Bill Dodge Auto Group

Tossed aside! I went in to look at a vehicle on a Saturday and was told it was at another dealership. They asked me to come back in an hour and a half which I did I went in to look at a vehicle on a Saturday and was told it was at another dealership. They asked me to come back in an hour and a half which I did and upon arrival they told me they "couldn't find" the vehicle. I went back the following Monday once the vehicle was "found". After a week of going back and forth we made a deal. I called the sales rep on Saturday a little after 8am and asked if we could come over that morning as we were going to take the deal they were offering. She stated she had to confirm with her manager and would call "right back". An hour and a half later we called her and left a message asking for a return call as we had plans that day. She called back and said her sales manager had come in late but the deal was all set. We asked if we could come right over. She stated the vehicle had to be brought back from another location and it couldn't be done until 11am. All the people who transported vehicles were at a "parade". They were also going to change out the tires as part of the deal as the ones on the vehicle were cupped. She stated she would call as soon as the vehicle arrived but scheduled delivery for 3pm. We never heard back from her. At 2pm I called and left a voicemail that we wanted to confirm delivery for 3pm. She called back 15 minutes later and said the vehicle was there and was currently having tires put on. She stated we could come over any time. We got ready to go and as I was getting into my vehicle someone called from Bill Dodge (not our rep) stating the vehicle had been sold that morning at another location. WHAT? My husband was completely caught of guard and ended the call. I immediately called back and left a message with the sales manager and our sales rep. The sales manager never bothered to call us back. Our sales rep finally called back and stated she was calling from her private cell phone as she was so upset at what they did to us. She stated she told her sales manager it wasn't right. The sale manager had said no deposit, no sale. I stated that we didn't have a time scheduled to look at the vehicle but a time for delivery and had she asked for a deposit I would have given her a credit card. She stated she told the sales manager the same thing but he didn't care! I sent an email to the general manager on Saturday and didn't receive a response. On Monday I resent the email. I got a voice mail Monday stating I could call him back which I did and left my cell number for a return call. It is now Tuesday at 8:35pm and I haven't received a return call. The customer service is HORRIBLE!!!!! More

First new car The 2015 Nissan Versa is the first new car my husband has ever bought in his life this is my second and the first we bought together the experience wa The 2015 Nissan Versa is the first new car my husband has ever bought in his life this is my second and the first we bought together the experience was great everyone was full of energy and more than happy to try to work with us in understanding our needs in what we were looking for which was a reliable good on gas basic transportation and still have head and feet room and helped us stay in our price range and they did it with the Nissan Versa sedan. More

Service It is a 2014 GMC Sierra HD 2500 Love the truck the service appt was for white glove detail tire rotation oil change and install mud flaps also rain wa It is a 2014 GMC Sierra HD 2500 Love the truck the service appt was for white glove detail tire rotation oil change and install mud flaps also rain was coming in from dome light.also they were to do a clay bar to it for rail dust We brought the truck in told them no hurry we had another vehicle to use in the meantime. When we arrived to pick the truck up there was still wax on the running boards the mud flaps are crooked they never buffed the scratches and the rail dust is still there. We then received a call for the survey my husband told the lady that he was very unhappy she then told him he would be receiving a call from the manager that was 2 weeks ago...................still nothing More

Nissan Alitma The salesperson Zachary Diehl helped me get into a nice car. He was willing to help me all the way. I would like to thank him for hooking me up with a The salesperson Zachary Diehl helped me get into a nice car. He was willing to help me all the way. I would like to thank him for hooking me up with a nice ride. More

Joe Robinson was the best! I decided to trade in my 2009 Nissan Versa and went to a few places that sell them. I decided after a few months to check out Bill Dodge Nissan, and I decided to trade in my 2009 Nissan Versa and went to a few places that sell them. I decided after a few months to check out Bill Dodge Nissan, and I have to tell you, I am glad I did! Joe Robinson was the sales person who helped me out. No pressure and let me make my decisions without feeling pushed around. I got a good trade and upgrade with a discount! I left feeling happy and I love, love, love my new Versa! Thanks for all your help Joe! Excellent service by far! Rich M Portland Maine More

In And Out Two Words! Quick & Painful. The moment I got out of my car I was helped by a very knowledgeable sales person. Walked me from A to Z and then straight Two Words! Quick & Painful. The moment I got out of my car I was helped by a very knowledgeable sales person. Walked me from A to Z and then straight into my new car. More

Excellent service from start to finish I want to thank to the entire team to make my entire experience hassle free! I would absolutely recommend them to all of my friends and family, I want to thank to the entire team to make my entire experience hassle free! I would absolutely recommend them to all of my friends and family, More

Great start. Went downhill fast. What started off as a good experience at Bill Dodge turned quickly into a nightmare. We were looking specifically for a GMC Envoy and found a great pr What started off as a good experience at Bill Dodge turned quickly into a nightmare. We were looking specifically for a GMC Envoy and found a great price here so we traveled 90 minutes to Westbrook with the intent to buy. The salesperson, Matthew, was very pleasant and seemed to want us to get the vehicle that fit us well. We bought a pre-auction 2008 Envoy. Maine is a full disclosure state so there was a list of items that the dealer had o disclose by law. We were told that, at the dealer mechanic's rate (labor rate much higher than ours) that there were about $1,000 dollars worth of repairs. Our biggest concern was the check engine light which was identified as an O2 sensor (small repair). We hedged but finally bought the car on their word that the diagnosis was indeed an O2 sensor. When we brought the car to our mechanic, he said the dealership was way off on their disclosure. The check engine light turned out to be the air canister, nozzle, and another part which ended up costing $750 at my mechanic's cheaper labor rate. Back brakes were identified but there were front brake issues that were not identified. Fortunately, some things that the dealer listed ended up not being an issue so it helped to even out the cost to where our final expenditure was just a couple of hundred dollars off.. When we talked to the salesman, who was very helpful when we were buying, he seemed somewhat concerned but not enough to do anything that would cost the dealership any money or jeopardize the sale. We were on the verge of going to the Attorney General but the money ended up being close enough and we really did like the car. So we learned our lesson. If you buy a car with full disclosure, don't trust the list that they give you. More

Brian Oleson is the best!! By far the best place to check out when looking for a used vehicle. Brian Oleson was unbelievably committed to getting me the deal I needed!! I've nev By far the best place to check out when looking for a used vehicle. Brian Oleson was unbelievably committed to getting me the deal I needed!! I've never had an easier or more enjoyable time purchasing a vehicle. More

Great Experience Matt did a great job working with us and helping us find a car that fit out family. He was also very fun for our four kids and they had a great time Matt did a great job working with us and helping us find a car that fit out family. He was also very fun for our four kids and they had a great time shopping with us. I would recommend Matt to anyone looking to get a car. More