Big Star Hyundai - Service Center

Very good customer service, was courteous & very punctual. He did follow up as I was waiting punctual. He did follow up as I was waiting More

Nice and courteous employees. Service was competed with a report on other recommendations, which was appreciated. However, I had an appointment and waited 3.5 hours for an oil Service was competed with a report on other recommendations, which was appreciated. However, I had an appointment and waited 3.5 hours for an oil change and tire rotation. Nobody informed me they were running this far behind when I first arrived. Nor did anyone update me or inform me during the wait of the time factor. No apologies were made. More

These people were extremely cooperative in correcting a possible error. It needed just a fair discussion and examination of pictures. Unfortunately the pictures were not conclusive. However they decided to possible error. It needed just a fair discussion and examination of pictures. Unfortunately the pictures were not conclusive. However they decided to fix it in my favor. It was a win-win. More

Lobby is clean and it's convenient that they offer water and small soda for waiting. Plenty of changing stations at tables for long waits and small soda for waiting. Plenty of changing stations at tables for long waits More

Big Star service dept is very courteous and does a good job. The only complaint I have is the long wait. job. The only complaint I have is the long wait. More

Billy seems to be very honest and upsales with integrity/ honesty to the client. Very short on words but has very good customer service! He was the one that recommended me the different package options on oi honesty to the client. Very short on words but has very good customer service! He was the one that recommended me the different package options on oil change even thou the other tech end up putting it in the system. More

Service department and service management are OUTSTANDING! Kohl Young, Kaleb Chadwell, and Juan Vasquez specifically as well as the entire service staff, ie porters, and other service writers are OUTSTANDING! Kohl Young, Kaleb Chadwell, and Juan Vasquez specifically as well as the entire service staff, ie porters, and other service writers are the best I've had the pleasure of dealing with in 37 years of auto purchase and dealer service! More

Bryan was great. Service did not take very long. Was in and out quickly. Thanks! Service did not take very long. Was in and out quickly. Thanks! More

I love the customer service, special thanks to Bryan Malave he is excellent with all his customers. Malave he is excellent with all his customers. More

Bryan has been great everytime we’ve come in for service. Most of everyone we dealt with have been pleasant. However, the person that works the parts department, not a big fan. What it seems to me is that he Most of everyone we dealt with have been pleasant. However, the person that works the parts department, not a big fan. What it seems to me is that he really does not care if you get the right part or not. There was also a lady in the service department that had some attitude for no reason. I don’t remember her name, but I remember she sat closet to, what I assume, is the service departments manager’s office. I get not everyone enjoys working saturdays and it might’ve been a little chaotic and short staffed. But you’re also dealing with people’s vehicles too, that entrusted y’all to move it and work on it. And one of the mechanics had unplugged my dash cam and apple car play screen. Don’t mind the screen, but the dash cam, I care. Seems a little suspicious that my dash cam got unplugged. I want to continue coming back for y’all to actually service my vehicle, but those couple of incidents almost make it hard to WANT to come back. The vehicle I have, is my only mode of transportation. I don’t need someone that’s in a bad mood touching it and end up breaking something on it and I may end up having to pay for something else that now needs to repaired. Most of everyone that we have dealt with have been fantastic, except for those 3. My rating for the women in service department is blank, to due me not remembering the lady’s name that we’ve dealt with in the past. She was the one that actually checked us in. More