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Big Star Hyundai - Service Center

Friendswood, TX

4.3
832 Reviews
Call Service Center (281) 819-4846

832 Reviews of Big Star Hyundai - Service Center

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July 31, 2023

I had to wait awhile but service was great so that made up for the wait. More

by GLENDIAJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that Caleb was able to provide you with an exceptional, 5-Star experience.

July 31, 2023

Very good overall customer service. Was able to drop off the vehicle and pick it up the next day without any issues. More

by DUSTINGORDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung, zzBilly zzWilliams
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Jul 31, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

Jul 31, 2023 -

DUSTINGORDON responded

Only thing that I am waiting on are the weather tech floor mats. Thank you again!

Jul 31, 2023 -

Big Star Hyundai responded

Awesome! We will pass this message along for follow up.

July 30, 2023

Very nice people and great customer service and very comprehensive to the public and to the people More

by JANNETH19RODRI@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung
Report | Print
Jul 31, 2023 -

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 30, 2023

Great customer service and very informative about my car from Steffi and Service Department ! Thanks you. More

by richardyensan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that Steffy was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

July 30, 2023

I came in for an oil change and Adrian was awesome. He even had my dirty car washed for me. I will definitely use Adrian for all my car needs in the future. More

by TAMMY8011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 29, 2023

Always Great Customer Service- Steffy is the BEST! She’s very thorough, she listens to me & my concerns & keeps me on track as far as my service needs so that my vehicle stays in tip top condition! More

by DVARNER35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that Steffy was able to provide you with an exceptional, 5-Star experience!

July 29, 2023

Outstanding service and employees . Very kind and respectful in every way. Very professional in every way More

by sandashb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 29, 2023

Worst experience possible for a brand new vehicle. Expressed concerns, no follow-ip from anyone. More

by Msullinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steffy Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzRandol zzManjarrez
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Jul 31, 2023 -

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that your follow-up experience with us was not a more positive one. We agree that communication during and after the sale is the cornerstone of a good relationship. Feel reach out to me directly at your earliest convenience with your best contact information so we can discuss where we are at and how to move forward. Gabriel Cruz, General Sales Manager, gabrielc@bigstarhyundai.com

July 29, 2023

Billy handled our purchase of assesories and took care of transportation to and from dealership. He was professional and courtesy during the entire process. More

by randykauffman7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
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Jul 31, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that Billy was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

July 29, 2023

I appreciate Big Star. I barely had my car 2weeks and I got a chip in my windshield my salesman got my windshield fixed as well as my tint that had bubbled (Houston heat). More

by CHRIST482016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Delcid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman Rodrigo. , zzPaul zzHewitt, zzGabriel zzCruz, zzSterling zzWhitely, zzBilly zzWilliams
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Jul 31, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that Rodrigo and our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

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