Big Star Hyundai - Service Center

Great service advisor, work done quickly, offered complimentary shuttle from home to dealership. Communication was timely and accurate. complimentary shuttle from home to dealership. Communication was timely and accurate. More

Great service. Wish it don’t take so long but that’s my only complaint. Wish it don’t take so long but that’s my only complaint. More

Very helpful and professional. Sensitive to my time and accommodating. Clearly explained the process and how long it would take to fix my car. Sensitive to my time and accommodating. Clearly explained the process and how long it would take to fix my car. More

My experience was handled professionally and efficiently. I like having the option of a shuttle service. I will continue to use Big Star. Thanks, I like having the option of a shuttle service. I will continue to use Big Star. Thanks, More

Was very nice listen to what we needed and asked if there was anything further he could do to help. Will be back was anything further he could do to help. Will be back More

Great customer service at every visit. Easy process from start to finish. As well as the free ride back to the office Easy process from start to finish. As well as the free ride back to the office More

This visit was for routine maintenance and a warranty fix. Great service from Eric checking me in and as always Adrian Chapa was great. He kept me informed throughout the process and went over the recomm fix. Great service from Eric checking me in and as always Adrian Chapa was great. He kept me informed throughout the process and went over the recommended future service that was needed. His customer service despite begin very busy on a rainy day was perfect. More

I was taken care of with excellent care fast friendly knowledgeable professionals as well as fast Uber service that Steffy arranged. knowledgeable professionals as well as fast Uber service that Steffy arranged. More

Bobby was fantastic. Someone canceled an appointment the actual morning of the appointment and sent me an email that stated that I had canceled it. I has very upset since Someone canceled an appointment the actual morning of the appointment and sent me an email that stated that I had canceled it. I has very upset since you made me wait 5 weeks for the appointment. I called reasonably upset and Bobby jumped on board and took care of the situation. He is my hero! I couldn't have been more pleased. More

Six weeks for service completion is way too long! Appreciate Hyundai’s Goodwill repair but service time was extremely slow and inconvenient for customer. No manager stepped in to reply to my communic Appreciate Hyundai’s Goodwill repair but service time was extremely slow and inconvenient for customer. No manager stepped in to reply to my communication/email or message request. Tech Juan tried hard and worked with Hyundai on warranty. If I had not continued calling for updates 1-2 times a week, do not know when car service would have been completed. Juan should/could have been authorized to give a courtesy maintenance service that was done on the car. More