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Big Star Hyundai - Service Center

Friendswood, TX

4.3
825 Reviews

825 Reviews of Big Star Hyundai - Service Center

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December 07, 2023

The new dealership is nice. Waiting area is comfortable and the ease of pulling into the service is much better More

by breia.may
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung
Dec 08, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. Yes, we are quite proud of our new facility. We are honored that you chose Big Star Hyundai!

December 02, 2023

Excelente atencion, muy atentos con el cliente , espero pronto visitarlos nuevamente buen día muchas gracias More

by Edixon Medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 01, 2023

Juan is my favorite person at this dealership because he always goes over and beyond to help me he’s very polite. He’s a people person, and he always lives out for your best interest. He’s a great guy and d More

by JESSICAWEST713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 29, 2023

They tried to make me paid for services, I didn’t even need. We’re fast talking like I could be in danger if I drive. More

by BUTTERCUPBABYDOLL53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Big Star Hyundai responded

Thank you, for your feedback. We regret to hear that your recent experience with us was not a more positive one. I would be happy to personally review your service order with you and discuss your concerns. Please reach out to me at your earliest convenience with your best contact information. Kohl Young, Service Manager, kohly@bigstarhyundai.com

November 28, 2023

I had a wedding ring come up missing when I took my truck to get serviced. I always have had it in the door pocket. This is one of those things that you know you have all the time. I look back and no one was More

by jf32013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None known
Nov 29, 2023 -

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us. Please reach out to me directly with your best contact information so that I may gather more details and address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com.

November 26, 2023

Every time I come to Big Star Hyundai, I am treated quickly with respect, honesty and with the best customer service! More

by kaylieewilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Nov 28, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 25, 2023

Young man was very polite and professional He made for a great overall experience for my oil change More

by jennmille2055
Service Time
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 24, 2023

Steffy took very good care of us and followed up with us in a timely manner. The technician sent videos explaining every step of the process. More

by OS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 24, 2023

Adrian is awesome. He’s always going the xtra mile to make sure I’m taken care of More

by mando11soria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

November 20, 2023

Service was great and completed in a timely manner. Kept me updated with my car progress More

by brittanystage00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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