Big Star Hyundai

After finding the vehicle I was searching for on Ron Carters website, I contacted them via email and completed a credit app. I tried to get as much done either via email or telephone as we live over 300 Carters website, I contacted them via email and completed a credit app. I tried to get as much done either via email or telephone as we live over 300 MILES away. We finally made the long drive to the dealership on Saturday. Ralph greeted us and went and brought the Ford F-150 up to the front of the building. I then went over the truck and saw that the tires and wheels were not what was on the truck in the photos on the website. Ralph stated that the trucks OEM wheels had been stolen off of the truck and we replaced them with these. I have no issues with the new wheels and tires aside from the photos are misleading and show OEM wheels, when the replacements are from a different trim level of F-150. While sitting in the showroom, a pair of Asian Guys come in and start screaming at everyone and bowing up to salesmen. Apparently, the vehicle they were coming for was sold or something. I felt extremely uncomfortable in that dealership with this. They were right up in everyones faces making threats. What if they were armed or came after my family? We were sitting right next to them! Stop screwing over people and perhaps this behavior will not be present! God help that dealership if they would have touched my family. My wife nearly had a panic attack from this incident. Did Ron Carters care..... xxxx no. After taking a test drive, we went in to negotiate the price and do paperwork. I told Ralph that the price was a bit steep considering the mileage on the vehicle as well as the change in parts that was not shown on the website. Also, the description on the website shows several features on the truck that it does not actually have. After about 3 hours they finally come back and advise that the finance company needs a letter sent over from my employer explaining why I was out of work for a few months on medical. I tell them that they could have notified me of this before I drive 300 miles as it is a weekend and would be very challenging to get my boss to type up a letter and send it. I then advised them to call me if they could figure it out as I was not sitting in their dealership all day spinning wheels in the mud. A while later we spoke with another person over the phone who advised that they were going to contact the finance company directly and explain the reason for the medical leave to clarify any questions. This was done at about 12:00 p.m. Several hours went by with no call from the dealership. We called back several times, and low and behold, no one was available to help. Numerous messages were left and finally at about 5:30 p.m. I spoke with a manager. Anthony advised that we still needed a letter from my employer and once they received it, the company would call my employer to verify the letter. Ok, fine and dandy. WHY could no one tell me this exact thing 5 hours earlier? Now it is too late to get a hold of my boss at home and have him email something over. They knew that we came from Baton Rouge, yet drug this out until it was too late in the day. They are now claiming that the vehicle is on hold for me until next Saturday since I am approved pending the letter and verification. OOOOK, if this truck is on hold, then why is it back out front on the used lot? IF it is on hold, wouldn't it be parked in the back? To make it even better, I checked their website today to see if the truck is still listed, WHICH IT IS. Also, the price has INCREASED. What the F***. They increased the vehicles Retail price to make their "Sale" price appear better. Now, IF I decide to have my boss send the letter to them, I have to drive another 300 miles back down to freakin Houston to get the vehicle. They aren't paying my fuel or time. All they are doing is increasing the price on the truck, which is xx. I have started looking at other dealerships that have similar trucks for LESS MONEY and LESS MILES with good customer service. I will drive even further if need be just to get the respect I deserve as a customer. I feel as though I was treated like dirt at Ron Carters. What can I say..... Poor customer service, lies about pricing and equipment, refusal to return calls. More

This is the best car buying experience I have ever had. Kilan and Marcus were great to work with. I went in to the dealership knowing exactly what I wanted and since they did not have one on the lot, they Kilan and Marcus were great to work with. I went in to the dealership knowing exactly what I wanted and since they did not have one on the lot, they went out and found me one. I've been to other dealerships and they would not even lift a finger to punch a few computer keys to locate one. Eventually they found one and brought (300 miles) it to their lot. I appreciate the help Kilan Anderson & Marcus Austin gave me. If I have to buy another car I'll be looking them up at Ron Carter Hyundai. More

I chose my Hyundai Genesis based on its online profile and made an appointment to test drive the vehicle. Ralph Mendoza contacted me within an hour of requesting the test drive. He introduced himself and and made an appointment to test drive the vehicle. Ralph Mendoza contacted me within an hour of requesting the test drive. He introduced himself and welcomed me to Ron Carter Hyundai. Upon arrival the next day, I was greeted promptly and my test drive began. The entire process from test drive to purchase to financing was one of the smoothest car buying experiences. Ralph was knowledgeable about the Genesis and very professional. He promoted all of the positive aspects of the Genesis and of purchasing it at Ron Carter Hyundai. This is my third Hyundai purchase since 2001. I've owned two Santa Fe's and now a Genesis. The financing of my Genesis was just as smooth when dealing with Mike Ogaz. I enthusiastically recommend Ron Carter Hyundai and Ralph Mendoza for your next Hyundai purchase. Check it out for yourself, R. Trahan More

The Sales team promptly and courteously greeted me. They offered me a bottle of water and a place to sit. They listened to me and made proposals based on my needs and desires, test drove a couple of vehicle offered me a bottle of water and a place to sit. They listened to me and made proposals based on my needs and desires, test drove a couple of vehicles. The Financial member helped me and patiently answered all my questions while filling out the documents as well as negotiated a lower interest rate than the lender initially offered! All in all I was pleased with the Service the "team" provided. I am enjoying my new Hyundai Elantra and have already recommended others to this dealership. Thank you Veronica & Ralph! Looking forward to future business and service at Ron Carter Hyundai. More

The reason i would rave about this dealer ship is ...we didnt have to wait long at all. they were very attentive , our sales person Kilan anderson was funny , nice and explained everything to us about the didnt have to wait long at all. they were very attentive , our sales person Kilan anderson was funny , nice and explained everything to us about the car . He did everything he could to find the discounts we were eligible for. We were very pleased with all of the service we received ! Very nice group of people at this wonderful dealership RON CARTER HYUNDAI ... thank you Tamantha Holsclaw More

I visited Ron Carter to simply take a look at what they had to offer and ended up walking out with a new car which I absolutely love!! They have the most friendliest and caring customer service service I h had to offer and ended up walking out with a new car which I absolutely love!! They have the most friendliest and caring customer service service I have ever seen at a car dealership. Armando was the one to help me make my purchase and if it wasn't for him being so nice and actually caring about my needs, I would of not purchased the car. I am a tough client when it comes to stuff like this and he tried and succeeded at getting me the best deal possible and I could not be happier. I've always dealt with the typical car salesman that instead of keeping you interested they push you away by being so rude and pushy!!! Armando proved that not all car salesman are like that. I will definitely recommend this dealer and Armando to anyone looking for a new car. More

My sister referred me to Veronica. I walked in asked for her and was promptly taken to her desk. I had already picked the type of car I wonted. She asked me if i had driven one i said no so she went and got her and was promptly taken to her desk. I had already picked the type of car I wonted. She asked me if i had driven one i said no so she went and got one in the color I liked. I test drove the car at about 3 and at 6 it was mine and I was on my way home. Veronica was nice and fast. I hate to spend all day buying a car. I would send all my friends to see her. Finance was also very fast and pleasant. Over all its was great. More

From the minute we walked in Kilan was really friendly, courteous and professional, not to mention accommodating to my wife's special needs, which he acted like it was the most natural thing in the world, courteous and professional, not to mention accommodating to my wife's special needs, which he acted like it was the most natural thing in the world, didn't ever miss a beat, he got us into a new vehicle in no time at all, it's worth mentioning that we drove in on another dealer's loaner vehicle, that's right, we had enough of the old "bait and switch" shenanigans! A definite thumbs up for this guys, especially Kilan! More

The eprice is not real. When you show up at the dealership They will ROB YOU. It is just a big lie to bring you in. I drove over an hour from Cypress to fall for the big joke. I should have gone dealership They will ROB YOU. It is just a big lie to bring you in. I drove over an hour from Cypress to fall for the big joke. I should have gone a little closer at the least didn't waste my gas and time. Also the gas card they off if you test drive their car, won't happen if you don't buy the car at their price. What a bunch of crooks. More

I happened to be looking for a vehicle for my daughter when I came across a Pre-Owned Cadillac Escalade that caught my eye at Ron Carter Hyundai and because it looked like a pretty good deal I decided to when I came across a Pre-Owned Cadillac Escalade that caught my eye at Ron Carter Hyundai and because it looked like a pretty good deal I decided to call and see if it was still available. Christian answered the phone and was very helpful and willing to work with me as much as he could when I let him know I was on my way to the hospital to visit my mother. He gave me his cell number so I could let him know when I was on my way so he could pull the key for me so it wouldn't take too much of my time. In my haste I forgot to call him but he was waiting right in front and moved as quickly as possible. We had a pleasant test drive and I fell in love with the SUV. Not planning on it...We went thru the next steps of numbers, financing, hotdogs and popcorn and two hours later we were driving off the lot in MY NEW escalade. We were definately treated with great hospitality and there is no doubt when someone I know is looking for a vehicle to purchase that I will refer them to Christian and Ron Cater Hyundai. Thank you for a great car buying experience! More