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Bill Dodge Auto Group

Westbrook, ME

4.2
641 Reviews

2 Saunders Way

Westbrook, ME

04092

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641 Reviews of Bill Dodge Auto Group

December 30, 2020

Great customer service and they always communicate any needs with me first. I’m handy and fix most things on my vehicles. The service area never pressures me to buy their stuff! More

by James F
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Taiani
Dec 31, 2020 -

Bill Dodge Auto Group responded

We appreciate your business very much, James, thank you!

December 30, 2020

The installation process was fine when my plow failed because of a hydraulic fitting leak on first usage several weeks later, the five day wait to have it repaired was ridiculous with slow response time More

by Merrill
Customer Service
Recommend Dealer
No
Employees Worked With
Matt Taiani
Jan 04, 2021 -

Bill Dodge Auto Group responded

We certainly apologize for any frustration caused. We understand that we had a busy schedule during the time of your service and that our team completed the job and left your Plow out front for you to pick up after hours. We also understand that you expressed your unhappiness of the Plow from the time you purchased it elsewhere. We are always happy to do whatever we can within our power to help our customers out. Please do not hesitate to reach back out if we can be of any further assistance.

Jan 04, 2021 -

Merrill responded

Thanks for responding. My frustration remains that I did not buy the plow elsewhere, as you stated, I purchased it from you dealership, I believe the person I purchased it from works in Parts, I believe his name is Evan. So, my frustration is that this model has/may have a defect in one of the hydraulic valves, where metal burrs break off and prevent the valve from sealing and therefore there would be a plow hydraulic failure again, leaving me unable to plow at the optimal time after a storm, yet again. The hassle would be waiting to get someone to answer me for the service (took about 3-4 hours last time and several calls ), losing time from work or my personal life for this manufacturing defect as I short chain it, and drive it to your dealership, waiting for the service and all the while I still could not plow with a brand new plow. Though I bought this defect issue up several times in my discussions with Matt, he said he did not know anything about that issue or about plows, and he never offered to discuss this defect with your plow specialists. None of this sounds like good customer service.

December 29, 2020

Bill dodge handled everything from sales to purchase fantastically. Eric Worden did a fantastic job lining everything up for me to pick up the car and their finance department was amazing highly recomme More

by Andrewlandry1999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Worden
Dec 30, 2020 -

Bill Dodge Auto Group responded

That's definitely what we love to hear! Congrats again and thank you so much for your business!

December 29, 2020

I had a pleasant buying experience with Peter and everyone I came in contact with at Bill Dodge GMC. Peter did a great job explaining all the features on my new vehicle and was happy to answer all my More

by Kim
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Gordan
Dec 30, 2020 -

Bill Dodge Auto Group responded

We appreciate your business very much and are happy to hear how well Peter & the team took care of you. Congrats again!

December 29, 2020

The team went above & beyond to help get my car fixed at a cost I could I work with during these trying times! Thank you!! More

by R Allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone we worked with!!
Dec 30, 2020 -

Bill Dodge Auto Group responded

We are very happy to hear it! Thank you again for trusting your business with us!

December 29, 2020

Great job as always and a update on up coming maintenance that needs to be done In conjunction with my next regular service. Thank you More

by rhibl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason doyle
Dec 30, 2020 -

Bill Dodge Auto Group responded

Thank you so much for taking the time to share! We appreciate your business very much.

December 28, 2020

Excellent experience. Will definitely go back. Amanda listened to what we wanted and went out of her way to help us out. She was awesome! More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Ivey
Dec 29, 2020 -

Bill Dodge Auto Group responded

Congrats again, Chris! We are happy to hear that Amanda was able to take such wonderful care of you. Thank you again for your business!

December 27, 2020

Cari was awesome at this dealership, Made my car buying experience easy, No stress and stayed after her hours to go through all the IT aspects of my car. Would buy from this lady again. More

by denisedaoud1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cari Frost
Dec 28, 2020 -

Bill Dodge Auto Group responded

That's what we love to hear! Thank you so much for trusting your business with us. We appreciate it!

December 26, 2020

We visited this dealership to just look at trucks and ended up buying one. Extremely friendly, personable sales people and finance people. I would definitely recommend this dealership. More

by bec0813
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Shedd
Dec 28, 2020 -

Bill Dodge Auto Group responded

That's definitely what we love to hear! Congrats again and thank you for your business!

December 23, 2020

I took my truck in for service. I knew it was going to be a tough fix because the problem was intermittent. After talking with the technician he made a recommendation so far so good! Everyone was very frien More

by Lib50
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Celeste Lamirande
Dec 28, 2020 -

Bill Dodge Auto Group responded

We are very happy to hear that our team was able to take great care of your truck! We appreciate your business, thank you again!

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