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Big Star Hyundai - Service Center

Friendswood, TX

4.3
733 Reviews
Call Service Center (281) 819-4846

733 Reviews of Big Star Hyundai - Service Center

Sort by
September 28, 2024

Excellent service! Everyone is very friendly and professional. They have snacks and drinks if you choose to wait. More

by monag61010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 28, 2024

Very good service and I love the complimentary service. I just wish it was not so expensive More

by aakindel91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzNatalie zzDiosdado
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Sep 30, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 26, 2024

Haven’t experienced any service to my car I only had it for 1 month More

by sylmcastillo
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Big Star Hyundai responded

Thank you for your feedback.

September 24, 2024

Easy to get an appointment, but I don’t know why it takes 2 hrs for an oil change and car wash More

by Leslie.rolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Big Star Hyundai responded

Thank you for your business and your review. We agree, it should not take that long for the services you have described. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

September 23, 2024

Outstanding customer service by my advisor! Excellent! Very helpful and knowledgeable of information I asked about. More

by GGGLOPEZ781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name Puerto Rican accent
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Sep 23, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 22, 2024

Personnel were knowledgable, answered my questions, gave a timeline and price. When picked car up, noticed another problem but will call back to reschedule. More

by LRUDIS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
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Sep 23, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 22, 2024

Oil change took 2. 5 hrs. They left marks on the console. Complementary wash missed several areas. More

by DTMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Big Star Hyundai responded

Thank you for your review. I apologize for the unexpected wait. I agree that is absoloutely too long for a straight oil change. Of course, I would like the opportunity to examine the repair order and share with my team to discuss the actual work performed and elapsed time. If you would like to discuss your service experience in more detail, please feel free to reach out to me directly with your best contact information. Kohl Young, Service Director, kohly@bigstarhyundai.com

September 22, 2024

Have not resolved my issue and have emailed the service manager twice about it. I was told my repair would be covered and my money would be refunded and it's over a month and it has not been refunded. Not More

by PEPERONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malave, Bryan, zzNatalie zzDiosdado
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Sep 24, 2024 -

Big Star Hyundai responded

Thank you for your review and I apologize for any inconvenience. So that I can look into my records and work to resolve your concern, please email me directly with your full name and best contact information. Kohl Young, Service Director, kohly@bigstarhyundai.com

September 21, 2024

I had a great first experience with service staff at dealership to get service for my vehicle. More

by sally.adame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzNatalie zzDiosdado
Report | Print
Sep 23, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 21, 2024

Initial service was poor. I have no idea who the young woman is that finally recognized me as a customer and started processing my service request. More

by LAURIEBEBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Never introduced. Could see no name tag. See above comment.
Report | Print
Sep 24, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

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