family minivan here in a few years. More

From the very first contact with Matt, he went out of his way to ensure that we were happy with his service to his soon to be customers. We needed to know if the vehicle we were interested in was still on t way to ensure that we were happy with his service to his soon to be customers. We needed to know if the vehicle we were interested in was still on the lot because we were leaving from Chicago at 5:30am. Matt went back to the dealership after hours to ensure the vehicle was indeed still there. Deal was struck in record time compared to other dealerships that we have been to. Thanks also to Alex for helping explain the vehicle's new electronics and for syncing my phone to it. Overall, a fabulous experience with people who truly want to have happy customers that will gladly make the drive for a positive experience. We will definitely be back! More