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Bill Estes Ford
Brownsburg, IN
2,628 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,628 reviews
November 20, 2024
Worthless liers, Responded to my review, Said to call the general manager, I called & got voicemail saying to leave a message, Left a message, GUESS WHAT,, Still no call. general manager, I called & got voicemail saying to leave a message, Left a message, GUESS WHAT,, Still no call. More
by vaughnroy9
Employees Worked With
Nick
November 15, 2024
This place is a joke, They break your car & don't take responsibility for it, Took my van for oil change, Didn't tighten the lug nuts, About lost a wheel, Put my life & others in danger. Didn't reset th responsibility for it, Took my van for oil change, Didn't tighten the lug nuts, About lost a wheel, Put my life & others in danger. Didn't reset the oil life. Two days later I get message on dash saying, Oil change required, Contact dealer, Rotated tires. I get low pressure in left front on dash, It was my left rear, Didn't reset those either. My mother took her car for an oil change, Two weeks later started leaking oil, Took it to another garage, Bill Estes. Broke her oil filter mount, They are charging her over $1,700.00 to fix THEIR screw up. They have had her car for 11 days, She's been calling EVERY DAY, No call back, no communication, so she drove out there today, was there for two and a half hours, wasn't able to talk to anybody to find out what is going on with her car, still has no idea what is going on with her car, still left in the dark, Even the operator says well I will personally take a message out to them, she doesn't do what she says either because they still never give her a call. Best advice if you want to keep your vehicle in good standards in good running condition stay clear of Bill Estes Ford in Brownsburg Indiana. Would never never recommend that place to anybody not even your worst enemy. More
by vaughnroy9
Employees Worked With
Jason Downey, Robert Saunders, Ali Ahmed
May 10, 2024
we purchased a car there roughly 3 years ago. The other day we went to use our extended warranty tire and road hazard service plan. Our car is an all wheel drive so at a minimum two tires have to The other day we went to use our extended warranty tire and road hazard service plan. Our car is an all wheel drive so at a minimum two tires have to be replaced so that the transfer case does not mess up. Obviously the warranty company was only going to replace one. So I called the dealership just on the off chance, fully expecting them to say no there’s nothing we can do. Was I surprised when they said they were looking into it and then not only did they look into it and get right back with me. They paid for a second tire Directly to the tire repair facility before the warranty company even paid the tire repair facility. I was absolutely blown away and that is a level of service that I never expected to receive but extremely happy that I did and now I will make sure that I tell everybody about that and also Will continue to use them to purchase our next vehicles. More
by jm.campbell2001
Employees Worked With
Joel Stucker, Steve Angle
March 23, 2024
I ordered my Ford Maverick in July 2023. My sales representative, Steve Angle, kept me updated on the status of my order every step of the way. I was impressed with the accuracy of Steve's My sales representative, Steve Angle, kept me updated on the status of my order every step of the way. I was impressed with the accuracy of Steve's estimated delivery date considering the build and delivery was entirely out of the dealer's control. When it arrived he worked with me to arrange a convenient time for me to pick up my car. My order was exactly as I expected both in product and in price. There were no surprises. I traded in my 2020 Ford EcoSport and received a very competitive price. Chris Dillon, the finance representative, called me in advance of pickup to go over the numbers and ensure I was prepared, both financially and with the required paperwork to complete my transaction. The entire process was quick, efficient, and pleasant. My sales representative, Steve, has been available since my purchase to answer questions about my new purchase that inevitably come up when someone purchases a new vehicle. Steve is patient, readily available, and always responsive. Steve and Gabe (the tech person) assisted me with updating my FordPass app to remove my trade-in and add my new vehicle. I have used the Bill Estes Ford service and parts departments in the past and have always been satisfied with their customer service and end result. I will continue to use the extensive services offered at Bill Estes Ford and would not hesitate to recommend this dealer to my friends and family. More
by Harmony Tiffany
Employees Worked With
Gabe, Chris Dillon, Steve Angle
March 18, 2024
Sean McNally, you are the best of the best when it comes with customer service and customer satisfaction. You made my buying experience very smooth and easy process. with customer service and customer satisfaction. You made my buying experience very smooth and easy process. More
by ilovemyf1502018@gmail.com
Employees Worked With
Dustin McAfee, Sean McNally
February 01, 2024
Steve McCauley is a great salesman. My husband & I senior citizens & Steve McCauley takes time to walk through & explain everything. Steve McCauley has assisted with our recall & servic My husband & I senior citizens & Steve McCauley takes time to walk through & explain everything. Steve McCauley has assisted with our recall & service scheduling. More
by cathymc51
Employees Worked With
Steve McCauley
January 09, 2024
Sean McNally, you are the best. Gr8 service and you really know the product that you sell. The dealership is very fortunate to have you as a team member. Gr8 service and you really know the product that you sell. The dealership is very fortunate to have you as a team member. More
by Hornbsd1953
Employees Worked With
Chris Dillon, Sean McNally
December 20, 2023
I recently had the pleasure of purchasing a car from Bill Estes Ford in Brownsburg, and I can't express how satisfied I am with the entire process. From the moment I stepped onto the lot to the moment I drov Estes Ford in Brownsburg, and I can't express how satisfied I am with the entire process. From the moment I stepped onto the lot to the moment I drove off in my new vehicle, the experience was nothing short of excellent. First and foremost, my review is mostly towards our salesman, Scott Halfaker. He was incredibly knowledgeable and friendly. If he didn't know the answer, he would check to make sure the correct information was shared. He was patient and took the time to understand our needs and preferences. He didn't push us towards a particular model but instead guided us through various options, allowing us to make an informed decision. I'm confident that Scott will be able to help meet your needs and that you will leave happy. More
by IN Driver
Employees Worked With
Scott Halfaker
