Big Star Hyundai - Service Center

This visit was for routine maintenance and a warranty fix. Great service from Eric checking me in and as always Adrian Chapa was great. He kept me informed throughout the process and went over the recomm fix. Great service from Eric checking me in and as always Adrian Chapa was great. He kept me informed throughout the process and went over the recommended future service that was needed. His customer service despite begin very busy on a rainy day was perfect. More

I was taken care of with excellent care fast friendly knowledgeable professionals as well as fast Uber service that Steffy arranged. knowledgeable professionals as well as fast Uber service that Steffy arranged. More

Bobby was fantastic. Someone canceled an appointment the actual morning of the appointment and sent me an email that stated that I had canceled it. I has very upset since Someone canceled an appointment the actual morning of the appointment and sent me an email that stated that I had canceled it. I has very upset since you made me wait 5 weeks for the appointment. I called reasonably upset and Bobby jumped on board and took care of the situation. He is my hero! I couldn't have been more pleased. More

Six weeks for service completion is way too long! Appreciate Hyundai’s Goodwill repair but service time was extremely slow and inconvenient for customer. No manager stepped in to reply to my communic Appreciate Hyundai’s Goodwill repair but service time was extremely slow and inconvenient for customer. No manager stepped in to reply to my communication/email or message request. Tech Juan tried hard and worked with Hyundai on warranty. If I had not continued calling for updates 1-2 times a week, do not know when car service would have been completed. Juan should/could have been authorized to give a courtesy maintenance service that was done on the car. More

Great, agent was super. Every thing done right. Thank you very much. See you next timr Every thing done right. Thank you very much. See you next timr More

Great service. Adrian chapa as customer service gets a 100 plus. Great communication with the customer Adrian chapa as customer service gets a 100 plus. Great communication with the customer More

This time, experience with the dealership was little bit better than it was last time. We had purchased a car a year ago. Ya'll have different fees to add to the ticket price last year. This time it Standar better than it was last time. We had purchased a car a year ago. Ya'll have different fees to add to the ticket price last year. This time it Standard ticket price which is better. We had bought a vehicle in 2022 & 2023. Also if you can do better in the Awaiting time. The other issue was that Hyundai finance took about a month to create an account for me. That meant I had to go back to the dealership to make my first car note. Other than that I could say the experience was a little bit above average. More

The staff is nice and attentive. Steffy provide me with great customer service but the wait time to get a basic oil change and tire rotation is absurd even after having a scheduled a Steffy provide me with great customer service but the wait time to get a basic oil change and tire rotation is absurd even after having a scheduled appointment made 3 weeks in advance. More

Juan is focused on great customer service by letting me know how long my service visit will last and ensures that the service will exceed my expectations by adding a free car wash. He is a value to your know how long my service visit will last and ensures that the service will exceed my expectations by adding a free car wash. He is a value to your business. More

I was surprised tha my fluids weren't refilled. my Wiper fluid was still empty. my Wiper fluid was still empty. More