Bill Dickason Chevrolet Buick - Service Center

Don’t repair my car, don’t give a good solution for the problems in my car. El servicio es pésimo aún sigo esperando la llamada para que me explique o me den una solución a los problemas que tiene mi carr problems in my car. El servicio es pésimo aún sigo esperando la llamada para que me explique o me den una solución a los problemas que tiene mi carro. Desde que me actualizaron la pantalla de mi carro he tenido muchos problemas y no los han solucionado. More

It was a very quick service time for me. It has been a long week also. It has been a long week also. More

A great place to fix any problems and they will fix anything that had messed up or damaged for a free cost on them anything that had messed up or damaged for a free cost on them More

Buzzy in service was great to work with. He needs a raise. Very knowledgeable and friendly. He needs a raise. Very knowledgeable and friendly. More

Very quick and I didn’t have to wait. The coffee was good, great job. The coffee was good, great job. More

Awesome service. Always great!! Fast, efficient and staff are great. Check them out if you need service!!! Always great!! Fast, efficient and staff are great. Check them out if you need service!!! More

Service scheduled and was done in a timely manner. Staff was friendly waiting area was comfortable. Staff was friendly waiting area was comfortable. More

I have had a fantastic experience with Bill Dickason Chevrolet from my purchase of a new Malibu this spring through my visits to the service department. I feel like my service advisor, Buzzy, really rep Chevrolet from my purchase of a new Malibu this spring through my visits to the service department. I feel like my service advisor, Buzzy, really represented me well in resolving an unfortunate situation. I was very much surprised and thrilled with the outcome! I wasn’t convinced that he would be able to help me but he and the dealership really came through for me. More

August 27, 2024 Traveled from Lindale, TX for an 11:15am appointment to have fuel filter changed and front end aligned as the truck had 13,000 miles and I bought it used with 11,000 miles on a 2024 Silverad appointment to have fuel filter changed and front end aligned as the truck had 13,000 miles and I bought it used with 11,000 miles on a 2024 Silverado 2500HD High Country 6.6 Duramax. I was greeted by Buzzy and explained the service I was expecting and I asked how long it would take. He told me 2.5 hours because the dealership only had one technician and he was on lunch Break and then excused himself because it was time for his lunch break and that Mariela would be handling my service. Mariela was covered up with phone calls but we had a conversation to discuss the service and the two GM service recalls. Long story short, I was charged $100 for a fuel filter. An OEM filter from Amazon is $30.00. Does that sound fair? Front end alignment was performed, charged $140.00 and truck still pulls to the right. Not a good look and I will be hard pressed to recommend this service department with one mechanic and overwhelmed service reps. Jim Short Lindale, TX More

I scheduled maintenance for my truck 1 week prior to bringing it in. I was promised everything would be completed in 1 day. At 4pm, I called for an update since no one bothered to call me. I was infor bringing it in. I was promised everything would be completed in 1 day. At 4pm, I called for an update since no one bothered to call me. I was informed only 1 thing was completed in that time. This is the second time I was lied to regarding completion of service work. To top this off, after asking for the service manager to call me, I have yet to have ANYONE contact me. It would seem that no one at Bill Dickason understands customer service. SHAME ON ALL MANAGERS AT THAT LOCATION!!! More