Bill Estes Ford

Extremely disappointed. Scheduled a basic oil change for my daughter's 2017 Ford Escape. Service advisor explained there was a choice between fluid/filter change with mineral based fluid for approximately my daughter's 2017 Ford Escape. Service advisor explained there was a choice between fluid/filter change with mineral based fluid for approximately $25 or with semi-synthetic for approximately $38. I scheduled the $25 service. The $38 service was performed and the fluid level was over one quart overfull. I spoke with the Service Director who requested the vehicle be returned to correct fluid level. Service Director, Robert offered to refund the $38 for the inconvenience. The offer of a full refund was kind of Robert; I was mostly concerned with the level of overfill of the oil possibly contacting rotating components causing aeration of the oil. I scheduled a time of 10:30 on Jan 2 to have the oil level corrected. Robert was out this day and would inform the Parts Manager Chad about the issue as he would be present this day. Arriving at 10:25, the Service Advisor informed me my appointment was not in the schedule, but would have the car attended straight away and estimated completion in 20-30 minutes. One hour later the work was completed; there was a customer that arrived 10-15 minutes after me and his fluid filter change was completed about five minutes before me. I asked the same Service Advisor when collecting the car if the engine oil level was verified correct. He stated yes, the fluid level was checked three times with allowing sufficient time between checks for fluid drain-back. I didn't feel it appropriate to check the level myself before leaving. I did check the level after returning home. The fluid level was again overfilled by the same amount! There is only two possible explanations for this scenario, incompetence or dishonesty. The owners manual states the 1.5L engine requires 4.3 quarts and the 2.0L engine requires 5.7 quarts. My car has the 1.5L. The level of overfill on the dipstick looks very close to the capacity difference between the two engines. If the automatic fill feature is incorrectly set for a 1.5L, I would expect that would have been caught when checking the fluid level with the dipstick. I will not waste my time retuning the vehicle a third time. Steve Graddy More

8 wks after purchase couldn't register vehicle, no title. Stephen McCauley didn't help at all. I was unable to work and yet I had to insure and pay that I couldn't use. Unacceptable! Stephen McCauley didn't help at all. I was unable to work and yet I had to insure and pay that I couldn't use. Unacceptable! More

Great team! Friendly, helpful and detailed! Easiest Great team! Friendly, helpful and detailed! Easiest vehicle transaction we’ve ever made. Mitch was awesome! Matt in Financing was great! Scott in I Great team! Friendly, helpful and detailed! Easiest vehicle transaction we’ve ever made. Mitch was awesome! Matt in Financing was great! Scott in IT was very informative! More

Everyone was very polite and knowledgeable Answered my email and texted questions in a timely manner Provided a video of the vehicle that proved very helpful email and texted questions in a timely manner Provided a video of the vehicle that proved very helpful More

Excellent service through poor times. I have always wanted a truck and been looking for years. I am quite particular on my options so when I found the perfect truck at Bill Estes I had to inquire. I wa wanted a truck and been looking for years. I am quite particular on my options so when I found the perfect truck at Bill Estes I had to inquire. I was in a difficult situation and could not travel, but Haily, Chris, and the team had done a video tour for me and worked with me to which I am very grateful for. More

Great service had problem they took care of it right away no cost Steve great salesman really took care of me......I would recommend the dealership to anyone..thanks guys..... no cost Steve great salesman really took care of me......I would recommend the dealership to anyone..thanks guys..... More

Everyone was very friendly and informative. They went above and beyond to make our experience there memorable! Great Service, would definitely buy from Bill-Estes Ford again! above and beyond to make our experience there memorable! Great Service, would definitely buy from Bill-Estes Ford again! More

Mike Parham and his assistant Sean helped me get out of a bad car situation and into a brand new car, service team was great bad car situation and into a brand new car, service team was great More

Mr. Bricker was an awesome Sales representative. He was very polite, professional, & caring. He was honest & cared about all my needs & wants In a car. very polite, professional, & caring. He was honest & cared about all my needs & wants In a car. More

I had a horrible time getting my title sent over from IN to VA after buying a vehicle here. Tori their rep worked really hard and went over and above to support me and my many trips to the DMV and resending to VA after buying a vehicle here. Tori their rep worked really hard and went over and above to support me and my many trips to the DMV and resending/resubmitting documents to them. Finally got it squared away after 7 months and couldn't have done it without the quality service! Thanks! More