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Big Star Hyundai

Friendswood, TX

4.2
6,899 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,899 reviews

September 13, 2012

We looked online for several weeks before deciding on the Ron Carter Hyundai dealership. Once I decided what model I wanted, we gave the dealership a call and Tony was very quick to get back to us. He set us More

by sadielynn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Gomez
September 13, 2012

My most favorable car shopping experience ever. Upon arriving at Ron Carter, I was welcomed by Zaman who was extremely professional, courteous, knowledgable, and he listened to my needs. I trusted Zama More

by rylandgittens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zaman
September 13, 2012

Tony Gomez was a great salesman! I left the dealership feeling confident that I found the best car for me. I felt comfortable and informed during the entire purchasing process. More

by lshellhouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Gomez
September 06, 2012

I was very glad that Chris Olsen was the salesperson who took care of us. He did an awesome job in getting me a great deal on my 2012 Hyundai Genesis. I went to the dealership looking for two salespeople th More

by krcd40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Olsen
September 04, 2012

My man Christian and his financing team made my first buying experience great. he was quick to let me test driving and he gave me his honest opinion which made me trust him. i told him what i could affor More

by Milton76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Karamitsos, zzChristian zzKaramitsos
September 03, 2012

This was by far the best new car buying experience I have ever had. Chris Olsen is the friendliest, most knowledgeable car salesperson I have ever dealt with. Keeping up with the auto industry is one of my More

by gryphoncub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Olsen
September 01, 2012

My wife just left. Drove all the way down there for a car listed on the site "reduced" for 19.3K. Got there, and it was 21.9K because the 19.3 was if you had EVERY discount you could use. Of course, ev More

by jon.bowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 10, 2013 -

Big Star Hyundai responded

Ron Carter Hyundai is committed to providing high quality customer service, but based on this DealerRater review, the customer did not share in that experience. That is very disappointing to us and we have reached out to this customer to ensure to them that we value each customer that walks through our doors. We appreciate feedback and the opportunity to resolve any concerns and grow in our practices.

Mar 10, 2013 -

jon.bowers responded

What a joke. The online pricing is fraud as is stated in the "private" email I was sent: "Ron Carter Hyundai is the #1 Hyundai store in the Houston area. We do this by selling cars to several hundred happy and satisfied customers each month. All of our online ePrices do include all available rebates as stated in the online disclosure on each of our listings. Additionally, if this was not quickly & properly disclosed to you, we apologize. Thank you for your feedback. We hope you found a vehicle that suits your needs." A small type disclaimer is not good business practice. Nor is quoting that fake price over the phone. I paid more for the same car at another dealership because they didn't play games and waste my time. Ron Carter is so committed to customers, it took six months to get a form letter response. Sketchy business at best. Fraud at worst.

September 01, 2012

Mr. Tony Gomez was very helpful in providing information about my new vehicle that i am now driving. He did everything possible to make sure that i did not settle for less when it came to picking a car out. More

by mary.a.mendoza.96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tony gomez
August 31, 2012

Ok so lets talk REALITY...Buying a car is as tricky a job and painful as pulling a tooth. Here is the deal......You have to combine the right environment, people, and experience to be able to lessen the burd More

by adrian.briseno.94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Olsen
August 30, 2012

Chris Olsen stayed very late & with a great attitude. Chris, Anthony, and Scott worked together as a team to put together the right deal for me. Chris also took time to show my daughter all of the feat More

by kellington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Olsen
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