Bill Collins Ford Lincoln

I like it but it gets kinda expensive. Usually things are done right. But it depends on who you talk to. They will follow up with you sometimes before and sometimes after the work is done. done right. But it depends on who you talk to. They will follow up with you sometimes before and sometimes after the work is done. More

With pandemic, staying at home, it was a long time to reach 5,000 miles for this check-in; Tony Perry was outstanding in setting time and what was needed. And then additional work was needed and he check reach 5,000 miles for this check-in; Tony Perry was outstanding in setting time and what was needed. And then additional work was needed and he checked with Insurance and took care of all items in a timely fashion. TRUST is essential and we trust Bill Collins as we take good care of our car. More

We have always received excellent service at Bill Collins. Tone Wesley is a top notch salesman and Randy Blevins is a top notch Finance Manager. However, My husband and I absolutely DO NOT agree with Collins. Tone Wesley is a top notch salesman and Randy Blevins is a top notch Finance Manager. However, My husband and I absolutely DO NOT agree with this new “Pulse” thing that is being added to your new car for $399 whether you want it or not! It is nothing but a scam by Shane Collins to make more money for Bill Collins. The customer should have a choice and not be “forced” to pay $399 for something they do not want!! Especially when it only benefits the customer if you are rear ended and your car/truck/suv is totaled!! That is total BS!! Either give the customer a choice or make a change to how it benefits the customer!! If the customer is rear ended and the car is not totaled, the customer should still receive the $3000. Or as I said before, let the customer decide if they want this device or not!!! More

We took our Expedition in for an oil change and cabin filter change. Tony greeted us at the service desk and all work was done in an excellent manner. filter change. Tony greeted us at the service desk and all work was done in an excellent manner. More

Absolutely horrific service experience. Came in for an oil change, brand new Fusion Titanium, scratches the car. Second experience, made a service appointment on the app, show up, get told that it’s too l oil change, brand new Fusion Titanium, scratches the car. Second experience, made a service appointment on the app, show up, get told that it’s too late to show up for an appointment, and no one else wants to stay late to do it. If it’s too late to show up, then don’t let me schedule an appointment on the app for that time. Lastly, bring the car in for a recall fix, the car is currently, still there, after 12 days at the dealer, not a single update. Refuses to give a loaner/rental vehicle in the meantime for an issue that FORD could not get right the first time, and now can’t get it right again apparently. More

our 2016 Escape was totaled, so we needed a vehicle. Wanted to look at the Escapes & see what they had. Roll with Missy & she was Great Wanted to look at the Escapes & see what they had. Roll with Missy & she was Great More

Our service Writer,Tony, was very knowledgeable, Our service Writer,Tony, was very knowledgeable, friendly, dependable & had me in & out in about 2 hours! I got an oil change & was very pleased! Our service Writer,Tony, was very knowledgeable, friendly, dependable & had me in & out in about 2 hours! I got an oil change & was very pleased! More

Lincoln service is top notch! I always have great experience with Chris and have never had a poor experience. Lincoln service has always been prompt and above my expectations in welcome and process experience with Chris and have never had a poor experience. Lincoln service has always been prompt and above my expectations in welcome and process speed with short notice. More

Efficient, courteous customer service. The facility is clean and organized. My car was cleaned inside and out. The service advisor made sure all was well. clean and organized. My car was cleaned inside and out. The service advisor made sure all was well. More

Below Average customer service. I have used a lot of car dealerships and this is by far the worst one I have ever had dealings with. dealerships and this is by far the worst one I have ever had dealings with. More