Big Star Hyundai - Service Center

I appreciate Big Star. I barely had my car 2weeks and I got a chip in my windshield my salesman got my windshield fixed as well as my tint that had bubbled (Houston heat). I barely had my car 2weeks and I got a chip in my windshield my salesman got my windshield fixed as well as my tint that had bubbled (Houston heat). Thank you Rodrigo at Big Star Hyundai!!!! More

I thought customers service was very good. She was very kind and smart. I recommend her. Thank you She was very kind and smart. I recommend her. Thank you More

Was very helpful and satisfied with the service I received will recommend to others to check out received will recommend to others to check out More

I was greeted with a smile, the service department representative was very professional and pleasant. The service was done in a timely manner. representative was very professional and pleasant. The service was done in a timely manner. More

Adrian has always been a pleasure to work with. Update on software took not time it all. Always appreciate the upbeat personality of the department. Update on software took not time it all. Always appreciate the upbeat personality of the department. More

Everyone was very friendly and responsive to my car’s service needs. The waiting room was quiet so I could take care of work. service needs. The waiting room was quiet so I could take care of work. More

Juan Vasquez has been taking care of me for a while now and he is amazing! They are always professional and thorough. I can trust that my car is in good hands with Big Star Hyundai. and he is amazing! They are always professional and thorough. I can trust that my car is in good hands with Big Star Hyundai. More

My car was taken In promptly by the Service department; the software upgrade was completed in an hour and a half. the software upgrade was completed in an hour and a half. More

Adrian Chapa was phenomenal wit everything. Thank y’all for offering me a ride home and back to stay productive. Grade A service Thank y’all for offering me a ride home and back to stay productive. Grade A service More

Horrendous service with very poor communication. I had to initiate contact for updates the vast majority of the time. I completed an oil consumption test and was told my vehicle was fine only for th I had to initiate contact for updates the vast majority of the time. I completed an oil consumption test and was told my vehicle was fine only for the same problem to occur 3 months later. The first time I expressed worry this might happen again and was told by my service advisor that it would be fine if I only used ?shell gas and not any other brand. Then when I returned I was immediately told my engine needed to be replaced. When that was finally finished I was told my vehicle was ready for pick up and my battery was dead upon arrival. I was surprised my less than 2 year old battery had issues and my service advisor told me it went dead due to the extreme heat in Houston. Everyone in Houston needs to watch out then, if that’s the case. They were charging about $400 to replace my battery, even after the poor service experience I’ve had over these months. I would not recommend this place to anyone. I was forced to go here when I had my initial issues in December and my local dealership had a 3 month wait to check an engine, but I’ll hopefully never have to return. More