Big Star Hyundai - Service Center

I have recently received 2 recalls on my 2013 Hyundai Elantra, both times I have had the pleasure of working with Juan and both times he has always done all he could to go above and beyond with the servi Elantra, both times I have had the pleasure of working with Juan and both times he has always done all he could to go above and beyond with the service of my vehicle and the transportation needed to get me to and from the dealership. He always greets me with a smile and makes me feel that I am always going to be taken care of during the service of my vehicle. I absolutely loved working with him and in the future if I ever need anything he will be the first person I go to for services. Thank you Juan for all you do! More

Everything was ok until the person that was helping me complete the sale After that he was mean and rude complete the sale After that he was mean and rude More

The hood of our Palisade would not open, so we brought it in for that plus an oil change. The service tech blamed the hood on having a zip tie VERY loosely attached to it. It had been attached since July 202 in for that plus an oil change. The service tech blamed the hood on having a zip tie VERY loosely attached to it. It had been attached since July 2020, a month after the vehicle was purchased. Because of this improperly diagnosed cause, we were told warranty would not cover the repair. But here's the kicker - THEY HAD TO FIX THE LATCH TO OPEN THE HOOD!! So, this tech proceeds to fix it, take video under the hood, then undoes the fix in a way that was worse than before (previously could at least feel some sort of catch). We tell them we want no work and pick up the Palisade. I bring it home, remove the panel, and put a better solution in place to hold the cable in place than the engineers design (a small zip-tie around the connecting metal). This took less than 30 minutes, and I haven't opened up a panel for a vehicle in 15 years. I can only assume that the tech gets paid more for non-warranty work versus warranty work, but for this swing at $200, Big Star has lost a customer that would have spent thousands in future maintenance because we are loyal to great service. More

Great service all around! Very happy with my purchase and recommend anybody that’s looking for a vehicle to go to Big Star Hyundai!!! Very happy with my purchase and recommend anybody that’s looking for a vehicle to go to Big Star Hyundai!!! More

It was better than last time. Only two hours versus five hours. Thank you for getting me in and out. Only two hours versus five hours. Thank you for getting me in and out. More

The wait time was longer last time. It usually takes one hour for the service and no update was received on the phone. I dropped my car at 9:00 AM and received it back at 1:45 PM. It ne It usually takes one hour for the service and no update was received on the phone. I dropped my car at 9:00 AM and received it back at 1:45 PM. It never happened before. Everything else is professional and the employees are friendly. More

Very timely service. I appreciate them finishing the oil change service in about an hour. I appreciate them finishing the oil change service in about an hour. More

Alex was amazing. got the car i wanted and the process was very simple. Alex got me through everything.I needed to help me every step of the way. We also purchased my got the car i wanted and the process was very simple. Alex got me through everything.I needed to help me every step of the way. We also purchased my mom's car And he was amazing then so I had to get my car from Alex.Amazing service and 10/10 all around. Only person I would trust to help me with everything. More

I was in and out. It was a quick process. I knew what I wanted and they got it done quickly. Very professional staff. This was my first Hyundai and I loved the experie It was a quick process. I knew what I wanted and they got it done quickly. Very professional staff. This was my first Hyundai and I loved the experience and I love the car. More

No communication with Billy as to the status of my vehicle. Emailed the service manager Kohl about the poor service and he asked and I told him and haven't heard back from him after repeated attempts vehicle. Emailed the service manager Kohl about the poor service and he asked and I told him and haven't heard back from him after repeated attempts. More