Bill Estes Ford

Traded in my precious jeep for a ford explorer Even though I felt as if I was trading my first born for a 2012 ford explorer, Nathan made the experience as delightful as possible. He was there to Even though I felt as if I was trading my first born for a 2012 ford explorer, Nathan made the experience as delightful as possible. He was there to offer me a drink of water after I threw up as I watched them drive my jeep away. He was nice and easy to talk to on the phone before the visit and during the car buying process. I looked at somewhere around 12 explorers that night and kept him from getting any other business for at least 3 hours and he didn't seem to mind. After getting the car I noticed a few paint flaws and he was quick to get them fixed without any force back from him. His manager was somewhat of a tool bag to me about the situation but Nathan pushed forward to get the repairs done. If I buy another ford any time soon then I will be coming back specifically to work with Nathan and I live over an hour away. I Highly recommend working with him. More

Helpful salesman with no pressure Patrick Smith was a wonderful salesman who was very knowledgeable about the cars he was showing us. He listened to what we were looking for and showe Patrick Smith was a wonderful salesman who was very knowledgeable about the cars he was showing us. He listened to what we were looking for and showed us all the options available. He was not pushy at all but very helpful and courteous. He did not bombard us with phone calls or emails after our visit but gave us one courtesy call a few days later. This was definitely refreshing compared to other dealerships we visited. More

Great Experience!!!!!!!!! I recommend Bill Estes Ford. Not only did I get the SUV I wanted but I am getting the monthly payments that fit my budget. I recommend Bill Estes Ford. Not only did I get the SUV I wanted but I am getting the monthly payments that fit my budget. More

Outstanding New Car Sales Process from Professionals! We've been buying and leasing cars for nearly 50 years, and the normally painful process has been reinvented at Bill Estes Ford in Brownsburg. Rather We've been buying and leasing cars for nearly 50 years, and the normally painful process has been reinvented at Bill Estes Ford in Brownsburg. Rather than being classified as just a dealer, this is an exceptionally well-run business staffed by professionals.The entire sales process is completely without pressure, deadlines, and the other irritations, being replaced by a customer oriented consultative sales process. Our Sales Consultant, Tony Lehn, epitomizes the true meaning of the term "consultant"--a knowledgeable source of information and advice after he listens to the customer's wants and needs. We don't hesitate to strongly recommend him--he's top-notch in every respect! Examples which highlighted our experience: a. Excellent, very user-friendly web site with just about everything about vehicles in the inventory, much more informative than the competition; b. Very helpful, pleasant and professional treatment from people who appear to enjoy their work, believe in the product and show obvious pride. Kudos to the management for hiring, training ad keeping great people! This experience was the exact opposite of the stereotypical "blue suede shoes" and "boy do I have a great deal for you" hustles typical of most of our past experiences in new car showrooms. c. Rating the entire staff, where "10" is best, each individual who assisted us deserves a "12". Bottom line: the entire experience far exceeded our expectations! More

Great service We have purchased two vehicles at Bill Estes, one used and one new. We have had a great experience both times. We were hard core Chevy customers in th We have purchased two vehicles at Bill Estes, one used and one new. We have had a great experience both times. We were hard core Chevy customers in the past and found a used Mustang we had to have 2 years ago. In the past week we purchased a new Ford F150 crew cab and absolutely love it! It had all the options we were looking for and is a beautiful truck. We are pleased with both of our experiences! This time the business loan manager went above and beyond to make sure we were taken care of. From getting us a better interest rate to making an extended warranty package actually affordable. We were able to stay within our payment budget and still have the warranty and Gap insurance included. The sales people are not like "everyday car salesmen", they are genuine. More

Not Your Typical Dealership I've been to a few dealerships trying to find a new car. When I stepped foot onto Bill Estes' lot, I felt welcomed. I had an appointment to test drive I've been to a few dealerships trying to find a new car. When I stepped foot onto Bill Estes' lot, I felt welcomed. I had an appointment to test drive a car and ended up purchasing it! Thomas didn't try to get the sale, he was trying to get me the best deal, and he succeeded! Very satisfied! More

Ford Ranger Searched the internet and clicked a 'get more info', link about 11 pm Friday night, by 9 am Saturday morning I had an e-mail/phone call response. I s Searched the internet and clicked a 'get more info', link about 11 pm Friday night, by 9 am Saturday morning I had an e-mail/phone call response. I shopped around all morning/afternoon, other dealers were charging hundreds more, for similar vehicles that were in much worse condition. I made my purchase that evening, a Ford Ranger. They had it nicely detailed and ready for me on Monday!! When I am ready to buy a 'Flex'- this is the place where I am going! More

Great Experience I was unfamiliar with the process of purchasing a vehicle since I have never purchased before. Bill Estes Ford made the process fast and easy. Kyle to I was unfamiliar with the process of purchasing a vehicle since I have never purchased before. Bill Estes Ford made the process fast and easy. Kyle took his time explaining everything to me and worked with me to find a price I was comfortable with. Overall, I am completely satisfied with the customer service and sales process at Bill Estes Ford. More

Love Love Love my car!! I was looking for a new car. I went to all kinds of dealerships and not one would approve me because I didn't have very much credit. Well Owen made it I was looking for a new car. I went to all kinds of dealerships and not one would approve me because I didn't have very much credit. Well Owen made it happen!! I am a single mom of two and I need a reliable car to transport and get to work and back safely. He and his managers worked on getting me a car all day! By the time i got to the dealership he already had it out front waiting on me. He was very up front and honest. He wasn't just trying to get a sale out of me. He definitely showed that he cared about what I wanted and was looking for including the price range! Everyone was super friendly and made sure you understood and were satisfied before leaving. Owen you have received a customer for life bc I would recommend anyone looking for a car that this is where its at!!! Thanks Again!!! More

Love my Car! I love my Ford Fusion!! I purchased at 2013 Ford Focus last year and had put about 60,000 miles on it, so I decided to get a different car. I loved th I love my Ford Fusion!! I purchased at 2013 Ford Focus last year and had put about 60,000 miles on it, so I decided to get a different car. I loved the focus, but was looking for something with a couple of amenities that none of the Focus' offered. Owen helped me out, I didn't feel any pressure to buy on the spot at all... he was awesome! The Ford that I was initially looking at was a little out of my price range, but Owen worked with my trade in, and other vehicles that they had, and come up with a couple of different options on the lot that would keep me in my budget and also gave me most of the extra "bells and whistles" that I wanted. I had a great experience and will definitely be back! Thanks Owen! More