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Big Star Hyundai - Service Center

Friendswood, TX

4.3
690 Reviews

690 Reviews of Big Star Hyundai - Service Center

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August 26, 2023

Friendly service department, and knowledgeable staff. Great accommodations for customers such as vending machine with snacks and drinks. And complimentary water bottles More

by JREZ797
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

August 25, 2023

Steffy did a great job explaining what needed to be done to my vehicle. I appreciate the communication that was received while my car was being worked on. More

by diana_manion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 21, 2023

This is the 3rd time you’ve sent this, please take auto send off. . Servcice was great thank you! More

by slynetteh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not all these people helped me, Madison Hartung, zzBilly zzWilliams
Aug 21, 2023 -

Big Star Hyundai responded

Thank you for your feedback! We will reach out to our vendor with your request. Also, there may be a 'unsubscribe' link at the bottom of the email you received.

August 20, 2023

They were very professional the only complaint I had was the time. Was not warned it would take about 3 hours. But was happy with the bonus of getting my car washed More

by TXXSSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help! By the way, our new facility will be complete in a few weeks which will double our service capacity and greatly speed up our service operations!

August 20, 2023

Great customer services and ready to assist. Returns calls and very knowledgeable. Great team player. More

by aumorales40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung
Aug 21, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

August 19, 2023

Everything is fine but I think there is room for improvement. Looks like service desk was short staffed when I arrived. I stood in front of their desks for about 15 minutes until someone helped me. More

by Rauldiaz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisandro Sosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Delcid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Whitely
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzPaul zzHewitt, zzRandol zzManjarrez, zzGabriel zzCruz
Aug 21, 2023 -

Big Star Hyundai responded

Hi! We are very happy that we provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help! By the way, our new facility will be complete in a few weeks which will double our service capacity and greatly speed up our service operations! It seems like you had some concerns with our sales and finance team related to your service visit? Please reach out to me directly so that I may better understand and address this. Gabriel Cruz, General Sales Manager, gabrielc@bigstarhyundai.com

August 14, 2023

🙂🙂🙂🙂🙂 Welcome back Billy You get five stars Keep up the good work Billy God Bless More

by b.provo54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBilly zzWilliams
Aug 14, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

August 14, 2023

Exceptional Service! I really enjoy visiting this dealership, they always have the right answer for my inquiries and go the extra mile to solve my problems. More

by Edgar Chavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arin Robeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 13, 2023

It's very frustrating to go for your matinence that is under warranty only be told your vehicle needs $500 -$600 worth of matinence....then pushed to get it. More

by KARENB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Big Star Hyundai responded

Thank you for your review, we value your feedback. We are sorry that you feel you did not receive a 5-Star Experience. While Hyundai's Complimentary Maintenance Plan covers several oil changes and tire rotations for 'normal' driving conditions; it does not not cover all maintenance that may come due, nor does it cover 'wear & tear' items that may need service. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com.

Aug 14, 2023 -

KARENB responded

I understand that but everytime i go in for a scheduled oil change. You guys hand me documents that say i need $500 to $600 of maintenance. You push and push.....honestly it feels like you just want to get ahold of my credit card.

August 12, 2023

Efficient, courteous and professional. Adrian provides excellent customer service. I would definitely recommend to anyone. More

by SCOTTASSOCIATES.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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