Big Star Hyundai - Service Center

Service department claims that our car does not have an issue when the mechanic shop that we take out car to recorded a video of the issue. Service department refuses to fix the issue even though that issu issue when the mechanic shop that we take out car to recorded a video of the issue. Service department refuses to fix the issue even though that issue is under warranty. Horrible customer service with the service department. It’s also horrible trying to get a hold of anyone there. Horrible place to work with. More

The new place is awesome and nice employees! Love the cleanliness and the atmosphere of it! Love the cleanliness and the atmosphere of it! More

Big Star Hyundai service center is prompt, clean . and professional. I went in for my 10,000 mile check-up and was pleased with how I was kept informed with the service being performed on my vehicle. and professional. I went in for my 10,000 mile check-up and was pleased with how I was kept informed with the service being performed on my vehicle. Thank you. More

Went in for an oil change, tire rotation and inflation plus recall. I received the vehicle back with tires still under inflated, oil light was not reset and greasy finger marks on my backseat. Question no plus recall. I received the vehicle back with tires still under inflated, oil light was not reset and greasy finger marks on my backseat. Question now, was anything actually done to the vehicle other than a courtesy wash?. More

Always has been honest as to w hat my options are and suggests the best solution. suggests the best solution. More

Moe was awesome and helped us drive off with the vehicle we wanted. Love the great service from everyone. we wanted. Love the great service from everyone. More

Went for oil change. In and out. Nice staff. Will go back in the future. In and out. Nice staff. Will go back in the future. More

Went to get new vehicle since the original one was not operating properly. Thought they had everything ready and we only needed to sign papers. Ended up having to be there 3+ hours because they were not r operating properly. Thought they had everything ready and we only needed to sign papers. Ended up having to be there 3+ hours because they were not ready for us and dealt with others before getting us in the signing office. More

Antonio Clinger checked me in. I was very pleased with him. Also Brandon Sandoval was my sales guy and he did a great job. Big Star would get an A+ in my book . The only ne I was very pleased with him. Also Brandon Sandoval was my sales guy and he did a great job. Big Star would get an A+ in my book . The only negative was the Lyft driver His car was old, smelled of gasoline, filthy, windows open and it was hot out. Luckly I was going to Sams a mile away . This was my first ride with Lyft. I did rate him very poorly. The girl that picked me up to come back was way way better. I did not see Antonio when I came back but I did share with one of the other guys my not so good experience . He suggested I inform Lyft. More

Bryan was great and the service was very thorough and everything recommended was performed thank you. everything recommended was performed thank you. More