Big Star Hyundai

Went there to purchase my first car. Was greated by Israel instantly. He was extremely helpful and very nice. I had been searching for a car for months but this was my first welcoming experience at any Israel instantly. He was extremely helpful and very nice. I had been searching for a car for months but this was my first welcoming experience at any dealership. Everyone was very welcoming and made you feel like you were family. I defiantly would recommend this dealership as well as Israel! They have gained my business for life! More

Provided great customer survice. The process was quick and painless, Was the best experence I have had a car dealership. I love my new car. and painless, Was the best experence I have had a car dealership. I love my new car. More

My son was in an accident and his car was totalled, so while waiting for the check we spoke with Jim and we were up front with everything..rebate qualifications etc. Jim said if we didn't qualify he had while waiting for the check we spoke with Jim and we were up front with everything..rebate qualifications etc. Jim said if we didn't qualify he had money that could be pulled from elsewhere and we would be $ ish of the internet price. We felt great about the experiance and told Jim and Scott we would be back when the insurance check came. Yesterday my son and wife returned to buy the car but after 3 hours of the dance, the price was 1200 more than originally discussed. I was unable to join them since I work in local hospitals and Saturdays ae required. My family called in advance and when asked to speak to Jim they were told he was busy. When they arrived, they were told something different and that he was not there so thay were "helped" by another salesman. This turned what was a great experiance into a very bad experiance. I am not sure where the disconnect occured, but Scott is the only constant in this ordeal so I would have to say he is to blame for a frustrating experiance. It is difficult for me to understand how you sour someone to your dealership after they return with cash! More

We found our car online, requested a test drive, and received a call back from Mike Ogaz, who scheduled a test drive for Saturday @ 2 PM. We were late arriving at the dealership, and Mike was with anoth received a call back from Mike Ogaz, who scheduled a test drive for Saturday @ 2 PM. We were late arriving at the dealership, and Mike was with another customer, so Tim White offered to take us on a test drive and answer any questions we had. He was very friendly and knowledgeable, and made several trips to the manager, negotiating on our behalf. I would definitely recommend him to friends who might be in the market for a new car. We also enjoyed the free bar-b-que and music outside...great atmosphere. More

I had been researching the 2013 Hyundai Tucson and visiting several other dealerships for about a month before visiting Ron Carter Hyundai. I arrived and was greeted by Armando De Los Santos. I ha visiting several other dealerships for about a month before visiting Ron Carter Hyundai. I arrived and was greeted by Armando De Los Santos. I had a few particular preferences for options and Armando took me directly to see Ron Carter's inventory of Tucsons and tracked down the ones that met my criteria. Armando ran down the list of options on the car for me and answered my questions about several features. We took the car that I preferred for a test drive during which Armando further explained the car's features. We then thoroughly discussed the value of my trade-in and arrived at agreeable terms. Armando demonstrated a great level of professionalism during the experience and knowledge about the vehicle but it was his genuineness and patience that really made me feel comfortable and ultimately led to my purchase. I am very happy with my experience with the folks at Ron Carter, especially Armando, and definitely recommend doing business there. Ali Ghasemi - March 30, 2013 More

My husband and I came in today hoping to purchase a used or new SUV. The salesperson that I had been dealing with via the internet was busy so another gentlemen helped us. He was very nice, but that only or new SUV. The salesperson that I had been dealing with via the internet was busy so another gentlemen helped us. He was very nice, but that only got us so far. The eprice quoted on the website was evidently a joke. I had been sent a flyer offering a certain price to purchase my car. When it came down to the bottom line, the price offered for my car as a trade was no where in the ballpark of what I was originally offered. The dealership had loud music, an Easter Egg hunt for the kids with face painting, and free BBQ. My suggestion, do away with all the gimmicks and offer a TRUE, not deceptive, positive experience to customers and you will have repeat business. More

After talking to the GM of sales ,they agreed to install the missing parts on March 29th 2013 @ 1:30 pm.I reached the dealer around 1:40 because of heavy traffic,Mr Patric in service greeted me and promise the missing parts on March 29th 2013 @ 1:30 pm.I reached the dealer around 1:40 because of heavy traffic,Mr Patric in service greeted me and promised me everything would be taken care of including carwash in one and an half hour,I said go ahead and please return me the car by 3:45 pm,cause han an appointment @ 4:15 pm.He said no problem.After a long wait, by 4:00 pm I was given back my car,believe me it was neither complete nor washed.I asked Mr Patric why it is still dirty and where is the Pinstripe.He said oh! the person who does the pinstripe is not present.The thing is this pinstripe had to be there, when I was given the delivery of car.I can't go back and forth to their showroom again and again,cause their showroom is 45 minutes from where I live.So I will say work done,but not completely and not to the satisfactory level. More

we were intrested in a used 2011 hyundai accent. christian was helpful in telling my husband about the car. the car also had some minor corrections that needed taken care of, christian took care of christian was helpful in telling my husband about the car. the car also had some minor corrections that needed taken care of, christian took care of them,he also made us feel comfortable. all the employees were friendly. we will be back to ron carter clear lake. More

We received excellent service! We are very satisfied with our new car. Clarence was very patient with us. He did an excellent job of getting us exactly what we wanted! with our new car. Clarence was very patient with us. He did an excellent job of getting us exactly what we wanted! More