Bill Cole Nissan

Seamless experience! Scotty Johnson provided wonderful customer service and answered all our questions! We will definitely use Bill Cole Automall of Ashland in the future. Scotty Johnson provided wonderful customer service and answered all our questions! We will definitely use Bill Cole Automall of Ashland in the future. We appreciate feeling valued! More

Car or no car, gained a friend This dealership and staff are top notch! They will work with you until you are satisfied no matter how long it takes! They gave me the best possible p This dealership and staff are top notch! They will work with you until you are satisfied no matter how long it takes! They gave me the best possible price for my trade in and unexpectedly, I drove home a new vehicle! A dealership doing it right! More

Fixing water leak Tyler and Hoyt were great to me during this water leak experience. They thougt the problem was fixed, even changed the carpet, but unfortunately it w Tyler and Hoyt were great to me during this water leak experience. They thougt the problem was fixed, even changed the carpet, but unfortunately it wasn't fixed. I had to take it back and once again for several days. When I went to pick it up first thing I noticed was Tyler had them detail it and it looked beautiful! When I went to get in my car I told him it smelled like flowers, he said it was Jasmine. Several days later I realized why they sprayed the floral scent, my car smells horrible!!! Not sure if it's the old water/mold or the product used to fix my car but it's horrible! The smell hurts my head so I haven't driven it any more than I've absolutely had to, sad because I love my car. I appreciate everything the did to try to keep me happy, but my car will never be the same. With 32,000 miles on it, it should smell new not disgusting. My car shouldn't have had a leak to begin with, much less two different ones. Once again I know they tried to take care of me, but I'm heartbroken over the horrible smell!!!!! More

Awesome sales lady Sara Thompson greeted me at the door. She answered all my questions. She got me a good deal. She was very pleasant and personable. I am glad they had Sara Thompson greeted me at the door. She answered all my questions. She got me a good deal. She was very pleasant and personable. I am glad they had a female car sales person. More

Purchased a 2018 Maxima The sales staff was excellent. They were knowledgeable and attentive to detail . I have purchased many cars but this experience was by far the easiest The sales staff was excellent. They were knowledgeable and attentive to detail . I have purchased many cars but this experience was by far the easiest and least stressful. I had a spoiler added onto the car by the service department. They went above and beyond my expectations. They were courteous, efficient, and did an excellent job. More

Great service My 2016 Frontier had developed a leak around pinion. Has only 16000 miles. As usual Bill Cole did a great job in repairing it. Been customer here fo My 2016 Frontier had developed a leak around pinion. Has only 16000 miles. As usual Bill Cole did a great job in repairing it. Been customer here for many years. More

Scotty Johnson Thanks Scotty!!!! I never dreamt I would even get approved for a used car...more less walk out with a 2018 Nissan Sentra!! Your awesome and Bill Cole Thanks Scotty!!!! I never dreamt I would even get approved for a used car...more less walk out with a 2018 Nissan Sentra!! Your awesome and Bill Cole should be thankful he has you as a professional sales consultant!!! More

Great Sales people were great to work with. They found the car we wanted at a great price. We never felt pressured to make the purchase. Sales people were great to work with. They found the car we wanted at a great price. We never felt pressured to make the purchase. More

Financial dept POOR customer service I took my friend there who's older and wanted some assistance with purchasing a car, so I'm writing on her behalf. The salesperson tiffany was amazing I took my friend there who's older and wanted some assistance with purchasing a car, so I'm writing on her behalf. The salesperson tiffany was amazing, the car is nice, but that's where the good part ends. After she agreed on a price, she went alone to the dealership to pick it up and sign papers. She agreed to an extended warranty and GAP insurance. When she got home and wanted to see the terms of her warranty, she first page of the agreement was missing. After looking at it all, i noticed page 1 of several groups of documents was missing. She decided to cancel the GAP and warranty, so we called and told them. We went back 3 days later and the financial person (nick Carter) would not recontract. He said she could get reimbursed but it would come off the end of the loan and her payments would not be lower. After speaking to another Nissan dealership, I found out that this was not the norm. Also, when asked about page 1 of the warranty which showed the years/mileage terms, Mr Carter stated it was not their policy to give customers a copy of the first page. This is the page where you actually sign for the terms, and she was refused a copy. We emailed the manager and she didnt even receive a call from him. Needless to say this is a poor way to do business and we will not be returning to that dealership. It's a shame the financial dept can ruin it for the sales dept, but we will be going to another Nissan dealer next time. More

General Manager I purchased a Nissan Rogue which I am happy with, however, I turned in a leased vehicle in March 2016 when I made my purchase. The dealership didn't I purchased a Nissan Rogue which I am happy with, however, I turned in a leased vehicle in March 2016 when I made my purchase. The dealership didn't ground the car until July when I received bills for the car and I realized that it was still at the dealership. I went in and the General Manager told me that this wasn't his problem it was mine. He said it wasn't his responsibility to do this. Nissan tells me otherwise. I now have this on my credit report which Nissan is trying to help me get taken care of. I have bought 6 Nissans at Moses in Huntington and 1 at Bill Cole. I will go back to Moses from now on. More