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Big Star Hyundai - Service Center

Friendswood, TX

4.3
690 Reviews

690 Reviews of Big Star Hyundai - Service Center

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August 11, 2023

A very busy dealership . Very accommodating to the Customer . Would definitely come back when service is needed.o More

by LILLY223
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Aug 14, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, experience for you. Things will only get better and more speedy when we double our service capacity with the opening of our new facility in just a few weeks. We are honored that you chose Big Star Hyundai!

August 11, 2023

Great job helpful good job great job great work helpful 👏 very helpful very nice communication More

by redbillydogf9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung, zzBilly zzWilliams
Aug 14, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

August 10, 2023

Every one at Big Star was not helpful from Alex to the Manager Luis I called for a month and half and no one called me back. I had to go up there 3 times and then I got some assistance. But my sales repre More

by can_scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Big Star Hyundai responded

Thank you for your review, we value your feedback. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Gabriel Cruz, General Sales Manager, gabrielc@bigstarhyundai.com.

Aug 11, 2023 -

can_scott responded

My contact # is 2817722240

August 04, 2023

I had a great experience at Big Star Hyundai. They worked quickly and efficiently. Juan made sure all my concerns were handled. More

by ALICIAMORIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that Juan was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

August 04, 2023

You washed my car! That was a plus. Billy was great and the gentleman in the morning when I pulled up was gracious. I will say I called earlier today to make anothe More

by AFITZGERALD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Aug 04, 2023 -

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 04, 2023

Service was efficient, all were friendly, helpful & gracious, including the shuttle Lyft drivers. My apologies, I did not look at name tags. I wish I could name names to call out their gracious assi More

by AFITZGERALD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Aug 04, 2023 -

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 02, 2023

Great customer service with timely getting my vehicle serviced. Madison and the service tech were very through and helpful. I will definitely request Madison next time More

by shelton.champagne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tech 32487, Madison Hartung
Aug 02, 2023 -

Big Star Hyundai responded

Hi! We are very happy that Madison provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 01, 2023

Pleasant courtesies and professional no waiting to get my vehicle in the shop and service was fast and good More

by BILLLITSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Hartung
Aug 01, 2023 -

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 31, 2023

I had to wait awhile but service was great so that made up for the wait. More

by GLENDIAJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that Caleb was able to provide you with an exceptional, 5-Star experience.

July 31, 2023

Very good overall customer service. Was able to drop off the vehicle and pick it up the next day without any issues. More

by DUSTINGORDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung, zzBilly zzWilliams
Jul 31, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

Jul 31, 2023 -

DUSTINGORDON responded

Only thing that I am waiting on are the weather tech floor mats. Thank you again!

Jul 31, 2023 -

Big Star Hyundai responded

Awesome! We will pass this message along for follow up.

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