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Biggers Mitsubishi

Elgin, IL

Overview
Employees
Reviews
Vehicles
4.7
1,438 Reviews
Biggers Mitsubishi in Elgin,IL sells new and used cars in the Schaumburg area as well as provide service for Mitsubishi vehicles and parts for Mitsubishi vehicles throughout all of the Chicagoland area. As a Diamond Chapter of Excellence dealership, a coveted title given to only the nation's top dealerships, Biggers Mitsubishi provides excellent customer service in both our sales, service, and parts departments, and has enjoyed being a top volume Diamond Chapter of Excellence dealership for every single year since our doors opened in 1989! Rated #1 for service and sales satisfaction, Biggers Mitsubishi is your one stop shop for great deals on new and used Mitsubishi vehicles in a non-pressure environment. Come see why Biggers is Better!
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1325 E Chicago St

Elgin, IL

60120

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Showing 1,438 reviews

November 15, 2025

I have a disability and Michael arranged for my car to be picked up for service. I really appreciate it! More

by WINNIEW6
Recommend Dealer
Yes
Employees Worked With
Michael Giusto
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Nov 29, 2025 -

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re glad Michael could arrange the pick-up service and make your visit easier. Your comfort and convenience are very important to us, and we truly appreciate you choosing Biggers Mitsubishi!

November 14, 2025

It was amazing It was a really good visit and very amazing customer service Excellent More

by ZUNIGA1146
Recommend Dealer
Yes
Employees Worked With
Michael
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Nov 29, 2025 -

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re thrilled to hear you had an amazing visit and received excellent customer service. We truly appreciate you choosing Biggers Mitsubishi!

November 14, 2025

The service manager was rude and disrespectful to me the customer!! I will not go back to Biggers again! More

by PANTHIER6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Giusto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2025 -

Biggers Mitsubishi responded

Thank you for sharing your feedback. We sincerely apologize for your experience with our service manager — this is not the level of service we strive to provide. We take your concerns very seriously and would like the opportunity to discuss this further and make it right. Please contact our management team at your earliest convenience.

November 13, 2025

Had an extraordinary experience during this visit I normally have a good experience with the service team when I take my car ?? in for service. More

by REGINALD513
Recommend Dealer
Yes
Employees Worked With
Michael the service manager
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Nov 29, 2025 -

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re thrilled to hear you had an extraordinary experience and continue to have positive visits with our service team. We truly appreciate your loyalty to Biggers Mitsubishi!

November 12, 2025

Got us in really fast for an appointment and I did a drop off and I picked it up when they said it would be ready! More

by ANTHONYGMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Giusto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2025 -

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re glad we could get you in quickly and complete your service on time. We truly appreciate you choosing Biggers Mitsubishi!

November 10, 2025

Everyone is always very nice very pleasant. My car got worked on and as promised I was in and out within our hour and a half. Everything was done to my satisfaction. And I will be scheduling in More

by L2PERRY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Giusto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Brennan
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Nov 29, 2025 -

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re glad to hear our team was pleasant and efficient, and that your service was completed to your satisfaction. We look forward to seeing you for your next oil change in a few months and truly appreciate you choosing Biggers Mitsubishi!

November 09, 2025

Michael giusto is incredibly pushy making very uncomfortable visit pushing or almost forcing people the have to do the recommendations not advising. More

by FFLORES2531
Recommend Dealer
No
Employees Worked With
Michael giusto terrible service
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Nov 29, 2025 -

Biggers Mitsubishi responded

Thank you for sharing your feedback. We sincerely apologize that your experience with Michael left you feeling uncomfortable. We strive to provide helpful and respectful guidance, not pressure, and we’ll be addressing this internally to prevent it from happening again. Please contact our management team if you’d like to discuss this further — your experience is important to us.

November 09, 2025

I'm so grateful that there's a dealership filled with men and women that I can trust. They never try to upsell me on services and always give me great advice to keep my vehicle running smoothly year after ye More

by JKRAUS99
Recommend Dealer
Yes
Employees Worked With
Michael
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Nov 29, 2025 -

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re thrilled to hear that you trust our team and appreciate the honest advice we provide to keep your vehicle running smoothly. Your loyalty means a lot to us, and we truly appreciate you choosing Biggers Mitsubishi!

November 09, 2025

Whoever represent you to service car on my last visit was coping and pasting everything on head was not willing to fix the car but was after billing me, charged before diagnosed More

by LINDAUGUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Giusto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2025 -

Biggers Mitsubishi responded

Thank you for sharing your feedback. We sincerely apologize for your recent experience and any frustration caused by the billing and service process. This is not the standard we aim to provide, and we’d like the opportunity to review your visit and address your concerns. Please contact our management team at your earliest convenience so we can work toward a resolution.

November 08, 2025

It was terrible how the manager treated the maintenance tech by yelling at him in front of other employees and customers. More

by PUDGYBYNATURE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Giusto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2025 -

Biggers Mitsubishi responded

Thank you for sharing your feedback. We sincerely apologize that you witnessed this behavior, as it does not reflect the professional and respectful environment we strive to maintain. We take your concerns seriously and will address this internally. Please reach out to our management team if you’d like to discuss your visit further.

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