Bill Dodge Auto Group

The dealership and all staff were extremely helpful and nice to work with at all times nice to work with at all times More

July 18, I sent a request inquiring if a vehicle was available via their website. On the 19th a lady contacted me back through email telling me it is still available and asked me if I would like to set available via their website. On the 19th a lady contacted me back through email telling me it is still available and asked me if I would like to set an appointment to look at it. I was so excited I couldn’t even respond via email so I called her right away! I told her I had to be at work in 3 1/2hrs and asked if I could put a deposit. She said they don’t take deposits on used vehicles. (Kinda strange) I instantly dropped everything I was doing to look at it. I told her I would be there in 45min. 10min before my appt I received a text reminding me of my appt to which I responded. I would be early. She advised me to see the sales manager, he would direct me further. When I entered the parking lot the vehicle was running out front. I walked in, when the salesman manager sitting in his chair waved me over to Ken Sweet. Ken was very sweet gentlemen indeed. He took excellent care of me, treated me with respect, patience, and kindness. I took the vehicle for spin and decided I had to have it. It was exactly what I was looking for. I offered a price. Ken took it to his manager, and the manager agreed on it. Ken came back, shook my hand, congratulated me, and told me an exact number with purchase price title and taxes included. I got in the vehicle, drove to my bank to get a check. As I was entering the bank, I got a call from Ryan, the sales manager telling me I couldn’t have the vehicle. I needed to bring it back. Someone else had a deposit on it and they were coming after they get out of work to purchase it!! I was astonished!!!!! I had spoken to many different people in many different departments. None of which mentioned this. In fact, the lady I spoke to told me they don’t take deposits. So here I am 3hrs until I have to work. I dropped everything to rush down there so that I wouldn’t miss out on. It agreed upon a price. I’m at the bank getting the check in the vehicle and I am being told to bring it back, I told Ryan that is completely unprofessional and unacceptable. He didn’t seem to care at all. Just told me too bad. It’s already been sold to someone else. I said how could that be I’m here now. I didn’t wait until I got out of work, I rushed over, I’m at the bank getting a check now. Where is that other person? by the time I got back to the car dealership, I was in tears feeling so defeated. Ken was so nice. He really is sweet. He tried his hardest to comfort me and be very patient throughout the entire thing. I can’t imagine it was easy for him. On one side he has a crying lady at his desk, who Shook his hand on a deal and the other side is his xxxxxxx manager. Eventually Ken told Ryan that I had first right to refusal to which his manager apparently agreed and I got to have the Vehicle. I went back to the bank and got The check and purchased the vehicle. I had to leave my other car there overnight. So I could have somebody to follow me home. The next day I arrived, spoke with the Financial guy to sign more paperwork and left in both my vehicles. The entire process was not fun like it should’ve been. I know how it felt being told, I could no longer have the car and I felt so awful thinking someone else is feeling that way right now, and it is in part to me getting the car. That manager, Ryan is a complete unprofessional jerk not only did he pull that entire stunt with me. He also never once came over and spoke to me himself, complete coward of a manager. Both days I was there he never got out of his little chair from his bullpen to apologize or explain anything to me. I understand sales managers have to be tough because their ultimate job is to make sales persons reach quotas, but that guy is an absolute jerk. He ruined the entire experience for me, and couldn’t even be bothered to get up from his chair to apologize once !! I still think about the person who missed out on it. I hope they went elsewhere. More

My husband and I were amazed at all of the customer service it was an excellent experience James was so great and love my telluride !! service it was an excellent experience James was so great and love my telluride !! More

The agent Rob was very friendly and knowledgeable. Explained the ups and down of every car I looked at. Also management & finance teams, Dominique, Kris, Makayla, was very friendly and helpful explain Explained the ups and down of every car I looked at. Also management & finance teams, Dominique, Kris, Makayla, was very friendly and helpful explaining every product they offer. My experience great! More

Great place to buy a car. Everyone was informative, helpful, and great to work with. Everyone was informative, helpful, and great to work with. More

Very good buying experience. Friendly, knowledgeable, spent an hour walking me through features and setting up preferences. Friendly, knowledgeable, spent an hour walking me through features and setting up preferences. More

Great experience, Delt with a very cool salesman. Would probably shop there again. Hopefully it makes a good truck for my son Would probably shop there again. Hopefully it makes a good truck for my son More

The kept my truck for 6 days my final bill was reduced by $20 the 3 quarts of cost $105 ! I won't go back after I told that they didn't reduce the bill! Fair servce $20 the 3 quarts of cost $105 ! I won't go back after I told that they didn't reduce the bill! Fair servce More

Absolutely the worst buying experience ever and absolutely the worst service department I will absolutely share my xxxxty experience with every person I talk to. Thumbs down for Bill dodge auto gro absolutely the worst service department I will absolutely share my xxxxty experience with every person I talk to. Thumbs down for Bill dodge auto group More

The quickest and most competent dealership in S Maine ! !! Hands down the best people with the most skills !! Hands down the best people with the most skills More