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Big Star Hyundai - Service Center

Friendswood, TX

4.3
825 Reviews

825 Reviews of Big Star Hyundai - Service Center

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August 19, 2024

Nice people from the person who set my appointment, to my specialist Billy. I also like the video I received of what was happening with my vehicle. More

by naiela1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Aug 20, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 19, 2024

Using this dealer since 2007, but prices for services have gone up so much I feel like I’m being ripped off. There’s no reason to take advantage of your customers this way. I’m looking for a different m More

by CMANZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Big Star Hyundai responded

Thank you for your review. We share your concern for rising consumer prices and the rising costs of doing business. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

August 18, 2024

It was great! I was addressed immediately when I walked into the dealership, and Billy listened to my concerns and everything I needed was addressed. More

by mbowman0826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Aug 19, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 18, 2024

Excellent service and customer support Kept updated on timing of service!! I will return for service at this location!!! More

by e.i.sierra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 17, 2024

Billy was just great. Engaged, competent and extremely courteous. He is an asset to your company. We are very pleased. More

by jennings.bart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas, our salesman was just great! We would be happy to recommend him!!, zzBilly zzWilliams
Aug 19, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 17, 2024

Service was performed as requested and had rental car available during repairs done to our vehicle. Unfortunately the text system was not working correctly so I was not kept informed during the repairs f More

by toyworldusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Aug 19, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

August 17, 2024

He explained everything to me where I could understand, and told me what I needed, and the shuttle took me where I needed to go and picked me up, the whole thing didn't take long. great job Hyundai 🤗 More

by HOMEZELLARUSSELL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 17, 2024

Very happy with service. Adrian Chapa always takes good care of my vehicle and clearly explains everything. More

by rick.Londono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 17, 2024

Very helpful when I stopped by without appt. tested my car & did not find anything wrong. Advised me to come back if noise persists. More

by MAUREEN.MALONEY
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung, zzBilly zzWilliams
Aug 19, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 16, 2024

Service center was great! Check-in at the dealership was quick. My car was ready in about an hour after checking in! More

by RELGOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember the name of the woman who checked me in.
Aug 16, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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