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Big Star Hyundai - Service Center

Friendswood, TX

4.3
690 Reviews

690 Reviews of Big Star Hyundai - Service Center

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July 28, 2023

I was greeted with a smile, the service department representative was very professional and pleasant. The service was done in a timely manner. More

by mhannahpierce49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that Juan was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

July 28, 2023

Adrian has always been a pleasure to work with. Update on software took not time it all. Always appreciate the upbeat personality of the department. More

by MGAZAW33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that Adrian was able to provide you with an exceptional, 5-Star experience.

July 28, 2023

Everyone was very friendly and responsive to my car’s service needs. The waiting room was quiet so I could take care of work. More

by ERICAKGREMILLION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Big Star Hyundai responded

Hi Erica! We are very happy that Adrian provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 28, 2023

Juan Vasquez has been taking care of me for a while now and he is amazing! They are always professional and thorough. I can trust that my car is in good hands with Big Star Hyundai. More

by pelletshorty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that Juan was able to provide you with an exceptional, 5-Star experience.

July 27, 2023

Adrian and Kohl were great! Repairs always take a while, but they were quick to advance me to the next step as soon as it was possible. Repair agents went above and beyond, even More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Big Star Hyundai responded

Thank you, Andrew! We are delighted that our Adrian & Kohl were able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

July 27, 2023

My car was taken In promptly by the Service department; the software upgrade was completed in an hour and a half. More

by ptorrefranca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that Adrian was able to provide you with an exceptional, 5-Star experience.

July 27, 2023

Adrian Chapa was phenomenal wit everything. Thank y’all for offering me a ride home and back to stay productive. Grade A service More

by Achapa6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
Jul 27, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

July 27, 2023

Horrendous service with very poor communication. I had to initiate contact for updates the vast majority of the time. I completed an oil consumption test and was told my vehicle was fine only for th More

by cheyenneamclaughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Chapa
Jul 27, 2023 -

Big Star Hyundai responded

Cheyenne, Thank you for your review. We are sorry to hear that your experience with us was not a more positive one. We agree that communication is the cornerstone of any good relationship. Feel free to reach out to me directly at your earliest convenience with your best contact information so we can discuss where we are at and how to move forward. Kohl Young, Service Manager, kohly@bigstarhyundai.com

July 11, 2023

Be suspect of any assessments that they make! The Friendswood center is unprofessional, They took quarters from my center, left smaller change! How low us that, picky Thieves! Prices are never More

by raelahee
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Adrian Chapa
Jul 11, 2023 -

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com.

Jul 11, 2023 -

raelahee responded

Professionals explain ALL costs including disposal cost to customers. Customers shouldn't have to read small print in contracts. Therefore, no trust is established.. I'll continue to search for a good Hyudai service center.

June 20, 2023

The service Manager Kohl is rude, disrespectful, they always try to sell you extra services fees wether needed or no. Avoid , avoid , avoid at any cost . I bought a Palisade 2022 and since the first serv More

by eliehanna22
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Kohl Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Big Star Hyundai responded

Thank you for your feedback. It is our duty to inform customers of recommended services as well as services that are required to maintain the vehicle warranty. More importantly, it is our responsibility to inform customers if there is a faulty vehicle component may create an unsafe operating condition and to recommend a remedy. To be clear, all such services are optional at the discretion of the customer. Even if this choice puts the customer or vehicle warranty at risk. If we failed to communicate this properly, we apologize. Kohl Young, Service Director, kohly@bigstarhyundai.com

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