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Big Star Hyundai - Service Center

Friendswood, TX

4.3
733 Reviews

733 Reviews of Big Star Hyundai - Service Center

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October 08, 2024

They were pretty responsive to all of our questions and helped us throughout the process. The online ads were misleading but we are happy with our purchase. More

by dianaelvir25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzSterling zzWhitely
Oct 08, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 07, 2024

I have bought two vehicles from Big Star Hyundai. Both deals were handled with professionalism, courtesy and in a friendly manner. My experience with the service department has been very positive and More

by j.rock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzNatalie zzDiosdado
Oct 07, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 07, 2024

Clean and everyone is really nice. And the wait time for service was not long More

by nannybug61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 07, 2024

Bryan did a great job understanding our needs, explaining what was being done and answering any and all questions. He was communicative throughout the entire process and made sure we were taken care of. More

by sanchez518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Oct 07, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 07, 2024

Great place to take your car they was very attentive to my needs on my oil change on they sent me a text message and an email letting me know about my oil change and when I got there Brian he was very atte More

by snewton2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Oct 08, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 07, 2024

Everything at this dealership takes forever. The sales representative helping me had WAY too much going on and was helping multiple people at once and it was honestly frustrating. My car wasn' More

by dsmith61193
Recommend Dealer
No
Employees Worked With
Arin Robeson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arnaldo- 1 star
Oct 08, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

October 06, 2024

Every thing went well an great very great customer service an MR.Jarred an Alex was great on help me getting the car business was great More

by CASIMEREJOHN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 06, 2024

Conveniently located. Easy to access. Generally friendly and quick service check in ant out. The wait is often too long. More

by conradfischer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2024

Very professional, no wait time, promp and courteous. Adrian was amazing! Will be back for sure! More

by danitamerrill.dm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 06, 2024

Kaleb is my favorite person to go to. He has knowledge and goes out of his way to help with whatever questions you may have. More

by lnl_abbott
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

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