Biggers Chevrolet

My father and I went into Biggers Chevy looking for a 2011 Equinox. We knew the model we wanted, but I hadn't decided on options or a color yet. Biggers had some of the colors available, but I really wan 2011 Equinox. We knew the model we wanted, but I hadn't decided on options or a color yet. Biggers had some of the colors available, but I really wanted to see one in mocha, which Biggers didn't have. Darrick assured us he could have one in mocha at the dealership on Monday, and that I was not obligated to purchase it. I told him that I was going to another dealer just to see the car in mocha, but that I would come back to Biggers to make the final purchase. Darrick didn't want us to have to go anywhere else, so he ended up finding an Equinox in mocha that was on the grounds but not in their system or visible in the lot (from a dealer trade). I was able to see the car in all the colors I was interested in, and decided to go with a red model (after Darrick went through all that trouble!). Darrick then worked with us to provide us an excellent deal that convinced us we didn't need to go anywhere else for a quote. Darrick had many customers in the dealership at one time (which is great for business!) but he kept checking on us and making sure we felt like we were being given good attention, as well. Darrick was friendly, professional, honest and very easy to work with. I will recommend Biggers Chevrolet to my friends and family as a result of the great experience we had today. Thank you, Darrick and thank you, Biggers! More

Gary Schweinert from Biggers Chevrolet-Isuzu, Were Gary Schweinert from Biggers Chevrolet-Isuzu, Were you playing attention to your customer at all? Your customer told you that the car is a gift, a Gary Schweinert from Biggers Chevrolet-Isuzu, Were you playing attention to your customer at all? Your customer told you that the car is a gift, and therefore the purchaser's name should not be listed in the title. This transaction could be a pleasant one. After all, filing complains to BBB and Secretary of State takes lots of time. Yeah yeah yeah, you may say that "what, you have problem with the price of the car?" I said , this is not a problem of the price - this is a serious problem of your work ethic. Look, this is about being professional, responsive to your customers. In theory, It doesn't matter how much the car is, you just sale that car and get your commission. You promise verbally that you are aware of the situation and you would try to accommodate your customer's need. You are lucky Gary, you were dealing with a decent,honest and hard-working person that actually believe in you. So what do I know now? yes, it is about the price. But most importantly, it is about doing the business the right way. You may get away this time, but many potential customers won't go to you or even your dealership. Your customer calls you almost daily to ask you and your dealership to correct the title mistake, why can't you really try to help your customer, instead of being so unhelpful? Is that what you call customer service, is this the reason what as your dealership claims that "we are consistently ranked in the top 1% of all dealerships in the nation for overall customer satisfaction in sales and service". I have yet to see a irresponsible and unethical car dealer like you. Shame on you. I am going to write to Better Business Bureau and the Secretary of state of Illinois if your dealership Biggers Chevrolet-Isuzu or you are not trying to cooperate with your customers to fix this mistake. Stop lieing to your customer and treat everyone with respect ! Freddie More

Although sales was average with some hard nose tactics I don't care for, the sale overall was smooth with the finance dept. being exceptional. No games, just the straight numbers and out the door.<br><br>Se don't care for, the sale overall was smooth with the finance dept. being exceptional. No games, just the straight numbers and out the door.<br><br>Service dept . thus far has been poor in their work and customer service. I would buy a car there but definitely take it elsewhere for service. More