Bill Dodge Auto Group

I bought a 2014 Nissan Rogue. The salesman I worked with was Joe Robinson. He was great. I never felt pressured but was very accommodating. It was a great experience. He continues to check in to see how I was Joe Robinson. He was great. I never felt pressured but was very accommodating. It was a great experience. He continues to check in to see how I like my car. Great customer service. More

We didn't know we would be leasing that day! Our first stop was Kia Saco- Frank Markgren met us. At first I felt uneasy as a salesman approached. I don't like to be pushed about sales. However, m Our first stop was Kia Saco- Frank Markgren met us. At first I felt uneasy as a salesman approached. I don't like to be pushed about sales. However, my feelings changed rather quickly when I realized how knowledgable and laidback Frank was. He didnt push, he helped. We were very impressed with the cars we looked at and actually really liked the Cadenza. We had a great test drive and conversation while we drove. I was happy Frank walked out to meet us that day. He took time to help and answer our questions. I know that if I called him today he would do his best to answer any question that I had. Everyone at the dealership was pleasant and helpful. It was a great car leasing experience. We are so far very happy with our 2014 Cadenza. the above / select vehicle brand purchased/considered only allowed me to check off used car dealer...there were no other choices avail. More

We bought a used Lexus 250h hybrid from Bill Dodge's used car center in Brunswick, Maine last May, 2013. Our salesman, Raphael, while friendly enough, turned out that he didn't have a clue about many o used car center in Brunswick, Maine last May, 2013. Our salesman, Raphael, while friendly enough, turned out that he didn't have a clue about many of the .features of the Lexus hybrid - locks, security features, modes of operating a hybrid, radio, satellite, and blue tooth controls. One feature we were told by Raphael the car didn't have was a remote starter, which we found out this spring that it indeed did, but the manager and service department had no idea about how to make it work. This feature would have been nice this winter. At the closing we were eagerly met by our smiling salesman, Raphael, who promised to fill the Lexus up with gas and wash it as he directed my wife and I into the finance manager's den. When we got out our new car it had neither been gassed or washed, and Raphael had vanished into thin air. We were left alone with our new car to figure out to operate it. While there we were also subjected to a high pressure sales pitch to buy an expensive extended warranty plan, which I would not normally do under any circumstance, but in this case made an exception as the car was a hybrid and expensive to repair. We found out this spring, nearly a year after purchasing the car, that our Lexus still had a factory bumper to bumper warranty left on it for another two years. Just one more thing that neither Raphael or the finance manager knew about or cared to know about... they just wanted to sell what was a worthless plan to me to increase profit margin and commission. I was pretty ripped needless to say about being ripped off. Being under the illusion that in this age of enlightenment , businesses realize that good customer service is vital for their bottom line, I paid a visit to Bill Dodge's finance manager, Dave, in Brunswick. I really thought the Bill Dodge dealership would try to make me a happy customer, and refund my money, and then I could go forth and spread the good word about incredible customer service Bill Dodge provided, and go on to buy a fleet of expensive cars from them down the road. I was in for bitter disappointment. Dave turned out to be something of a "wise xxx" and as defensive. He had an excuse for everything. ccording to Dave the warranty was a wonderful plan, and that I should keep it even though Lexus covered virtually all the same things "The Plan" did. And how could I expect Raphael to know everything about all of the twenty or thirty cars on the lot that cost more than many people earn in a year? And that we must have picked our car up on a busy day... so they didn't have time to wash it or to fill'er up. and Raphael's disappearance? He had to get back to the other dealership to sell more cars. No apologies, no offer to make "things" right, which I requested... like a full refund for the extended warranty plan, and if that was not possible how about some credit on future service? some oil changes, a lube job... something.. come on Dave... how about a Bill Dodge hat? Key ring? Just throw me some bone Dave... come on! You can make me walk outta here with a smile on my face and a bounce in my step, and not that shuffling out, kicking cans feeling that I had been ripped off. But nothing. Just a, "Hey, hope you'll come back and buy your next car here!". Ha, Ha you're funny Dave; like xxxx I will. And oh yeah Dave, did I tell you I have a big mouth? I going to tell all my friends on Facebook and Twitter about my experience at this Bill Dodge dealership. Well, despite Dave's best sales efforts I did cancel "The Plan", and according to Dave I will get some "prorated" portion of my money back. I love the Lexus hybrid, but the customer service at this Bill Dodge dealership sucks, and for me confirms the sleazy stereotypes about used car dealers. More

Matt Ross was AWESOME to work with finding a car that would fit my husbands needs. When he found out my husband had a particular car in mind that he saw online Matt told us it was loaned out to customer would fit my husbands needs. When he found out my husband had a particular car in mind that he saw online Matt told us it was loaned out to customer but retrieved it for my husband so he could test it out. Great customer service! I would recommend anyone looking for a car to talk to Matt at Bill Dodge. More

July 26 2013 The Service Deptment at Bill Dodge Used Auto group Checked out My 2000 Beige Buick LeSabre That I purchased on July 13 2013 at Bill Dodge. After My Mechanic looked over the Vehical He questioned group Checked out My 2000 Beige Buick LeSabre That I purchased on July 13 2013 at Bill Dodge. After My Mechanic looked over the Vehical He questioned a couple Items he found ie leaking valve cover and worn tie rod. He stated that the valve cover leak could cause a Fire and I should bring the car back to Bill Dodge and have it repaired. He also stated that for those reasons the car should not have had Passed a State Inspection.On July 24 2013 I contacted the service deptment and after some back and forth discussion they set me up with a July 26 2013 appoinment. I Met with Bob Murphy he took the car in and after awhile came out and told me that the tie rod end was okay and the front end was soild. They could not duplicate the engine mmiss fire cylinder 3 but did see the P0300 #3 miss fire code also they saw no valve cover oil leak. So I explained that my mechanic show me and it was located between the firewall and the engine. When Bob returned he located some weaping but not a oil LEAK at the valve cover. further Bob stated that cars 2 years old and newer have oil leaks. also stated they did not want to tighten the valve covers cause it could make the LEAK worse. I questioned hime and tried to get him to be proactive that the Leak would only get worse and feared an engine fire Bob said he would talk with the Sales Manager for a fianal decision. Bob also stated that if the Average Customer were to come in off the road and wanted the valve covers gasket replaced. that he would talk the customer out of doing the $245.00 repair cause it just is not worth it. I told Bob That I am concerned about a enging fire on my WIFES car the 30 day Warrenty should apply I should not have to bring the car back under the extended service plan which I bought and have to fork out more money especially when the ITEMS should have kept the Vehical from recieving STATE INSPECTIONS STICKERS in the first place.. and I did not consider myself an Average Customer just off the street . I Had BOUGHT 2 Buicks LeSabre here on July 13 2013 CASH and I did not beat anybody up on the price when I bought them and would hope they would do the right thing and do the REPAIRS. My Last hope was the sales MANAGER of the DAY who I did not met and there was no attempt by him to come out and talk with me at all. OUR GREATEST RECOGNITION IS YOUR SATISACTION !!! are you sure about that. So it only gets better from here I also had brought the other Buick in because of Items that my Mechanic found that should have kept that car from having a STicker to. But I will do another Dealer Review on 2005 Buick LeSabre More

I came to Bill Dodge to check out few Cadillacs for my wife. It was suppose to be just test drive but I actually left with new car . Al Richardson was very helpfull and had a lot of knowledge . I was very wife. It was suppose to be just test drive but I actually left with new car . Al Richardson was very helpfull and had a lot of knowledge . I was very pleasantly surprised with the way he approached my needs ( I told him I am just checking things out, so he new i am not buying at this time). He was very friendly and customer service oriented I never felt like this at any other dealership ( and I bought few cars in my life). Needles to say after little while I left with a new Cadillac cts and a lot of usefull info about it and with great feeling about Al and new dealership . I will suggest this place to everybody I know . Thank you for great experience! More

Car shopping had been such a stressful experience for us, pushy salesmen with no knowledge of the vehicles they were selling, and customer service seemed non-existent. We stopped in late on a Friday evening pushy salesmen with no knowledge of the vehicles they were selling, and customer service seemed non-existent. We stopped in late on a Friday evening at the Bill Dodge Nissan dealership in Saco, looking for a Murano. What a difference! Everyone there was very friendly and pleasant to work with. They didn't try to put us in a vehicle we didn't want, they were knowledgeable, and customer satisfaction seemed to be their priority. We left there that night with a beautiful 2010 Murano, and with a great experience! Thank you Josh, Derek, Dave, and Joe! You all were wonderful to deal with, and we appreciate all you did for us. We will definitely be returning customers, and will refer all our family and friends. More

Matthew was extremely friendly, patient and knowledgable. I came in unsure of what I wanted and was worried I would have the typical salesmen pitch, but Matthew made us me very comfortable and helped me find I came in unsure of what I wanted and was worried I would have the typical salesmen pitch, but Matthew made us me very comfortable and helped me find my exact fit after allowing me to test drive as many vehicles as I needed. I will absolutely refer Matthew to my friends and family! Thanks for your help. Kelly Nemet More

I was intending to buy a used card, but Todd gave me a good deal on a Brand New Kia Soul!! He is awesome and I this will be my 3rd Kia purchased with them!! good deal on a Brand New Kia Soul!! He is awesome and I this will be my 3rd Kia purchased with them!! More