Big Star Hyundai - Service Center

The service center does not communicate updates w/ your vehicle. The issue has NOT been resolved after 3 attempts. I received an Oil Change & ran out of basic fluids that should have been checked & toppe vehicle. The issue has NOT been resolved after 3 attempts. I received an Oil Change & ran out of basic fluids that should have been checked & topped off during the initial visit that led to issues w/ my A/C. After returning for repairs to my A/C, it worked long enough to get home only to stop working again. It is triple digits in Texas & I still don't have A/C. The issue w/ the A/C was never communicated & still not fixed. One positive, they accommodate while without your vehicle because wait times are unnerving. I purchased Hyundai because of it's warranty & the service that comes w/ it. I will have to reconsider for upcoming buy for my son's car. More

Made an appt and the time was not taken into consideration. What was supposed to not take long took and ENTIRE day and we already had a busy day planned. They gave no updates until my husband as consideration. What was supposed to not take long took and ENTIRE day and we already had a busy day planned. They gave no updates until my husband asked , our appt was at 7;15 & our vehicle was not ready until 1:30 pm! More

The team at Big Star are very professional, kind, and knowledgeable about every detail of the car buying process. 11/10 recommend. knowledgeable about every detail of the car buying process. 11/10 recommend. More

Why aren’t customers greeted when they walk in the door? The people working there on both sides act like they don’t see you. The people working there on both sides act like they don’t see you. More

They will force you to sign and tell you that you will owe less and then the finance people will make you sign fast to not ask questions owe less and then the finance people will make you sign fast to not ask questions More

Everything is fine until they didn’t put the oil change sticker from this year sticker from this year More

Never answer the phone or call you back… always say something is wrong with your car😩when it was Ron Carter it was much better something is wrong with your car😩when it was Ron Carter it was much better More

My vehicle has been there since May 9, 2024. Customer service is awful. I haven't received any calls as far as the status of my vehicle. I have no idea what's going on because no one will return Customer service is awful. I haven't received any calls as far as the status of my vehicle. I have no idea what's going on because no one will return my phone calls. No ever Mr. Young! They have said I will take their loaner car out of the state. They have tried to get me to pick my car up without finishing the repairs. To bring it back when it's convenient for me. I just want my car repaired and they will never see me again. I've had to escalate this to Hyundai corporation. The management at this dealership need to be replaced with people that care about it's customers. More

Shady dealership gave my car back with 2 miles when it had a full tank had a full tank More

He was very nice. The team all helped out when answering questions. Good job guys The team all helped out when answering questions. Good job guys More