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Big Star Hyundai - Service Center

Friendswood, TX

4.3
825 Reviews
Call Service Center (281) 819-4846

825 Reviews of Big Star Hyundai - Service Center

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December 20, 2023

What is the point of an appointment if it still takes 3 hours for an oil change and they attend cars that didn't have one before you!! More

by bigferny21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaleb Chadwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Big Star Hyundai responded

Thank you for your review. We apologize for the wait, we agree that a simple oil-change should not take that long. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Kohl Young, Service Director.

December 20, 2023

Very attentive to customers. Only drawback is extreme wait time for oil changes. Could be addressed by not overbooking. More

by haroelant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Malave
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Dec 21, 2023 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

December 20, 2023

very good service-everything perfect , all people working very friendly STEFFY HERNANDEZ VERY GOOD WORKER More

by TRANYEN74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 18, 2023

Very professional and caring. They keep their word and they are on time. They will call a ride for you. Great. More

by DORISHENRY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Hartung
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Dec 20, 2023 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 17, 2023

Adrian Chaps is an excellent Service Advisor. He has given me great service for 10 years!!! More

by craig t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 15, 2023

Everyone was friendly. The only thing I can say that it took almost weeks to get my car back More

by MHINOJOSA56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 14, 2023

Attentive & helpful with the service. I appreciate to not push much on extra services that was needed! More

by vicki.e.delao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
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Dec 14, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

December 12, 2023

I love the new look. Madison is always very attentive. I appreciate the video of the inspection on my car. More

by Chsalvrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo is the Most attentive Salesman , Madison Hartung
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Dec 12, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 10, 2023

. Love the new place. Very spacious and clean. Service department took care of all my needs. More

by roxrox88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Report | Print
Dec 11, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

December 09, 2023

He received my arrival very nicely and quickly and the service was fast and efficient! More

by FONTELLABRIGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

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