Biggers Mitsubishi

Biggers Mitsubishi responded

Rob, Thank you so much for your kind words and the 5-star review! We’re glad to hear that our team provided professional service and completed your oil change, filter replacement, and brake inspection in a timely manner. We truly appreciate you choosing Biggers Mitsubishi and look forward to seeing you again at your next visit!

Biggers Mitsubishi responded

Thank you so much for the wonderful review! We’re glad to hear your visit was quick and smooth, and we truly appreciate your loyalty over the years. We’ll be sure to share your kind words with Jose Perez — he’ll be happy to know he made your experience a great one. We look forward to seeing you again!

Biggers Mitsubishi responded

Thank you so much for the kind words and recommendation! We're thrilled to hear that Jose provided you with such a clear and efficient service experience. He takes great pride in walking customers through every step and ensuring everything runs smoothly — and we're glad that came through during your visit. We truly appreciate your trust in Biggers Mitsubishi. If you ever need anything in the future, whether it's routine maintenance or questions about your vehicle, we're always here to help. Thanks again for choosing us! — The Biggers Mitsubishi Service Team

Biggers Mitsubishi responded

Thank you so much for your kind words and for trusting us with your Mitsubishi! We're thrilled to hear that you found our service team helpful and attentive—we truly take pride in caring for every vehicle as if it were our own. Your trust means a great deal to us, and we look forward to being here for all your future service needs. Warm regards, The Biggers Mitsubishi Team

Biggers Mitsubishi responded

Thank you for taking the time to share your experience with us! We're so glad to hear that you were pleased with the speed of service and the clear communication throughout your visit. Jose Perez and the team truly appreciate your kind words—it means a lot to know we’ve earned your trust for future service needs. We look forward to welcoming you back and continuing to provide the same level of care every time. Best regards, The Biggers Mitsubishi Team

Biggers Mitsubishi responded

Thank you so much for your thoughtful review! We’re honored by your kind words and thrilled to hear that your experience with our team — especially Jim and Darien — reflected the honesty, transparency, and integrity we strive for in every sale. At Biggers Mitsubishi, we believe that buying a car should feel exciting and stress-free, never pressured or unclear. Your feedback reaffirms that commitment, and we truly appreciate you taking the time to share it. Enjoy your new Mitsubishi, and don’t hesitate to reach out if there’s anything we can assist with down the road! — The Biggers Mitsubishi Sales Team

Biggers Mitsubishi responded

Thank you for taking the time to share your experience. We're truly sorry to hear about the extended delay and the frustration you faced with the part installation and communication during your visit. That’s not the level of service we aim to provide, and we understand how disappointing this must have been — especially after waiting so long for the repair. We appreciate your feedback and would like the opportunity to make things right. Our Service Manager, Mike Giusto, would be happy to speak with you directly to better understand what happened and work toward a resolution. You can reach him at mgiusto@biggersmitsubishi.com. We hope you’ll give us the chance to restore your confidence in our service team. — The Biggers Mitsubishi Team

Biggers Mitsubishi responded

Thank you so much for your review! We're glad to hear your visit went smoothly and that Jose provided friendly, efficient service — that’s exactly the experience we aim for. We do apologize for the missed opportunity to use your 10% off coupon. We’ll be sure to remind our team to help check for available offers next time, and we also encourage you to mention any email deals at check-in so we can apply them right away. We truly appreciate your feedback and look forward to seeing you at your next service visit! — The Biggers Mitsubishi Service Team

Biggers Mitsubishi responded

Thank you so much for your thoughtful review! We're glad Michael was able to clearly explain the diagnostic results and walk you through your options — we believe understanding your vehicle is key to feeling confident in your decisions. Your appreciation means a lot to us, and we'll be sure to share your kind words with Michael. Thanks again for choosing Biggers Mitsubishi — we're always here when you need us!

Biggers Mitsubishi responded

Hi Jackie, Thank you for taking the time to share your feedback, and for bringing both of your vehicles in to see us. We sincerely apologize for the oversights you experienced—especially the missing oil change reminder sticker on your PHEV and the tire pressure issue after your Outlander Sport’s service. We understand how frustrating that must have been, particularly in snowy weather when tire pressure is critical. Your comments about your experience with Julian are noted and appreciated. He is newer to our team, and your feedback helps us ensure proper training and oversight are in place so these details aren't missed in the future. While we're glad to hear you're not upset, we absolutely want you to leave every visit feeling confident in the quality of our service. We’d love the opportunity to make this right and restore your confidence. If you’re open to it, please reach out to our Service Manager, Mike Giusto, directly at mgiusto@biggersmitsubishi.com, so we can personally follow up with you. Thank you again for your honesty—and for still recommending us despite the hiccups. We truly value your continued business and trust. Warm regards