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Bill Collins Ford Lincoln
Louisville, KY
351 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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351 Reviews of Bill Collins Ford Lincoln
June 12, 2021
Took my vehicle in on Monday afternoon for a noise in the dash. Was told that it would take a couple days by the service writer Tony. When I checked back on Friday, I was told that they have not looked at t dash. Was told that it would take a couple days by the service writer Tony. When I checked back on Friday, I was told that they have not looked at the vehicle. The service manager told me it would be two or three weeks before they could get to the vehicle. Why would the service department mislead a customer? This is not my only vehicle I have purchased from this dealership. Very disappointed. Larry More
by trotterlmg
Employees Worked With
Tony/Service Manger
June 06, 2021
Daniel is a true professional who has helped us on many occasions with our 2018 Ford F350 Super Duty. This time, he got our repairs completed that were under warranty and returned out truck prior to my wif occasions with our 2018 Ford F350 Super Duty. This time, he got our repairs completed that were under warranty and returned out truck prior to my wife needing it to transport our horses for an important appointment. We appreciate the great service. More
by wes
Employees Worked With
Daniel
June 05, 2021
20,000 mile service time! Greeted by friendly staff, explained all they would do on this visit and after initial inspection made recommendations. Work completed in a timely manner and I was completely explained all they would do on this visit and after initial inspection made recommendations. Work completed in a timely manner and I was completely satisfied with my visit. More
by Kyraptor48
Employees Worked With
Joesph
June 01, 2021
They always take time to explain things and always meet my needs. I trust the team at Bill Collins Ford to take car of my Lincoln Navigator. Chris is the best service guy. Goes above and beyond to make sur my needs. I trust the team at Bill Collins Ford to take car of my Lincoln Navigator. Chris is the best service guy. Goes above and beyond to make sure my needs are met. More
by kimchapman
Employees Worked With
Chris
May 28, 2021
I brought my car in for service, major repair work under warranty. Daniel Embury was friendly and professional and took care of everything with out any hassles including rental car. warranty. Daniel Embury was friendly and professional and took care of everything with out any hassles including rental car. More
by kdmarkwell
Employees Worked With
Daniel Embury
May 22, 2021
As always Bill Collins Ford took great care of my Lincoln MKZ. Steve was professional, courteous and friendly throughout my entire visit. My car seems to be just fine. MKZ. Steve was professional, courteous and friendly throughout my entire visit. My car seems to be just fine. More
by kessinger2
Employees Worked With
Steve
May 10, 2021
Staff members that I worked with were friendly & professional and understood what I needed performed. Daniel kept me informed of the work progress, which I appreciated. professional and understood what I needed performed. Daniel kept me informed of the work progress, which I appreciated. More
by auldin48
Employees Worked With
While I didn’t actually meet Jason, the work I required was completed in a timely fashion.
April 29, 2021
I have been getting my oil changed at Bill Collins for about 10 years. For several years I went to the quick lane and would usually be there maybe an hour. Last few times it has turned into 3-4 hours. Not about 10 years. For several years I went to the quick lane and would usually be there maybe an hour. Last few times it has turned into 3-4 hours. Nothing good. Jason reached out after last time and said if I had a problem come to regular service. I Did that and I was told they all go to lunch at noon. If I came back at 1:00 they could get me right in. I did that and was there 3 hours for an oil change. Horrible and I won’t be back Peggy Lay More
by houseboat
Employees Worked With
Jason and Daniel
April 29, 2021
Good inventory, helped me with all the new options available. Tyler was very helpful and followed up to make sure I was happy with my purchase. available. Tyler was very helpful and followed up to make sure I was happy with my purchase. More
by Lydia
Employees Worked With
Tyler Overton
